Land Rover Houston Central

I took my 2006 Land Rover Sport into the dealership to have a key replaced. I got the car back with a new key and a whole new set of safety problems. The Day after I got the car back I drove to take my d have a key replaced. I got the car back with a new key and a whole new set of safety problems. The Day after I got the car back I drove to take my daughter to a soccer game two miles from my house.. Within 1 block every warning signal in the car began to flash. The signals the, the flashers, the gas light, everything and then it shifts down into second gear. I approached the next stop sign and turned the car off. Then It wouldn't start. I called the dealership and they told me that the car was adjusting to the new key. The Solution was to turn the steering wheel from left to right and give it a minute. This went on for a few weeks. My car was now the most unreliable thing I had ever owned. I would go around the corner to buy groceries and end up sitting in a car full of groceries in 100 weather trying to start what used to be my dream car. I had to call friends to pick me up from appointments when my car wouldnt start after hours of trying the "turn to the left and the to the right Solution" This was last June. JUNE 2010. Today Is March 24th 2011 and my car is still there. I got my car back from them three times during the last 10 months and each time they told me that it was fixed within 24-48 hrs I was stuck in a parking lot or caught on a freeway only able 30mph due to the down shift. I worked with Steven In the service department. He was nice but not effective. Around the 7-8 month point Steven informed me that the car was in pieces on the service department and that they were still trying to find the problem. I never received a call from the Service Manage once during the first 8 months of this disaster. As a matter of fact when I finally called him he was not even aware of the problem my car was having. He told me that they have service meetings every week on the cars in the service dept. But when I talked to him , He didn't know how long it had been there and was unaware that the original request was to have a key replaced. He was shocked the car was there for so long. Also, he was unaware that The next person to talk to was the GM. Jason Walker. He knows even less than Dexter. When Discussing the issue with him, he said mam' your car has only been here for 8 weeks. I said no! Its been there for 8 months. I have been very patient until this point hoped that this can be fixed. When I lost all faith and patients I asked to be reimbursed for the service charges that I had already paid. First I spend 30-40 minutes on two separate calls with Dexter hoping to get a check cut because he asked me to let him be the mediator. I didnt realize I needed a mediator between myself and a GM I had never spoken with. Dexter told me that he would see what he could do. When he called me back he said that they would reimburse me for teh service but not the key or the battery that they changed. First of all the key obviously didnt work and We tried to jump the car many many times and the car never made a noise. The battery was not the problem and changing it didnt fix the issue. So at that point I was our about $300 for those two items and I still had no car. I decided to talk with the GM My self and it took three days for him to return my call. I have decided at this point I dont want the car back. Its in pieces and who knows what state it will be in reassembled? I bought my car for 30,500 cash,, It ws paid of had low mileage and drove perfectly now he wants to give me only 25,000 for the car and will only pay the what the tax will be if I trade the car in with them. Who in their right mind would buy another Land Rover if this is what there is to deal with should a problem arise. God help me if I were to loose another key. I have had to debate both Dexter and Jason Walker on every issue. I feel like I should be paid in full for the services. I think that the dealership should be ashamed of the way I have been strung along for 10 months. I dont its fair that my time has been wasted dealing with the incompetence and lack of customer service. They have given me an unsafe care to drive three times when they insisted that it was fixed. I think the offer of 2$5,000 is a joke. I think its unfair that now I have to go out and find a car for $25,000 and pay the taxes which means I am really working with $23000 and still I loose $300 on a key and battery that I never received. Jason has cut corners and passed the buck since our very first phone call. At this point I am out a car 300 plus 5,500 and a car that was fully paid for. This has been the worst experience I have ever had. I have asked them for 29,500. Jason Walker said that he has to ask another guy that works there. He said it most likely wont happen he said but he will try to get me more. Kelly Blue Book has this yr, make and model with 62,000 miles at 27,550. Jason told me that Kelly Blue Book is not always correct in pricing, they are a tool he said but not the best way to price a car. When I mentioned that other dealers said that 25,000 is a really low price, he said he would take the car to them if they were willing to pay more. And he said it like he was doing me a favor. I cant believe he had the nerve to put this problem in my lap again Also take into consideration that if I was told that I couldnt be fix and we were still in 2010 even Kelly Blue book would price it higher. I have been screwed all around. This is how this situation can be fixed. I want $29,500 paid in full within a week not another two week or another month. After all of the car problems, my time, my patients, missed appointments, soccer games, ruined groceries, having to sit in a 120 degree car turning a wheel from side to side like someone is playing a mean joke on me while I have my daughter with me, the loss of a paid for vehicle; this is fare and they should be happy Im not calling the news and plastering this incompetent story on the 9 "o" Clock news. More

Sales Manager selling used parts. Represented gearbox as fine from an exterior examination and testing. Insisted on prior payment before shipment. Part shipped with front plate missing clutch sleeve nose (e fine from an exterior examination and testing. Insisted on prior payment before shipment. Part shipped with front plate missing clutch sleeve nose (easy to see) which had been torn off the cracked metal (images available to any who want them). Had new plate made. Opened it up to find repairs impossible. Input shaft (irreplaceable on this model) and cluster were blue from heat and mangled badly. Kept Dealer informed at all times but no response. Buyer beware. Don't get shafted like I did. Others in same boat. More

