Land Rover Chandler

My husband and I have bought lots of vehicles and never once have we been deceived and ripped off like we were with Chad Hansen, in the Finance Department, at Land Rover of Chandler. We don't usually look once have we been deceived and ripped off like we were with Chad Hansen, in the Finance Department, at Land Rover of Chandler. We don't usually look over our paperwork but just felt uneasy about Chad, like he was being shady so on our contract it shows a 72 month loan term when we only agreed to and were told by Chad it was only 60 months! Of coarse he got talking off subject and did not go over any of the figures on the contract he just said "sign right here" all quick and then shoved all the documents into an envelope and sealed it. Our payment appears to be the same and so was the sale price of the vehicle we purchased. Then my husband noticed a WARRANTY and GAP COVERAGE that we had declined at Land Rover of Chandler. We had told Chad that we never buy warranties and with our large downpayment did not need the gap coverage. Well there is a huge charge for both a warranty and gap on our contract! So it appears Chad Hansen added in the extra's without our permission and just extended the loan term to 72 months (When Chad told us verbally it was only a 60 month loan term) to keep our payment the exact same, probably figuring we wouldn't notice if the payment was the same number. We are so disgusted with Chad and Land Rover of Chandler!! More

Everything was ok until we got into the Finance Department. Our Finance Manager was Chad Hansen, and pressured us to buy Gap and something else we didn't even want! He told us it was the only way h Department. Our Finance Manager was Chad Hansen, and pressured us to buy Gap and something else we didn't even want! He told us it was the only way he could get the loan approved which doesn't make any sense to me? Now my payment is way higher than my budget will allow and I kept telling him that but he wouldn't listen to my concerns. I have called several times and nobody returns my messages! Just felt like he wasn't telling the truth about a few other things as well. Like if we did not do the loan that night he probably wouldn't be able to do it because of "some mysterious incentive"? Just felt high pressure dishonesty and uncomfortable the entire time in Chad's office. Will never buy another vehicle, nor will any of my friends or family, from Land Rover of Chandler! Even told salesperson to have the General Manager (I guess his name is Bobby) to call me back and of coarse I received no response? Quick to take your money but they don't want to deal with customer issues after the fact. Issues the employees at Land Rover Of Chandler created! More

Land Rover Of Chandler is a very dishonest dealership! From the salespeople to the General Manager Bobby Perich, who never returns phone calls. I purchased a new Land Rover and wish I had not! The Finance From the salespeople to the General Manager Bobby Perich, who never returns phone calls. I purchased a new Land Rover and wish I had not! The Finance Manager Chad Hansen, kept pushing me to buy things I did not want and later found out his was not telling me the truth, Chad had sneaked in something I never agreed to purchase into my Finance paperwork(but made my payment the same by extending my loan term I never agreed too!) It makes me disgusted how these people do this and get away with it, Now I feel completely stuck in some Loan I never authorized and worthless product I paid for and will never use! Chad Hansen in Finance clearly lied to my family about financing options and interest rates! They all work together to manipulate customers and then present a fake honest image for their dealerships! Stay Away and DO NOT PURCHASE FROM LAND ROVER OF CHANDLER! More

We have been long-time clients with the Service Department at Land Rover Chandler, and have never had a bad experience. The Service Manager along with our Service Representatives have always been Department at Land Rover Chandler, and have never had a bad experience. The Service Manager along with our Service Representatives have always been extremely responsive to our needs and have treated our Range Rover Sport like it was their own car! More

I came in and worked with Laurie Barnes in Finance. I was a first time buyer and told her I wanted to look at financing half of the price(had cash for the other) with my father's bank Navy Federal, cuz I was a first time buyer and told her I wanted to look at financing half of the price(had cash for the other) with my father's bank Navy Federal, cuz I knew they had really good interest rates. Laurie was very dishonest to my face and said Navy Federal would not give me a loan (even with excellent credit dad as a cosigner) because Land Rover of Chandler was the only dealership for " Land Rover FIRST TIME BUYER PROGRAM' which is all untrue. She keep hammering me to buy warranties, tire protection, maintenance, etc(all things I did not need or could not afford) and it was a total waste of my day, time, gas! Oh yeah and I got approved at Navy Federal too by the way. Its not morally right to be dishonest. I think I will complain to BBB and attorney generals office about her and Land Rover Of Chandler for letting her do that in the Finance Department!. Scamming and taking advantage of the customers to push a sale and make the BIG BUCKS! More

Everything went very great at dealership and everything has been find so far. Thank for everything. has been find so far. Thank for everything. More

Great service in and out and always keeping you in loop while you're vehicle is getting serviced while you're vehicle is getting serviced More

The Dealership is GREAT! The service is really good. The Service Reps keep customers fully informed and the Vehicle are returned absolutely washed and clean! The service is really good. The Service Reps keep customers fully informed and the Vehicle are returned absolutely washed and clean! More

I like how thorough Earl Miller my customer service rep is he always answers all my questions and goes above and beyond. is he always answers all my questions and goes above and beyond. More

I’ll always select Land Rover Chandler for anything I need for my Discovery. My service rep is fantastic and helps me quickly whenever I need it. They work hard for my continued patronage. need for my Discovery. My service rep is fantastic and helps me quickly whenever I need it. They work hard for my continued patronage. More