Jaguar Land Rover Houston Central - Service Center

The service at this dealership is beyond terrible. I bought a new Jaguar in 2024. I love the car but not so much the service at this dealership. I had what should have been a small problem several I bought a new Jaguar in 2024. I love the car but not so much the service at this dealership. I had what should have been a small problem several months ago that took them more than a month to figure out. Once the head shop guy talked to me, he knew instantly knew what it was. Meanwhile, I was without my care for about a month. Fast forward to today. I got a estimate for work that seemed way to high to me. I asked for the breakdown of parts v. labor, and the hours and hourly rare for labor. What do you know, they "miscalculated the labor amount" by $600. Ooops. Then when I picked up my car, there was a $99.89 "shop charge" despite me paying over $2,400 for repairs. I asked them what that was for and they said "special tools." I pressed them on that answer and they said it was to bill for "unbillable stuff." I said unbillable means unbillable. The guy just looked at me and said that's what we do. They are terrible. More

My advisor , Roland Flores was excellent And he is highly recommended, this is one reason to I will go back to service my car highly recommended, this is one reason to I will go back to service my car More

Jeremy was very professional and attentive to all details provided in order to service vehicle properly provided in order to service vehicle properly More

My service was so quick, and they keep me In the loop every step of the way. Over all Great customer service. every step of the way. Over all Great customer service. More

From the moment I purchased my car through the certified preowned program with Trevor in sales, to every encounter I’ve had with service personnel for tire or wheel replacement/maintenance. Every encounter preowned program with Trevor in sales, to every encounter I’ve had with service personnel for tire or wheel replacement/maintenance. Every encounter has been excellent… Above and beyond to help me at every turn, Rowland is the most recent example of excellent service. More

Treated with respect and courtesy. Pleased to see I was offered Uber to transport me back and forth from work Pleased to see I was offered Uber to transport me back and forth from work More

Making an appointment was easy. The appointment itself was quick and well done. Very happy with the results. The appointment itself was quick and well done. Very happy with the results. More

Great experience overall! !! Fantastic service and professionalism! We own 7 Rangerovers and will definitely use Central for all our service needs. !! Fantastic service and professionalism! We own 7 Rangerovers and will definitely use Central for all our service needs. More

Had really good experience with Edward Diaz in service department . Also , really appreciated detailed inspection reports and solid repair scope of work to make my beautiful car running again . department . Also , really appreciated detailed inspection reports and solid repair scope of work to make my beautiful car running again . More

My parking break suddenly would not release over the weekend. We called roadside assistance first thing Monday morning. LRCH received my vehicle around 2pm. They were able to get it fixed and replace weekend. We called roadside assistance first thing Monday morning. LRCH received my vehicle around 2pm. They were able to get it fixed and replace a part in less than 24 hours. My car was ready for pick up by 10:30 the next morning! More