Land Rover Hunt Valley - Service Center

Great Customer Service I have approximately 24 videos of the light issue I have been having with my car which has spanned over 18 months. I have had to take my car into the I have approximately 24 videos of the light issue I have been having with my car which has spanned over 18 months. I have had to take my car into the shop (in Annapolis) more than 10 times regarding this issue. They have, for years, thrown their hands up and said they couldn't find anything. I brought my car in for the light issue around Christmas for the first time to Hunt Valley. It is not much into January and less than a month later and I believe we have made more progress on the issue than over 18 months at Annapolis. LEON actually wanted to find the problem. Asked more questions and showed more interest and concern about the issue than all of the customer service reps, manager, and technician combined from Annapolis. Leon gave me his cell phone and personal email to see the videos and pictures and to call him upon the same issue. I did, not 72 hours after leaving your shop. He was attentive and made an immediate appoint ment for him' just to take a look'. He was able to capture some data which he, as well as I, believes puts us closer to finding out this issue. This issue has not only been extremely frustrating, caused me doubt in my so loved vehicle, but also used a tremendous amount of my time (probably over 20+ hours not to mention being without my car for days on end). I feel like Leon actually cared and was respectful of all mentioned above. Leon, certainly goes above and beyond -- and for you - that is priceless. For me that is a 10 in the customer service. Thank you! More

I was very pleased with the service I received from Frankel recently from the Land Rover store. My Land Rover need an interior piece replaced but they didn't have in stock. Its was still in its new car Frankel recently from the Land Rover store. My Land Rover need an interior piece replaced but they didn't have in stock. Its was still in its new car warranty and they said they would order and call me when it came in. Jeff not only called me when my part came in but came and picked it up from my work,replaced the part and dropped it back off to me later that evening. I appreciate how he went out of his way to make in convenient for me. More

I had an appointment for service on Monday. No one ever called me. I called late in the evening and was told that they were just taking my car in to be looked at. This was very strange as it was close to called me. I called late in the evening and was told that they were just taking my car in to be looked at. This was very strange as it was close to their closing time. Tuesday, still no call. I called them late in the day and again was told that they were just now taking my car in to be looked at. Wednesday, still no call. The excuse this time was the mechanic was out sick. Thursday I had to again call them and the service representative had a lot of trouble figuring out who I was or what was being done to my car. They finally did some work on the car and I went in late on Friday to pick it up. They didn't have the car ready and I had to wait for quite a while before they could figure out what they were doing. I picked up my car but had to leave my other car on their lot and pick it up the following day. First thing Saturday morning Paul Darby calls me at work and wants me to get my other car out of the customer parking area. I guess I wasn't considered a customer. Amazingly rude staff, BAD service and the work they did, well, the car still has the same problem. They will never see me there ever again! More

Have a Land Rover LR3 HSE - never got to service, they would only provide a loaner if I had bought the vehicle from them. Sales person was very rude. would only provide a loaner if I had bought the vehicle from them. Sales person was very rude. More