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Land Rover Hunt Valley - Service Center

Cockeysville, MD

4.6
116 Reviews

116 Reviews of Land Rover Hunt Valley - Service Center

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December 10, 2021

The cost of service at this dealership is outrageously high. After getting a quote for repair of an alternator for a Range Rover Supercharger I proceeded to get two more quotes from reputable repair shop More

by abailey931
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lori Connolly
September 24, 2021

Only concern is not being able to get a loaner when needed while car is kept for more than a day. This was a perk that was discussed when we purchased our vehicle. Vehicle status communication would be More

by Parknow64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Connolly
September 10, 2021

Brought my car in for service, Very attentive service writers. had my vehicle in and out as promised. Always great service here. Car was cleaned after work. More

by MK
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Monks
September 09, 2021

I cannot understand HOW this dealership has such sparkling reviews, unless they've paid for them or these reviews are fake. Since Mr. Frankel isn't there anymore, the only concern they have is to ta More

by tturner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service, General Manager, Service Manager, Sales Manager
September 02, 2021

The service team is always so helpful and work hard to communicate whether status of your car’s repair work. Everyone is so friendly and professional too! More

by KK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian, Bill
Sep 09, 2021 -

Land Rover Hunt Valley responded

Hi KK! Thank you for your kind words about our service team! We truly appreciate your feedback. Thank you for choosing Land Rover Hunt Valley.

September 01, 2021

Worst service ever the advisor communication was poor never answers the phone doesn’t return your messages. Got charged over 3000. And vehicle still isn’t fixed More

by Reddevil0625
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle
Sep 09, 2021 -

Land Rover Hunt Valley responded

Hello, we are truly sorry to read your feedback. We strive to provide a 5-star experience and we're sorry you felt as if that did not happen. If you'd like to speak with our service manager, Grant Monks, he can be reached at 410-666-6060. Thank you.

August 23, 2021

Perfect perfect dealer communication everything was done as it was too as I was told everything was done as a expected a fantastic job by all More

by Ucent5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle , grant, bill and paul and everybody was perfect, Lori Connolly
Sep 09, 2021 -

Land Rover Hunt Valley responded

Thank you so much for sharing your feedback! We are so pleased that you had such a fantastic experience servicing with us. Thanks for choosing Land Rover Hunt Valley!

August 19, 2021

Great customer service from Bill McCauley, Service Advisor, for free 4 year service on my F-Pace. Appreciated the loaner car, too. More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McCauley
Aug 20, 2021 -

Land Rover Hunt Valley responded

Hi Jeff, Thank you for sharing your great feedback about Bill! We're glad he made the service process so easy.

July 19, 2021

Clean, friendly, very professional. I actually feel like a valued customer, and special when I walk through the doors. It's an hour away from my house, but worth the trip, because I know the work will be t More

by Wskytwstd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Connolly
Jul 26, 2021 -

Land Rover Hunt Valley responded

Thank you for sharing your feedback! We are honored that you drive an hour for our service! We truly appreciate your review!

June 01, 2021

Friendly staff, punctuate and explain the proposed services. Kept me posted on the status of the service of the vehicle. Pick up was also seamless and easy. More

by Philip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill in maintenance
Jun 07, 2021 -

Land Rover Hunt Valley responded

Hi Philip, Thank you for your kind feedback about Bill. We're so glad he was able to offer you A+ service.

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