Deceitful salesmen. Bad dealership. Don't believe their Deceitful salesmen. Bad dealership. Don't believe their lies. 1) I found one of their listings at cars.com that I was interested in. 2) I ca Deceitful salesmen. Bad dealership. Don't believe their lies. 1) I found one of their listings at cars.com that I was interested in. 2) I called 877-661-3144 - their "direct esales number" - the first time, the wait was over 5 minutes. I hung up. 3) I called again about 20 minutes later. I talked to someone I think that was named Shelly. We talked for a while. She said that she would send me more pictures on this specific car by email and more information. She didn’t send the information. 4) I submitted an online request to see the car. 5) At 9:39AM I got a call from 281-892-0650 from a Shelly/Sherri saying the car was available and my appointment would be “on the calendar.” 6) That day I spoke with Jennifer Day 3 times on the “live chat system” and was very specific in wanting to make this appointment “easy.” I wanted to know whom to ask for when arriving, re-confirm the car was available, and finally, move the appointment from 12:15PM until 11:00AM. At about 10:45AM, she told me 1) the car was available, 2) When arriving ask for “Dana.” 7) When my wife arrived at the dealership, less than 20 minutes after I disconnected from Jennifer Day, she learned that a) The car is pending sale (not available for sale) b) “Dana” doesn't work at the dealership, so asking for her to show her the car didn’t work. c) The car was not at the location. So - the lesson is - don't believe Jaguarhoustoncentral com - because when it looks like they have a deal, they're lying to you. More

Awesome experience. Will continue to by my vehicles from Tom at Land Rover Houston. I expecially enjoyed the off road course. It really shows the difference between a Range Rover and all the other vehicle Tom at Land Rover Houston. I expecially enjoyed the off road course. It really shows the difference between a Range Rover and all the other vehicles. Along with the off road course I have also come to appreciate the hands on service. More

Send Tom and e-mail or call him now! He is an expert at internet car sales, and I can’t say enough great things about him! Tom found me the pre-owned BMW of my dreams. He searched high and low to find th internet car sales, and I can’t say enough great things about him! Tom found me the pre-owned BMW of my dreams. He searched high and low to find the one with the exact interior and exterior colors I wanted. And best of all, I never had to take time out of my day to go down and shop. He sent me pics, and handled everything through e-mail & phone conversations. I couldn’t be happier with the service and ease of this transaction. Thanks to Tom, I didn’t even have to go down there until it was time to pick up my Bavarian beauty and sign on the dotted line. More

I went to many dealerships and looked at used cars usualy when I got there they had either sold it or it was nothing like they described. I saw an add on a very nice used landrover they had. I called on Sun when I got there they had either sold it or it was nothing like they described. I saw an add on a very nice used landrover they had. I called on Sunday and they were closed but about 10 minutes later I got a call back, I was sure surprised about this. The sales person I talked too new the landrovver I was talking about and describe it to me the way it was. It was actualy better than he described it and they gave me more for my trade in than I was expecting by $ 400.00 More

It was a little nerve racking buying a vehicle that I hadn't even seen in person. This was the first time I had done so but Tom, the internet sales manager, made my transaction very seamless. I was extre hadn't even seen in person. This was the first time I had done so but Tom, the internet sales manager, made my transaction very seamless. I was extremely happy with the vehicle as it was everything he said it was. I would definitely buy from them again. More

Tom was very knowlegable and very helpful in the buying process. I have to say that I hate buying cars, but he made it very easy and comfortable. He returned all my calls and emails very quickly, and he process. I have to say that I hate buying cars, but he made it very easy and comfortable. He returned all my calls and emails very quickly, and he was courteous. I love the car and plan on keeping it for a long time. I would certainly by from him/them again. More

Tom was readily accessible to me by email and on the phone. Car was as described and I am very happy with what they gave me on trade. $2000 higher than my carmax bid.... and I think my new car is terrif phone. Car was as described and I am very happy with what they gave me on trade. $2000 higher than my carmax bid.... and I think my new car is terrific. I will definitely buy from Tom and this store again!!! More

Very unprofessional. Internet sales manager Tom is very ignorant and unethical. We agreed upon a price of a 2007 Lexus GX470. I sent all the documentation as asked and was told that I should get the requ ignorant and unethical. We agreed upon a price of a 2007 Lexus GX470. I sent all the documentation as asked and was told that I should get the required documents in return. For the whole day I have been trying to reach Tom through his cell and work phone and ony got through once, where he told me that the documents are being put together and should be sent to me. However the only document needed was a preliminary invoice and wiring instructions for me to send the money. Finally after calling every 10 minutes before the dealership closed, I asked another representative to get a hold of Tom. Tom called me back with in 10 minutes to say that the car was sold to someone else. The car was worth $32,000 and 2 weeks ago I bough a car at Valley Honda which was only a $9,000 car and was a suzuki Vitara. The customer service at Valley Handa, was by far supirior to this so called luxury dealer which sells $30,000+ cars. This is very irresponsible and after 3 years of buying cars for customers overseas this is by far the worst expirience I have had. I highly recomend you stay away from these crooks. More