Land Rover Hunt Valley

Ordered a car and never received it I ordered a new Rover Rover and never received the car. The latest communication from the dealer was that I could expect to receive the vehicle a yea I ordered a new Rover Rover and never received the car. The latest communication from the dealer was that I could expect to receive the vehicle a year after I initially visited the dealership. I spoke with other Land Rover dealers and they were shocked about my experience and said there was no reason why it would take that long to receive a new vehicle. No one at Land Rover of Hunt Valley has expressed any concern about the inconvenience this has caused me. I could care less about the car, but the thing that really bothers me is the fact that the information they had been providing was not consistent with what other dealers were experiencing with this particular model. Land Rover of North America has been equally unhelpful. If you want to avoid the hassle and actually end up with a car, I suggest trying another Land Rover dealership. More

Worse Experience at a car dealership This dealership is a joke. I would never recommend anyone to purchase a car from them. I came in to purchase a new land rover and found one that I l This dealership is a joke. I would never recommend anyone to purchase a car from them. I came in to purchase a new land rover and found one that I liked. I went to my bank to finance the purchase. Once approved, I went to the dealer with the down payment and letter from my bank on authorization on the purchase. Steve, my sales adviser immediately got another salesman - not even a manager, who told me that I had to fill out a credit report and have their finance team review my credit. I ask why and they could not explain the process to me; just got rude and started to raise their voices. xxx! I am purchasing a 100K car and this is their idea of customer service. Worse experience at a car dealership. I own Mercedes and Lexis and never had such issues. They want my money. I guess these guys do not. I would never recommend this dealer. More

I have purschased four LandRovers in twelve years. Sales and service keeps me coming back to Frankel along with the product itself. I have owned Porsche's, BMW's, and Mercedesl, but I only want a LandRover and service keeps me coming back to Frankel along with the product itself. I have owned Porsche's, BMW's, and Mercedesl, but I only want a LandRover for my family's needs. Thank you Mr.Frankel, Jeff, and Kenny for keeping my family comfortable and safe! More

Was looking for a low mileage Jaguar XF not more than two years old and still under manufacturers warranty at the right price.. Looked on ebaymotors and Hunt Valley had a car which matched the specs I was lo years old and still under manufacturers warranty at the right price.. Looked on ebaymotors and Hunt Valley had a car which matched the specs I was looking for. I spoke with Pamela Keys and the car I had found did indeed match what I was looking for. We discuused the details and agreed on a price. Pamela was outstanding, made the entire transaction very easy and she personlly delivered the car on Monday. All of the paperwork was taken care of and the interest rate is great. The car lookslike brand new and handle superbly. Now I must hope for reliability and trouble free motoring, not always a Jaguar srong suit! Pamala told me to ontact her immediately if I had any problems and that Hunt Valley would be there for me. Great job Pamela - thanks! More

I love my new Land Rover. I drove over an hour to get here and it was worth it. John was very knowledgeable and answered all my questions. The Mangers were very nice and the process moved quick and profe here and it was worth it. John was very knowledgeable and answered all my questions. The Mangers were very nice and the process moved quick and professionally. Facility is nice and clean,including the bathrooms. I drove a pretty long way in traffic but the deal and service made it well worth it. More

I was very pleased with the service I received from Frankel recently from the Land Rover store. My Land Rover need an interior piece replaced but they didn't have in stock. Its was still in its new car Frankel recently from the Land Rover store. My Land Rover need an interior piece replaced but they didn't have in stock. Its was still in its new car warranty and they said they would order and call me when it came in. Jeff not only called me when my part came in but came and picked it up from my work,replaced the part and dropped it back off to me later that evening. I appreciate how he went out of his way to make in convenient for me. More

These guys are awesome.One of their competitors practically threw me out of their dealership citing it was too early to get me out of my lease into a new one. So i called Frankel, they brought me i practically threw me out of their dealership citing it was too early to get me out of my lease into a new one. So i called Frankel, they brought me in, although the deal was a bit challenging, they pulled it off thanks to the manager Brendan. All the staff was friendly.They have provided me with great service every time I take my car in for service. Make sure you go and see them for your new Jaguar. More

I started taking my Jag here for service about 4 years ago. I found the service department to be honest and fair. My car was always done on time and i never had any issues. The waiting area I must say is ago. I found the service department to be honest and fair. My car was always done on time and i never had any issues. The waiting area I must say is the nicest Ive ever seen. Because of the service department I decided to buy my new Land Rover from Frankel. Kenny was nothing but professional and answered my many questions. We negotiated a fair price and I decided to go ahead with the purchase. Brendan the sales manager was also helpful and polite. I highly recommend Frankel sales and service departments. More

The best buying experience Ive every had. May is an excellent no pressure salesperson that was more than willing to answer each and everyone of our questions. The service department is also top notch,n excellent no pressure salesperson that was more than willing to answer each and everyone of our questions. The service department is also top notch,nicest Ive ever been to. More