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Land Rover Boerne - Service Center

Boerne, TX

4.6
479 Reviews

479 Reviews of Land Rover Boerne - Service Center

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October 23, 2023

Excellent service! Everything was accomplished quickly and efficiently. My service lady was very friendly which made everything even better. More

by LINDA.DEKOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miriam in Service
Oct 24, 2023 -

Land Rover Boerne responded

LINDA.DEKOCK, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 22, 2023

I was given excellent service and every concern of mine was resolved. I especially enjoyed the service department working with my busy schedule and offering me a ride. More

by aalcoser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Zapata
Oct 23, 2023 -

Land Rover Boerne responded

aalcoser, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 22, 2023

The service was remarkable. Augustine went above and beyond to make sure our car was repaired, New parts were used and we were taking care of the whole time. we have been using More

by hollyholleway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augustin, Service Dept, Sterling Smoak
Oct 23, 2023 -

Land Rover Boerne responded

hollyholleway, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 22, 2023

I had to wait over 3 hours for a simple fix of my windshield washer hose to be reconnected. More

by allisongminus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 23, 2023 -

Land Rover Boerne responded

allisongminus, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 so we can discuss some solutions.

October 22, 2023

Took my Defender 110 in because of a red coolant level low light. Other services were adequately performed, but the light came back on as I drove home. Was told that since no leak had been detected, the s More

by mickfly7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Oct 23, 2023 -

Land Rover Boerne responded

mickfly7, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 830-368-2119 so we can discuss some solutions.

October 22, 2023

Most pleasant buying experience I could imagine. Super friendly customer service, salesman, and service department. Neal made buying my car super simple and hassle free. Any concerns I had were More

by RENEDIAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenilee Knight, Neal Garcia, Victor Zapata
Oct 23, 2023 -

Land Rover Boerne responded

RENEDIAZ, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Land Rover Boerne!

October 22, 2023

Knowledgeable and accommodating staff. Easy to make appointments promptly. They are very pleasant to work with. More

by JESS.G.CALVERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
Oct 23, 2023 -

Land Rover Boerne responded

JESS.G.CALVERT, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Land Rover Boerne!

October 21, 2023

Great follow up and notifications. Clean, friendly and easy to deal with. Waiting room is very nice also! More

by DONNAANKENBAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling Smoak
Oct 23, 2023 -

Land Rover Boerne responded

DONNAANKENBAUER, thank you for sharing your experience with us. We appreciate your feedback!

October 19, 2023

Augustin took care of my car and got me back on the road quickly. The waiting area is nice and shuttle service is very helpful! More

by wendycolern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augustin in service
Oct 20, 2023 -

Land Rover Boerne responded

wendycolern, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Land Rover Boerne. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 18, 2023

Mariam was fantastic. The people at the dealership are very friendly and attentive. We have bought 2 land rovers there and enjoy the visits. More

by DADLER432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Gies III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Harral, Timo Navarrete, Adalberto Velasco Jr.
Oct 19, 2023 -

Land Rover Boerne responded

DADLER432, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Land Rover Boerne!

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