Land Rover Hunt Valley

I have purschased four LandRovers in twelve years. Sales and service keeps me coming back to Frankel along with the product itself. I have owned Porsche's, BMW's, and Mercedesl, but I only want a LandRover and service keeps me coming back to Frankel along with the product itself. I have owned Porsche's, BMW's, and Mercedesl, but I only want a LandRover for my family's needs. Thank you Mr.Frankel, Jeff, and Kenny for keeping my family comfortable and safe! More

Was looking for a low mileage Jaguar XF not more than two years old and still under manufacturers warranty at the right price.. Looked on ebaymotors and Hunt Valley had a car which matched the specs I was lo years old and still under manufacturers warranty at the right price.. Looked on ebaymotors and Hunt Valley had a car which matched the specs I was looking for. I spoke with Pamela Keys and the car I had found did indeed match what I was looking for. We discuused the details and agreed on a price. Pamela was outstanding, made the entire transaction very easy and she personlly delivered the car on Monday. All of the paperwork was taken care of and the interest rate is great. The car lookslike brand new and handle superbly. Now I must hope for reliability and trouble free motoring, not always a Jaguar srong suit! Pamala told me to ontact her immediately if I had any problems and that Hunt Valley would be there for me. Great job Pamela - thanks! More

I love my new Land Rover. I drove over an hour to get here and it was worth it. John was very knowledgeable and answered all my questions. The Mangers were very nice and the process moved quick and profe here and it was worth it. John was very knowledgeable and answered all my questions. The Mangers were very nice and the process moved quick and professionally. Facility is nice and clean,including the bathrooms. I drove a pretty long way in traffic but the deal and service made it well worth it. More

I was very pleased with the service I received from Frankel recently from the Land Rover store. My Land Rover need an interior piece replaced but they didn't have in stock. Its was still in its new car Frankel recently from the Land Rover store. My Land Rover need an interior piece replaced but they didn't have in stock. Its was still in its new car warranty and they said they would order and call me when it came in. Jeff not only called me when my part came in but came and picked it up from my work,replaced the part and dropped it back off to me later that evening. I appreciate how he went out of his way to make in convenient for me. More

These guys are awesome.One of their competitors practically threw me out of their dealership citing it was too early to get me out of my lease into a new one. So i called Frankel, they brought me i practically threw me out of their dealership citing it was too early to get me out of my lease into a new one. So i called Frankel, they brought me in, although the deal was a bit challenging, they pulled it off thanks to the manager Brendan. All the staff was friendly.They have provided me with great service every time I take my car in for service. Make sure you go and see them for your new Jaguar. More

I started taking my Jag here for service about 4 years ago. I found the service department to be honest and fair. My car was always done on time and i never had any issues. The waiting area I must say is ago. I found the service department to be honest and fair. My car was always done on time and i never had any issues. The waiting area I must say is the nicest Ive ever seen. Because of the service department I decided to buy my new Land Rover from Frankel. Kenny was nothing but professional and answered my many questions. We negotiated a fair price and I decided to go ahead with the purchase. Brendan the sales manager was also helpful and polite. I highly recommend Frankel sales and service departments. More

The best buying experience Ive every had. May is an excellent no pressure salesperson that was more than willing to answer each and everyone of our questions. The service department is also top notch,n excellent no pressure salesperson that was more than willing to answer each and everyone of our questions. The service department is also top notch,nicest Ive ever been to. More

I had an appointment for service on Monday. No one ever called me. I called late in the evening and was told that they were just taking my car in to be looked at. This was very strange as it was close to called me. I called late in the evening and was told that they were just taking my car in to be looked at. This was very strange as it was close to their closing time. Tuesday, still no call. I called them late in the day and again was told that they were just now taking my car in to be looked at. Wednesday, still no call. The excuse this time was the mechanic was out sick. Thursday I had to again call them and the service representative had a lot of trouble figuring out who I was or what was being done to my car. They finally did some work on the car and I went in late on Friday to pick it up. They didn't have the car ready and I had to wait for quite a while before they could figure out what they were doing. I picked up my car but had to leave my other car on their lot and pick it up the following day. First thing Saturday morning Paul Darby calls me at work and wants me to get my other car out of the customer parking area. I guess I wasn't considered a customer. Amazingly rude staff, BAD service and the work they did, well, the car still has the same problem. They will never see me there ever again! More