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Land Rover Boerne - Service Center

Boerne, TX

4.6
479 Reviews

479 Reviews of Land Rover Boerne - Service Center

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October 29, 2023

Major issues - My vehicle was scratched while it was In there Secondly, once I came home I saw that a major component of the trunk panel was open and not reattached leaving all the cables exposed. I More

by TSK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorena Cardenas
Report | Print
Oct 31, 2023 -

Land Rover Boerne responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 and ask for one of our managers.

October 28, 2023

I drove in at 7:30 when they opened. Trying to leave town. I told them that but my car was saying low battery thought I should play it safe. 45 mins later they say they need to unload my More

by lindadela4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Osorno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Bukrinsky, Neal Garcia
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Oct 31, 2023 -

Land Rover Boerne responded

lindadela4, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 and ask for one of our managers.

October 28, 2023

Great service. I was explained in detail how warranty would take care of issue. Also good communication. More

by Jam1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Oct 31, 2023 -

Land Rover Boerne responded

Jam1230, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

October 25, 2023

As always the professional and friendly service is excellent, only the fact that I have returned 4 to 5 times with the steering wheel issue is a little frustrating but nothing to blame the service per More

by EBUTLER007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena and Nunny Zapata.
Report | Print
Oct 31, 2023 -

Land Rover Boerne responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 25, 2023

Professional, fast and quality work! Took care of all issues and went above and beyond expectations! More

by PAULALINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenilee Knight, Calin Doud, Timo Navarrete, Nick Solano
Report | Print
Oct 31, 2023 -

Land Rover Boerne responded

PAULALINA, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

October 25, 2023

Switching to Land Rover of Boerne is the smartest thing we ever did. Nuni has taken better care of our car, than we did our children! Nuni is the best! More

by Steve Owens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nuni (service)
Report | Print
Oct 25, 2023 -

Land Rover Boerne responded

Steve Owens, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

October 25, 2023

Very attentive and great customer service. Wait was reasonable not too long. Good job guys!!! More

by trinakha542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Oct 31, 2023 -

Land Rover Boerne responded

trinakha542, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

October 24, 2023

My car was returned to me with a weird noise. I spent over 30 minutes on hold to address the issue. More

by LANNINJARUA15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Gies III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenilee Knight, Timo Navarrete, Adalberto Velasco Jr.
Report | Print
Oct 25, 2023 -

Land Rover Boerne responded

LANNINJARUA15, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 so we can discuss some solutions.

October 24, 2023

The service center needs to be more responsive and helpful customers by providing timely services. More

by Aconcha999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Report | Print
Oct 25, 2023 -

Land Rover Boerne responded

Aconcha999, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Land Rover Boerne

October 23, 2023

Satisfactory service and experience. Little hiccups here and there but was rectified right away. Would return again. More

by saraC
Recommend Dealer
Yes
Employees Worked With
Augustine
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Oct 23, 2023 -

Land Rover Boerne responded

saraC, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Land Rover Boerne in the future!

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