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Land Rover Boerne - Service Center

Boerne, TX

4.6
500 Reviews

500 Reviews of Land Rover Boerne - Service Center

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January 12, 2024

Bad customer service. No communication. Lengthy wait times. N thank you Leave me alone please. More

by ROBERTSTHERYAN
Recommend Dealer
No
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Jan 15, 2024 -

Land Rover Boerne responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 830-368-2119 and ask for one of our managers.

January 12, 2024

great service great service great representatives awesome snacks tv actually workingand Nathaniel helped getting defender in & out quickly More

by louie4546
Recommend Dealer
Yes
Employees Worked With
5
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Jan 15, 2024 -

Land Rover Boerne responded

louie, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 12, 2024

I didn't go to the dealership because my car was picked up at my house! I really appreciated the service I received however and I always appreciate being able to have my car picked up!! Nathan was extremel More

by GWATERSMARTIN
Recommend Dealer
Yes
Employees Worked With
Nathan
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Jan 15, 2024 -

Land Rover Boerne responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne

January 12, 2024

Very professional and straight forward with my concerns. Very clean Service drop off area also washed my vehicle before picking it up.Also was ready when promised. More

by VERNVOLLMER
Recommend Dealer
Yes
Employees Worked With
Don't recall his name Frank was very helpful with connecting me with the Service Advisor.
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Jan 15, 2024 -

Land Rover Boerne responded

VERN, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 12, 2024

She was professional, couteous, and kept be well informed She listened carefully to my concerns and offered service my Jaguar in the future More

by LESTERLCOOPER
Recommend Dealer
Yes
Employees Worked With
Maryam
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Jan 15, 2024 -

Land Rover Boerne responded

LESTER, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 12, 2024

They took care of all my needs. That's all I can say. Great service Done More

by skyjumper51
Recommend Dealer
Yes
Employees Worked With
The lady from Afghanistan
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Jan 15, 2024 -

Land Rover Boerne responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

December 22, 2023

It’s was very comfortable for me as the customer. Nice waiting area, relaxed environment, friendly staff, and great cars. More

by ABRAMMORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena from the service department., Neal Garcia
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Dec 26, 2023 -

Land Rover Boerne responded

ABRAMMORAN, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

December 21, 2023

Car was ready and clean when I showed up, everyone was nice and informative, and I was able to buy the car I wanted. More

by Jake W
Recommend Dealer
Yes
Employees Worked With
Donald Gies III
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Land Rover Boerne responded

Jake, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Land Rover Boerne!

December 20, 2023

Victor in the service department was very nice and efficient. He was able to help me with my car the same day I called. Thank you. More

by SHERRIBAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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December 17, 2023

Our experience with Lorena in the service department was excellent. Our car was dropped off months ago and we were passed from employee to employee. Lorena was able to jump in at the end, get everything d More

by JAYHAWKSINJAPAN
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena
Report | Print
Dec 18, 2023 -

Land Rover Boerne responded

JAYHAWKSIN, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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