Land Rover Columbia

Amazing Experience First I would like to extend my sincerest gratitude to Robert "Bob" Carter (General Manager) who assisted me from beginning to end during this proces First I would like to extend my sincerest gratitude to Robert "Bob" Carter (General Manager) who assisted me from beginning to end during this process. Bob worked diligently on my loan and answered every concern I had, even provided me with his personal cell number in case I was unable to reach him in the office. Bob exceeded my expectations and this experience was a good one! Also I would like to extend my sincerest gratitude to Patrick Anderson! I did not initially start working with him, however, he stepped up and did a tremendous job! From answering some questions about the different makes and models, features, insignia, etc. He was very professional and very informative. Last but certainly not least, Chris Edenfield finalized/closed the deal! He went over the extra warranties and explained in depth. He was very hospitable and customer service oriented (everyone was). My husband and I are more than appreciative for each of these gentlemen! I will definitely refer them to others in search of a vehicle! More

Amazing! From start to finish every thing was smooth and amazing. In all my years of purchasing a vehicle I have never experienced such smooth efficiency. Cele From start to finish every thing was smooth and amazing. In all my years of purchasing a vehicle I have never experienced such smooth efficiency. Celeste and Bob are truly amazing. I am now a customer for life. Thank you More

Easy to Work With Found sales staff excellent and not at all pushy. James spent entra time with us because we were not exactly sure which vehicle fit our needs. Found sales staff excellent and not at all pushy. James spent entra time with us because we were not exactly sure which vehicle fit our needs. More

Great Customer Service We thoroughly enjoyed our buying experience with Land Rover Columbia. James, Chris, Matt, Blake, and Dave were very knowledgeable and patient with us. We thoroughly enjoyed our buying experience with Land Rover Columbia. James, Chris, Matt, Blake, and Dave were very knowledgeable and patient with us. We live out of town but it was well worth the drive and we highly recommend Land Rover Columbia. More

Wonderful Experience After seeing a jaguar online that we were interested in, my husband called the dealership and talked to James Washington . We made arrangements to dr After seeing a jaguar online that we were interested in, my husband called the dealership and talked to James Washington . We made arrangements to drive down from Virginia to see the car. After our seven hour drive, the dealership was most accommodating. They serviced the car completely, arranged financing, and we were back on the road home. It was a long day but most enjoyable. This is a great dealership! More

Please read! Negotiating a fair price is never easy. It took them awhile to realize I knew what was fair, and that I wasn't going to pay anything other than what Negotiating a fair price is never easy. It took them awhile to realize I knew what was fair, and that I wasn't going to pay anything other than what I knew was the fair trade-in price on my car and a fair price for the car I walked out with. Matt was invaluable as our salesman, as he KNOWS the Jaguar product! He explained every detail of the car knowledgeably, all the while comparing it to the similar BMW cars, as BMW was our trade and what we know well. He explained the engine to us, the details of what's under the hood, the technology, the sound system, the type of leather upholstery, and the history of Jaguar, and the direction the company is heading. There was no hard-sell with Matt. Just an honest, sincere Product Specialist educating a potential new customer as to why they may wanna consider switching teams. His sales style worked for us, and we drove home Memorial day eve in our new "bucket-list dream car"! James Washington was also a wonderful help, and having been a former BMW salesman he was also able to help us with comparing the Jags to the Beemers. Overall, I felt a completely different vibe at this dealership than at other car dealerships. Nice people, less of a feeling of high-pressure, sincerity. YOU have a responsibility to KNOW what a fair trade-in price is for your car, a good downpayment, and what a fair price is for the car you want to buy, then how to negotiate so you drive the car home in a timely fashion. Don't complain about how stressful buying a car is if you don't bother to do this. Make it a positive experience for yourself and the dealer. You'll like these people!!! More

Wonderful I had a wonderful experience at the Land Rover/Jaguar Dealership. Celeste guide me through the purchasing process. I was introduced to the team and ea I had a wonderful experience at the Land Rover/Jaguar Dealership. Celeste guide me through the purchasing process. I was introduced to the team and each of them made me feel welcome. More

oustanding sales advisor James spent 1/2 a day with me while my wife and I were making a decision between 3 cars, I must say he was not only patient but understanding of my ne James spent 1/2 a day with me while my wife and I were making a decision between 3 cars, I must say he was not only patient but understanding of my needs and wants. After making a decision on what my wife and I wanted we put a deposit down to hold for a day, the papers were signed and we were picking up our car in two days, that same evening my wife and I discussed our decision and thought we should go with a different model that we looked at that day , I called James that morning and his words were no problem we only want happy customers, I got to the dealership the next morning and was amazed that within 30-45 minutes the paperwork was being reworked and the car we wanted was now ours. James , thank you for your military service sir and your immediate responses to my questions Chris, thank you for reworking the paperwork with a smile, you are a great finance manager John, thank you for taking the time to meet with me on my trade The team in place made me feel welcome from the time I walked in , outstanding personal .. More

Excellent sales associate Very professional and courteous Made sure we were fully informed about all our options and fully answered all questions Never felt pressured about Very professional and courteous Made sure we were fully informed about all our options and fully answered all questions Never felt pressured about the situation and felt sales associate honestly answered any questions More

Remarkable It was very helpful and excellent expertise and reliable and great service . I will recommend my family and friends to deal with this company bc they It was very helpful and excellent expertise and reliable and great service . I will recommend my family and friends to deal with this company bc they r very reliable and helpful to me and I know it will be reliable to others. More