Land Rover Houston Central

For information purposes. For a little background I have For information purposes. For a little background I have owned Land Rovers since I did start driving: locally and abroad. That makes it about 20+ yea For information purposes. For a little background I have owned Land Rovers since I did start driving: locally and abroad. That makes it about 20+ years. I own 3 LRs, so I have done my homework thoroughly. Very bad experience at that Land Rover Central location (Old Katy). Pity they have been around for such long time here in Houston, and their quality in most all aspects have been gone way below the positive scale. The sense I did get was that these people has been “sleeping in their laurels”. Lucky they are very close to high-end areas. Most likely, their arrogance has taken over the principles of customer satisfaction, and to strive for the best, which is contrary to what Land Rover represents. Their sales people starting by Mr. Kevin Lind (Sales Manager) really leave too much to be desired as far customer treat and courtesy. Sales personal is very pushy. Prices are not good at all, and on top of that, it is clearly noted that the right hand does not know what the left hand is doing, since Mr. Myron Heronema (OP Mngr.) has a capital “V” (for Vague) printed on his forehead. Kind of scary. So do not waste your time going there. Or perhaps stop by for “benchmark” purposes. Then, you will notice that either Southwest Momentum or Land Rover Houston North will speak by themselves right at the moment you step-in. Good Luck!!! More

The GM at this dealership is completely unprofessional. We thought the trade in allowance was too low. When I went to the North dealership it said in the database he should have offered us more (3k to be e We thought the trade in allowance was too low. When I went to the North dealership it said in the database he should have offered us more (3k to be exact) than what he offered. When we questioned his trade in allowance at the time of the offer he became defensive and rude and said my car was only good for auction. He also made other offensive remarks that were not necessary. I would never buy a vehicle from this dealership and would not recommend it to anyone. When I went to the North dealership my experience was completely opposite they offered the kbb value for my trade and they were extremely friendly. They were the ones who informed me of land rover trade in database and were in shock about the trade allowance he offered us. More

I purchased my Land Rover at this dealership in 2005 and got excellent support in the purchase of the car and my initial dealings with service. Between 2006 and early 2008, I had really bad experiences wit got excellent support in the purchase of the car and my initial dealings with service. Between 2006 and early 2008, I had really bad experiences with the service department. They wouldn't return voice messages whether it was to set a up new appointment or even if my vehicle was in the shop. I even had situations where I would leave my vehicle for work and the work would not be complete when I got it back. I bet you are wondering why I gave them a good rating aren't you. Starting in 2008, I've had very good service and support. They set up an external scheduling service for making appointments. The service techs return your calls and do so promptly. The work is done right. The first time. More

I had my worst service experience with this dealership. They are not worthy of the Land Rover name. Houston is the 4th largest city in America and guess what…you have only one other choice! That is to go They are not worthy of the Land Rover name. Houston is the 4th largest city in America and guess what…you have only one other choice! That is to go to the Land Rover North Houston…which is owned by the same folks. This is a no win situation for Land Rover owners. I caution all Land Rover owners to beware of the service department…especially if you did not purchase your car at the servicing dealership. More