Jaguar Land Rover of Bethesda - Service Center

Cheryl was the utmost help shes truly the greatest ever, such a gem!! She’s so sweet and beyond helpful, i needed to connect my car to the Land Rover app and she was such a hoot, she made such an amazing im such a gem!! She’s so sweet and beyond helpful, i needed to connect my car to the Land Rover app and she was such a hoot, she made such an amazing impression and im truly thankful. It was a small fix but she’s got a huge cheeful personality and made the experience very fun and personal we had many laughs. Cheryl seriously made the vist amazing im truly impressed she’s definitely the person to go to when stopping by she’s got an incredible soul. More

Superb! !! Truly the customer experience is the BEST!!! Crystal and her team are Great!!! Thank You !! Truly the customer experience is the BEST!!! Crystal and her team are Great!!! Thank You More

Cheryl has to be the best customer service representative I’ve ever encountered. She did her due diligence and took her time with helping me process this new system. I will be back just to experience Cheryl! I’ve ever encountered. She did her due diligence and took her time with helping me process this new system. I will be back just to experience Cheryl! Im sure she’s a great asset to the team. More

The customer service was outstanding, my service agent Gabby was so attentive and understanding to my needs. I will definitely be back again and recommend them to everyone I know. Gabby was so attentive and understanding to my needs. I will definitely be back again and recommend them to everyone I know. More

Unfortunately my husband had to return from an appointment because they were not able to service him (warranty) on a Saturday because they did'nt call the warranty company during the week to verif appointment because they were not able to service him (warranty) on a Saturday because they did'nt call the warranty company during the week to verify the coverage. Very cumbersome. It was not a luxurious experience as one expects when owning a RR. More

The Service Department provided outstanding service. Crystal's customer service was over the top in communicating. Crystal's customer service was over the top in communicating. More

They have a hard time keeping their commitments. The work never seems to be done on time and there is often an issue with getting a loaner vehicle. After speaking to the head of service, I was extre The work never seems to be done on time and there is often an issue with getting a loaner vehicle. After speaking to the head of service, I was extremely disappointed by his matter-of-fact statement that they are understaffed, and scheduling repair work is uncertain. With this lack of customer service approach, I felt I needed to take my vehicle elsewhere for the necessary repair. More

One of the few dealerships in the area where you don’t feel like a number and are treated extremely well. Service department is awesome. feel like a number and are treated extremely well. Service department is awesome. More

I have so much more than 15 words to say to describe my horrible experience. I dropped my car off with an appointed on a Tuesday and didn’t get it back for over a week. This was basically for routine maint horrible experience. I dropped my car off with an appointed on a Tuesday and didn’t get it back for over a week. This was basically for routine maintenance. I got excuses for being understaffed but no attention to detail or follow up. For the better part of a week I had to call and ask for the status of my car, with no one ever calling me back. Despite numerous promises to call, escalate via email and the assurance that someone would get back to me, no one ever did. It was so bad that I eventually went to the dealership just to physically place eyes on my car. Only to find out that on that Saturday (4 days later), the car had yet to be diagnosed by a technician. I was assured it would be seen by a tech on Monday.,Still not a single update initiated by the dealership. I received the car Wednesday evening more than a week later. The only explanation, we’re understaffed and there are cars that have been here longer than yours. More

My experience with the service department has renewed my commitment to be Land Rover customer forever. Crystal went out of her way to provide customer service beyond my expectations. There was a significant commitment to be Land Rover customer forever. Crystal went out of her way to provide customer service beyond my expectations. There was a significant back order on my needed part. Crystal, along with the service department, worked hard to resource and fabricate my driver’s side mirror and get my back on the road. My car was returned to me good as new and clean as a whistle. More