Jaguar Land Rover of Bethesda - Service Center

I want to thank my LR2 assistant service manager, Gaby Lima during the past 6-months for superb customer support, caring attitude and for her outstanding leadership shown during Dec 2022-May 2023. My 20 Lima during the past 6-months for superb customer support, caring attitude and for her outstanding leadership shown during Dec 2022-May 2023. My 2008 LR2, back in Dec 2022, signaled a warning message on the dashboard indicating “Transmission Traction Reduced”. I contacted Gaby who immediately processed the service appointment on the spot. while processing the maintenance appointment, she further indicated to me that once the problem assessment is determined she would keep me updated. A few days later, Gaby informed me the visual inspections found the haldex unit leaked all fluid out and had burned the internal pump. The estimated repair cost would have been expensive however, after further review of my L/R record on file, Gaby indicated there is a possibility that my Veritus Extended Warranty could be further reviewed and request for further evaluation. All supporting documents and pictures taking by maintenance were submitted and in the end, the repair parts were covered within my Extended warranty. Bottomline, even though the final repairs were finally completed in May 2023, it took that time to receive the repairs part from the UK, shipping as we all knew took time. But, gaby kept me informed and through her strong leadership and maintenance background skills plus her willingness to customer support provide means of transportation during the entire period. I will continue, and in the going future having Gaby Lima as my Primary Service Maintenance Manager. Thank you all who supported this unexpected downtime. Especially, the font desk lady who processed and kept providing Loaner Transportation during times of need. My family and I appreciated the support rendered by all involved. The maintenance repairs completed were professionally executed and tested. I’m here to say “Job Well Done” in time of need. My LR2, 2008 is back into superb running condition. In closing, I want to add the two front desk employees (Lesli and Zay) that provided exceptional customer support in processing my paperwork, and ensuring my Family and I were kept in transportation in scheduling the Loaner Car during the above mentioned period. Lesli and Kay presented themselves in a professional manner and were definitely knowledgeable and pleasant attitudes in a professional manner during hard times as we were experiencing actually made our experience a Happy and Satisfying One. Thank you Lesli and Zay, for your Professionalism that was shown to us throughout this period. Not only the above maintenance issue, our LR2 received two additional/separate maintenance appointments shortly after involving complete oil changes, complete tire rotation, replacing a new battery as well replacing the driver rear window regulator back to full operation. Once again, the 3- staff key players performed their duties in an exceptional manner, very busy not never flawed in providing great customer service and always greeted us with great respect and honest integrity. During a period requiring much maintenance/repairs need the staff support was just superb. The customer support rendered by our Asst Service Mgr (Gaby) was outstanding and professionally managed as well from the front desk staff (Lesli and Kay). Their approach to customer support/ service rendered each visit was outstanding and admirable. The 3-mentioned in all of the above had always rendered outstanding customer support and the 3-definitely work successfully as a Team effort. We really appreciated how we were treated with respect and as a part member/customer within the LandRover Bethesda Team. Thanking you all, for a “Team Effort”during a time of maintenance repair and necessity. Job well done! Nick and Lisbeth More

Good experience all around Special shout out to the overview of Cheryl Stewart - she expedited and puts quality customer care to a new level at Bethesda Jaguar overview of Cheryl Stewart - she expedited and puts quality customer care to a new level at Bethesda Jaguar More

Friendly customer service. Crystal was fantastic very attentive to needs and concerns, I would like to work with her all the time. Crystal was fantastic very attentive to needs and concerns, I would like to work with her all the time. More

Amazing service from start to finish. My car was ready when it was supposed to be…and washed and cleaned! Jose, my service advisor, went above and beyond to make it easy for me in dealing My car was ready when it was supposed to be…and washed and cleaned! Jose, my service advisor, went above and beyond to make it easy for me in dealing with an insurance claim. By far, the smoothest and easiest transaction I’ve had it any dealership/repair shop! More

Andrew explained the needed device well without pressure He recommended some other extra repairs needed He also checked for 2 recall services He recommended some other extra repairs needed He also checked for 2 recall services More

The dealership gave Great customer service, gave accurate wait time and fair pricing for work done wait time and fair pricing for work done More

Gaby Lima was a pleasure to work with and kept us informed thru out the process. informed thru out the process. More

I was assigned a new advisor, Kamal Suliman and his service and interaction with me was amazing. He kept me informed throughout the process, answering any and all questions. ALL employees at this deale service and interaction with me was amazing. He kept me informed throughout the process, answering any and all questions. ALL employees at this dealership are also kind, courteous, and knowledgeable. More

We just want to thank everyone for being so helpful, knowledgeable and friendly! The service was impeccable! knowledgeable and friendly! The service was impeccable! More

Kamal was very efficient with his work. He took good care of the all paperwork and notify me with all the updates . He took good care of the all paperwork and notify me with all the updates . More