Land Rover Houston Central

Very responsive even after the sale which is unusual. Very responsive even after the sale which is unusual. Went out of way to ensure needs met and did so in very positive manner. Met all my needs and th Very responsive even after the sale which is unusual. Went out of way to ensure needs met and did so in very positive manner. Met all my needs and then some. Would definitely recomend. More

I bought my first Rover at this location back in 2004. I came in for service. I ended up trading it for a new 2012. Carson showed great effort in trying to get me the vehicle I wanted. I appreciated his came in for service. I ended up trading it for a new 2012. Carson showed great effort in trying to get me the vehicle I wanted. I appreciated his hard work. More

Carson- What can I say- I followed this dude I bought my Carson- What can I say- I followed this dude I bought my first car from him on Old Katy, followed them to north jaguar/landrover and bought another. Carson- What can I say- I followed this dude I bought my first car from him on Old Katy, followed them to north jaguar/landrover and bought another. He's back at Old Katy and hope to do business with him real soon. No presure kind of salesman, a likeable guy.. More

This latest purchase was our second through Carson. He does a great job explaining the features and helping you find exactly what you want. Carson continues to offer his service as long as you own your ve does a great job explaining the features and helping you find exactly what you want. Carson continues to offer his service as long as you own your vehicle unlike other dealers who forget you as soon as you buy. More

I received my Range Rover as a surprise gift from my husband. I simply called Carson and he took the time to explain and show me how every little detail of my car works. He was so patient and very frien husband. I simply called Carson and he took the time to explain and show me how every little detail of my car works. He was so patient and very friendly!!! I highly recommend him, he is very knowledgeable at what he does! More

Carson was extremely easy to work with and I enjoyed the entire buying experience. I would highly recommend Carson and Land Rover Houston Central as a place to buy your next Land Rover. entire buying experience. I would highly recommend Carson and Land Rover Houston Central as a place to buy your next Land Rover. More

Horrible experience. I will never use this dealership again. Rude staff. I would have expected a lot more and will not recommend it to any of my friends. . again. Rude staff. I would have expected a lot more and will not recommend it to any of my friends. . More

I am in the process of working with the Consumer Protection division of the Attorney General's office to file a claim against this dealership for their deceitful practices which I believe violate ou Protection division of the Attorney General's office to file a claim against this dealership for their deceitful practices which I believe violate our state's fair trade practices act. I am also contacting Jaguar USA about this particular dealership's practices and Kenny Wright in particular. BEWARE OF THIS DEALERSHIP - in particular do not deal with KENNY WRIGHT; judging from our experience we believe he engages in deceitful practices. DO NOT BUY FROM HERE. What they did to us sure feels like bait and switch. Additionally they showed us a car that they later told us we couldn't buy because it was under contract (had received a deposit) with another buyer. The entire week we spent dealing with them seemed fishy in general. Two of the three cars that they originally told me were available for purchase amazingly weren't available on Saturday morning when we went in. Fine. Things sometmes happen. This could all very well have been on the up and up. We then went to look at the one remaining car, test drove it, we weren't sure about it so we walked away, 90 minutes later changed our minds and expressed our interest. Their Sales Manager (Kenny Wright) sent us an email in a condescending tone (his whole tone in person and via email is extremely condescending) the gist of which implied that a magical buyer from out of state had mysteriously resurrected and had made a down payment. It's amazing they were able to get a bank wire transfer for deposit on a Saturday evening from out of state within a 90 minute period. I'd sure like to bank there. Very fishy. He is VERY SLIMY to deal with - as well as generally unprofessional and impolite. I thought that by buying a used car from a Jaguar/Land Rover dealership that I'd escape some of the *yuck* factor of buying a used car from a more common dealership. Not the case. This has been the single worst car buying experience of my life. It seems as though they are in the business of NOT wanting to sell you a car. In fact, I'd say he was antagonistic during the whole process. He barely even bothered with any semblance of politeness. He also seems not to care very much about his personal appearance. I would think Jaguar would like their Sales Team (Sales Manager in particular) to at least be clean shaven and not disheveled. The only reason I mention this is because I suppose it shouldn't be a surprise to be treated disrespectfully by someone who appears to take no pride in his own self. I'm surprised Jaguar would let this guy represent the Jaguar name. I did copy the General Manager in on most of our communications with Kenny but he remained mostly silent and at no point stepped in to try to salvage any of the sales. By the way, I had been a loyal customer of this dealership's service department for years and walked in with pre-approved financing (we also could have paid cash but they did not need to know that), so I'm not a random person off the street. Also, if you are a woman do not deal with this dealership. Based on my interaction with Kenny, he strikes me as a a bit of an old fashioned, slightly less evolved type, who holds women in low regard. There is one Jaguar salesman there that was extremely helpful - his name was Rick. He was polite to us, friendly and knowledgable - downright pleasant. Unfortunately for some reason we were dealing with Kenny. I do not wish to completely throw this dealership under the bus. They do have an excellent service department headed by Dexter Taylor who has always gone above and beyond in terms of customer service as well as a service consultant, Stephen Almond, whom I've had the pleasure of working with for a few years. I was simply SHOCKED to be treated the way I was by the sales team (Kenny in particular, as well as Brittany) given the quality of service I've received from their repair team over the years. All this could have been avoided had they simply sold us the used car we went in to buy instead of making up a story about phantom buyers suddenly appearing from out of state with magical bank transfers happening on Saturday evenings within 2 hours of us walking out. Shame on you Jaguar Central. We'll see how the attorney general's office feels about their seemingly deceptive practices as well as how Jaguar USA feels about this particular dealership's representation of the Jaguar name. Also, I forgot to mention that they did not disclose two safety issues with the car we were looking at. They were both issues that unless you specifically looked for them you wouldn't likely discover until later on. Once we pointed out the issues to them they admitted to having known about one but not about the other. I'm not sure if they're required to point these out by law or not, but just thought I'd make mention of it. It seems to me they would have caught both safety issues when doing their 140 point check. Could have been an honest mistake, who knows, but worth pointing out. More

I went to the dealership to look for a 2010 onwards Range Rover (HSE or Supercharged). The salesperson was extremely friendly and helpful and was great at follow ups. I ended up going for a new BMW 750Li sed Rover (HSE or Supercharged). The salesperson was extremely friendly and helpful and was great at follow ups. I ended up going for a new BMW 750Li sedan as opposed to an SUV but if I am again in the market for an SUV, I would definitely contact this salesperson. The prices (at least) on the used vehicles at this dealership were excellent and lower than any other dealership. More

Called this dealer for a recall notice on my 2007 Land Rover to schedule service. At the time of the call, they said they had no dealer cars at that time. I scheduled the service 2 weeks into the future Rover to schedule service. At the time of the call, they said they had no dealer cars at that time. I scheduled the service 2 weeks into the future to be sure I had a car to drive. Because it was imperative for me to get to work, at the time of scheduling, I confirmed with the scheduler twice that they would have a loaner car for me to drive and they said yes. I got to the dealership for the SCHEDULED service and was told that they had no car for me to drive and I could wait or take the shuttle. I left. Simply misleading and dishonest. More