
Land Rover Houston Central
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great Experience and Great Service This review is long overdue. I purchase my Range Rover in March 2014. I had initially met Carson when I moved to Houston three years prior to that and This review is long overdue. I purchase my Range Rover in March 2014. I had initially met Carson when I moved to Houston three years prior to that and he kept in touch until I was finally ready to make a purchase. After searching far and wide for the particular rover that I was looking for Carson gave me a call to let me that he had found what I was looking for. I showed up to the dealership test drove the car, we worked out the financing and I was on my way. A year later I can say I am happy with the purchase and the service I have been provided at Land Rover Houston Central. More
Stay away from this dealer. I had been working a deal from out of town on a used car at Jaguar Houston Central. I live in Dallas. After finalizing the particulars, I sent a CC I had been working a deal from out of town on a used car at Jaguar Houston Central. I live in Dallas. After finalizing the particulars, I sent a CC authorization form back to them for $1000.00 to hold the car for 24-48 hrs. Concurrent to this, I was in the process of refinancing my home. I wanted to make sure the higher payment was not going to effect this process. I placed the CC hold on a Tuesday night. Wednesday morning, my mortgage lender told me to hold off just to make sure. I notified my salesperson (Cecily Ojeda) at 8:15am that I would need to hold off a few hours until I could work on the mortgage situation and needed to make sure all was in order. By 12:30 pm, I was given the OK to proceed. I immediately contacted Cecily to let her know I was good to go and that I would be down within the next two days. I told them to process my CC authorization. I was then told by Cecily that her manager, "Randy" would not allow them to hold the car any longer and that they had other people coming to look at the car later in the day. I informed them that I would like to purchase the car barring any un-forseen issues and that I would be down by 5pm the following day to complete the deal. They completely refused to hold the car for 24 hours so I could come down and buy it. I was the first one interested and had finalized all particulars, including a credit app with their finance department. I even contacted the General Manager, Jason Lacher, leaving a voicemail for him. He did not return my phone call. They refused to give me first dibs and sold the car out from underneath me without letting me know someone else wanted to buy the car. They are not customer focused and have no regard for doing business in an ethical manner. Avoid this dealership at all costs. Shady and unprofessional. If you want a Jaguar, Land Rover or are considering a used car from this dealer, look elsewhere. More
Worst Service Department Ever We've had our 2014 Range Rover for 15 months and its been in the shop 8 times, 5 of those for brakes. At this point we are completely frustrated at o We've had our 2014 Range Rover for 15 months and its been in the shop 8 times, 5 of those for brakes. At this point we are completely frustrated at our $100k purchase. The service staff at Old Katy is by far the worst we've ever experienced of any manufacturer (in the past 10 years we've owned Porsche, BMW, Audi, MB, and Jeep). Its difficult to imagine that service departments like this actually exist today. They are rude, incompetent, argumentative, and unprofessional. Every time we take our car in, it comes back without being fixed and with a new problem. We are now taking our car to Momentum, and its much much better. By the way we loved our sales guy (Bernard) and had a great sales experience. More
Purchasing a new car We have been purchasing cars from here for quite some time now. Walking into the dealership, you are instantly greeted. You are constantly surrounded We have been purchasing cars from here for quite some time now. Walking into the dealership, you are instantly greeted. You are constantly surrounded by very helpful, genuine people. One person that really stands out is Patrick Cummins. He is SO very helpful, honest, and an overall good person to work with. I recently moved out of Houston and I am confident to say that I can still count on Patrick to help with any questions/needs I might have. A text/email/phone call away, Patrick is capable of providing me with anything and everything. Words can not explain how convenient and easy he makes everything. I highly suggest this dealership and of course, Patrick Cummins. An overall wonderful man. More
Managing a bad situation into a good situation I want to express a personal thanks to Bernard who looked after me throughout the process and turned around a very uncomfortable experience into a gre I want to express a personal thanks to Bernard who looked after me throughout the process and turned around a very uncomfortable experience into a great one and Bernard's follow up has been great. I will certainly bring my business back to Bernard to see if he can find my next car. More
Purchase Thank you Bernard for making our used auto purchase and pleasant experience with your dealership. My daughter and I had visited several area dealershi Thank you Bernard for making our used auto purchase and pleasant experience with your dealership. My daughter and I had visited several area dealership and were not happy with the service of the sales persons. I did not have to spend a ton of time at the dealership trying to purchase a auto. More
Professionalism at its best Bernard Lee totally took the hassle out of purchasing a vehicle. He was very honest, courteous most importantly professional. I appreciate the fact th Bernard Lee totally took the hassle out of purchasing a vehicle. He was very honest, courteous most importantly professional. I appreciate the fact that Bernard was very thorough & efficient especially with my schedule. Bernard Lee and Land Rover will be recommended to anyone that's in the market for a vehicle . More
Great customer service! Bernard Lee was awesome! He went beyond and above to make sure my car buying experience was a very enjoyable one. I would definitely recommend Bernard Bernard Lee was awesome! He went beyond and above to make sure my car buying experience was a very enjoyable one. I would definitely recommend Bernard Lee and Land Rover Houston Central to all my friends and associates. I am a very satisfied customer. Tamra C. More
Bernard Lee I located the vehicle on the internet and went to the dealership for a test drive. Bernard was great, he took me for a test drive, talked to me about I located the vehicle on the internet and went to the dealership for a test drive. Bernard was great, he took me for a test drive, talked to me about all my options and helped me get the car I've always wanted! I'm very pleased and when it comes time to purchase another vehicle I will definitely be back. Vicki More
Great service We had a great experience dealing with your salespeople, they were very friendly and help us in getting our new range Rover that are really hard to ge We had a great experience dealing with your salespeople, they were very friendly and help us in getting our new range Rover that are really hard to get right now!! Bernard help us was great and keep communicating with us all the time and we thank him for his great service. Thank you guys for all the hard work! Jorge L More