Land Rover Hunt Valley

I had an appointment for service on Monday. No one ever called me. I called late in the evening and was told that they were just taking my car in to be looked at. This was very strange as it was close to called me. I called late in the evening and was told that they were just taking my car in to be looked at. This was very strange as it was close to their closing time. Tuesday, still no call. I called them late in the day and again was told that they were just now taking my car in to be looked at. Wednesday, still no call. The excuse this time was the mechanic was out sick. Thursday I had to again call them and the service representative had a lot of trouble figuring out who I was or what was being done to my car. They finally did some work on the car and I went in late on Friday to pick it up. They didn't have the car ready and I had to wait for quite a while before they could figure out what they were doing. I picked up my car but had to leave my other car on their lot and pick it up the following day. First thing Saturday morning Paul Darby calls me at work and wants me to get my other car out of the customer parking area. I guess I wasn't considered a customer. Amazingly rude staff, BAD service and the work they did, well, the car still has the same problem. They will never see me there ever again! More

Have a Land Rover LR3 HSE - never got to service, they would only provide a loaner if I had bought the vehicle from them. Sales person was very rude. would only provide a loaner if I had bought the vehicle from them. Sales person was very rude. More

I have been a customer of Frankel Automotive for more than a decade. Every experience has exceeded my expectations. They truly make the customer #1 and from the ownership through the entire team, they ar than a decade. Every experience has exceeded my expectations. They truly make the customer #1 and from the ownership through the entire team, they are by far the best Ive dealt with. Being a business owner myself, I know the importance of quality and consistancy in delivering product and customer service, and Frankel auto delivers it every step of the way. I applaud their committment to excellence. More

This was one of the most pleasant car buying experiences I ever had. Not only was John a gentlemen, he listened and helped me choose the right car for me. He acknowledged my financial situation, gave me an I ever had. Not only was John a gentlemen, he listened and helped me choose the right car for me. He acknowledged my financial situation, gave me an excellent deal on my trade in and came in exactly on target with my monthly payment. Did I forget to mention the entire dealership worked as a team and this made the whole process a very positive experience. From the financing to the Manager I was treated with the utmost respect. Thank you John and the Frankel team. More

My Review of Frankel Land Rover Jaguar: In my opinion My Review of Frankel Land Rover Jaguar: In my opinion Frankel Land Rover is one of the elite car dealerships in Maryland. From the moment we walke My Review of Frankel Land Rover Jaguar: In my opinion Frankel Land Rover is one of the elite car dealerships in Maryland. From the moment we walked into the show room we were greeted by a very pleasent and courteous staff. Brendan O’Rourke our salesman never pressured us into making any decisions and answered all our questions without getting an attitude(we had plenty). All his promises were kept and our Range Rover beat all of our expectations. Thank you Brendan O’Rourke and Frankel Range Rover For making this easy.-Betty H More

Let me tell you that this whole process was perfect from beginning to end because of one person...Pamela Keys! I had so many questions and she was very patient with me, answering every question I had. beginning to end because of one person...Pamela Keys! I had so many questions and she was very patient with me, answering every question I had. She went above and beyond to make sure I was happy and I don't think I have ever had such a great experience from a car dealership. She it to be truly commended for a great job! More

I bought so many cars in the past and I bought them from I bought so many cars in the past and I bought them from dealers that was very professional but my experience with Pamela Keyes was way beyond that . I bought so many cars in the past and I bought them from dealers that was very professional but my experience with Pamela Keyes was way beyond that .. besides she was professional and I think that's normal she was very informative and friendly And she made the sale so easy . She sets the bar of excellence way high that it will be very hard for the next sales person to reach in my next purchase .. More