Jaguar Land Rover of Bethesda - Service Center

Cheryl is the best! I have had 7 Jaguars over the years. I always get my car serviced at the Bethesda, MD Dealership. Cheryl always has a smile on her face! She always I have had 7 Jaguars over the years. I always get my car serviced at the Bethesda, MD Dealership. Cheryl always has a smile on her face! She always greets me by my name and makes me feel welcome. That's really an important thing, especially since when I am at the dealership it's usually for a problem with the car and so it helps make it a more pleasant experience. Cheryl has explained the features of several of my new cars at delivery and she is incredibly knowledgeable. She always goes above and beyond to help in any situation....Sales or service. She is a gem! Auto Nation is VERY lucky to have her! More

I needed some paperwork after getting hit in a loaner vehicle and no one was providing me with thorough information regarding the process or other employees that I needed to speak with. I went to the vehicle and no one was providing me with thorough information regarding the process or other employees that I needed to speak with. I went to the dealership a few days ago and I saw Cheryl and the first thing out of my mouth was “I should’ve call you because I wouldn’t be having these problems.” Cheryl always follows up and gets things done thoroughly and efficiently. Whenever you have a problem ask for Cheryl! More

Outstanding Customer Care I purchased my Jaguar F-Pace outside the area and wanted to establish a customer care relationship with a local dealer. After some online research, I I purchased my Jaguar F-Pace outside the area and wanted to establish a customer care relationship with a local dealer. After some online research, I settled on Bethesda Jaguar. Without question, the rave reviews for Cheryl Stewart, Customer Relations Manager, were critical to my decision. Having experienced firsthand the outstanding customer care so many people wrote about, I can personally attest that Cheryl is at the top of her game, and in a league of her own! From my first contact with Cheryl, she has gone the extra mile to make me feel like I am part of the Bethesda Jaguar family, even though I purchased elsewhere. Cheryl knows her stuff, provides personalized, hands-on service, and works hard to ensure that all her customers (even those who purchase elsewhere) have a positive experience. When I met Cheryl in person, she told me that her number one goal is to exceed customer expectations. As far as I’m concerned, she has done exactly that. Kudos also to Rob Connor, Service Advisor, for ensuring a smooth, customer friendly experience and for cutting through red tape to provide scheduling options that were ideal for me. More

Cheryl Stewart went above and beyond to setup remote start. There was an error upon setup that went unresolved at another dealer. After multiple unsuccessful attempts at another dealer and Jaguar North start. There was an error upon setup that went unresolved at another dealer. After multiple unsuccessful attempts at another dealer and Jaguar North America Customer service, Cheryl was able to enlist the help of master technician Sid, who took time out of his schedule to assist. Thank you for going above and beyond. More

Cheryl Stewart I walked in just to pick up my car. Then I realized I never set up the remote start. I stopped an associate to assist me with this need. Everyone see I walked in just to pick up my car. Then I realized I never set up the remote start. I stopped an associate to assist me with this need. Everyone seemed to be occupied on their phones talking football stats. A gentleman started to help me, but then got frustrated and dropped me off with Cheryl. She stepped in and was extremely helpful. She was friendly, kind, service oriented, and dedicated to changing my experience. She is great with remote set up. She is one to keep on the team. With over 15 years of customer service experience, I would recognized her at A List level. Thank you Cheryl! Keep up the great job! This location needs more people like you. More

Outstanding service for a new customer I had just purchased my new Velar and had issues getting my online account set up and Cheryl went way above and beyond to get me back up and running a I had just purchased my new Velar and had issues getting my online account set up and Cheryl went way above and beyond to get me back up and running and delivered on all of her promises. You have a customer for life Cheryl - thank you. More

Excellent customer service. Cheryl particularly is awesome. She is an expert on all the features of Land Rover. She is very patient in familiarizing you with the vehicle. awesome. She is an expert on all the features of Land Rover. She is very patient in familiarizing you with the vehicle. More

Exceptional Service.Cheryl Rocks! I brought in my Range Exceptional Service. Cheryl Rocks! I brought in my Range Rover Sport, so Cheryl can show me how all the features work. She took her time for almos Exceptional Service. Cheryl Rocks! I brought in my Range Rover Sport, so Cheryl can show me how all the features work. She took her time for almost 2 hours, to go over all the details, to the best of my satisfaction. She is the best. ! I give her 5 stars. More

Overall Great Experience Brought my Range Rover Sport for service. Great clean new Velar loaner with low mileage. Service took the time to ask questions and make sure to note Brought my Range Rover Sport for service. Great clean new Velar loaner with low mileage. Service took the time to ask questions and make sure to note all I wanted checked and done. Took a little longer than expected but wasn’t too worried since I had a nice loaner. Felt they could have communicated a little more and sooner. Also they did not wash the vehicle and left the doors covered in finger prints and smudges. I did have a great experience with Cheryl Stewart who helped me setup my Land Rover App and explain how to use it. Made sure I was comfortable before she would let me leave! More

make sure to work through the customer service group Cheryl and Scott did a great job on ensuring that my Discovery would be fixed. they also did a great job of working with us on understand the intrica Cheryl and Scott did a great job on ensuring that my Discovery would be fixed. they also did a great job of working with us on understand the intricacies of our new SUV. More