Jaguar Land Rover of Bethesda - Service Center

My last review stated how I still had a problem with my vehicle after I left Land Rover. Well, eventually it broke down and had to be towed in. This was last year around Oct. or Nov.; I was given a loaner vehicle after I left Land Rover. Well, eventually it broke down and had to be towed in. This was last year around Oct. or Nov.; I was given a loaner (Thank you). Though I appreciate the loaner. I am still upset with the service. As I said my vehicle was towed in last year as I had issues then when I drove it off the lot. Last week I finally received a text from Crystal that it was ready after approximately 3 months. I took off work to pick it up, paid gas from WV to MD, paid them cash then drove off the lot. My vehicle was a little loud. I looked at the dash and it said LOW COOLANT LEVEL ..........REALLY!!!!!After 3 months I take time off work, gas from WV to Bethesda and the tow cost from them not repairing it correctly the first time. Then I have paid for my vehicle repair work LAST WEEK and I still don't have my vehicle. This service is AWFUL. Seems like they only provide excellent service for the newly purchased vehicles and to xxxx with loyal customers. Crystal does not return calls. She knows the situation and has made no attempts to communicate with me and I am getting PISSED!!!! Just because I don't drive a new Land Rover it doesn't mean I should be treated like crap. I pay just like the rest of their customers, and they don't hesitate to take my money. If you don't want my service just tell me that. If paid for the xxxx repairs I should have my xxxx vehicle. I should not have to write a review to get a response from Land Rover when I already paid for repairs on a vehicle I do not have. This is the worst service I have ever received. More

Cheryl was the utmost help shes truly the greatest ever, such a gem!! She’s so sweet and beyond helpful, i needed to connect my car to the Land Rover app and she was such a hoot, she made such an amazing im such a gem!! She’s so sweet and beyond helpful, i needed to connect my car to the Land Rover app and she was such a hoot, she made such an amazing impression and im truly thankful. It was a small fix but she’s got a huge cheeful personality and made the experience very fun and personal we had many laughs. Cheryl seriously made the vist amazing im truly impressed she’s definitely the person to go to when stopping by she’s got an incredible soul. More

Superb! !! Truly the customer experience is the BEST!!! Crystal and her team are Great!!! Thank You !! Truly the customer experience is the BEST!!! Crystal and her team are Great!!! Thank You More

Cheryl has to be the best customer service representative I’ve ever encountered. She did her due diligence and took her time with helping me process this new system. I will be back just to experience Cheryl! I’ve ever encountered. She did her due diligence and took her time with helping me process this new system. I will be back just to experience Cheryl! Im sure she’s a great asset to the team. More

The customer service was outstanding, my service agent Gabby was so attentive and understanding to my needs. I will definitely be back again and recommend them to everyone I know. Gabby was so attentive and understanding to my needs. I will definitely be back again and recommend them to everyone I know. More

Unfortunately my husband had to return from an appointment because they were not able to service him (warranty) on a Saturday because they did'nt call the warranty company during the week to verif appointment because they were not able to service him (warranty) on a Saturday because they did'nt call the warranty company during the week to verify the coverage. Very cumbersome. It was not a luxurious experience as one expects when owning a RR. More

The Service Department provided outstanding service. Crystal's customer service was over the top in communicating. Crystal's customer service was over the top in communicating. More

They have a hard time keeping their commitments. The work never seems to be done on time and there is often an issue with getting a loaner vehicle. After speaking to the head of service, I was extre The work never seems to be done on time and there is often an issue with getting a loaner vehicle. After speaking to the head of service, I was extremely disappointed by his matter-of-fact statement that they are understaffed, and scheduling repair work is uncertain. With this lack of customer service approach, I felt I needed to take my vehicle elsewhere for the necessary repair. More

One of the few dealerships in the area where you don’t feel like a number and are treated extremely well. Service department is awesome. feel like a number and are treated extremely well. Service department is awesome. More

I have so much more than 15 words to say to describe my horrible experience. I dropped my car off with an appointed on a Tuesday and didn’t get it back for over a week. This was basically for routine maint horrible experience. I dropped my car off with an appointed on a Tuesday and didn’t get it back for over a week. This was basically for routine maintenance. I got excuses for being understaffed but no attention to detail or follow up. For the better part of a week I had to call and ask for the status of my car, with no one ever calling me back. Despite numerous promises to call, escalate via email and the assurance that someone would get back to me, no one ever did. It was so bad that I eventually went to the dealership just to physically place eyes on my car. Only to find out that on that Saturday (4 days later), the car had yet to be diagnosed by a technician. I was assured it would be seen by a tech on Monday.,Still not a single update initiated by the dealership. I received the car Wednesday evening more than a week later. The only explanation, we’re understaffed and there are cars that have been here longer than yours. More