Land Rover Jaguar Van Nuys

I purchased a Lotus Emira from Galpin Lotus in June 2025, expecting the premium treatment that should come with a high end vehicle. Instead, I was falsely accused of identity fraud by their sales manager, Da expecting the premium treatment that should come with a high end vehicle. Instead, I was falsely accused of identity fraud by their sales manager, David Choi. based solely on a minor discrepancy in the phone number listed on my loan application and a missed call. I had clearly explained, both verbally and in writing, that due to my limited English, my husband handled the application process and used his contact information with full transparency. Rather than seeking clarification, Mr. David Choi addressed me in an aggressive, accusatory, and intimidating manner. His tone and behavior caused me significant emotional distress, and I was forced to cancel a $5,000 body kit order from the UK out of fear that my entire purchase might be undone. Although Lotus Financial later cleared me of any wrongdoing, Neither Mr. Choi nor Galpin Lotus has acknowledged or taken responsibility for the harm they caused, nor have they offered any form of compensation I escalated the issue through the appropriate channels and requested that the dealership take reasonable responsibility either through a gesture of goodwill or internal corrective action. My efforts were dismissed without resolution. I am sharing this so that others are aware of how seriously mishandled a situation can become, even when you're a fully qualified buyer with excellent credit and honest intent. I hope this review serves as a cautionary account, and that Galpin Lotus takes this as an opportunity to reflect, train their staff better, and treat future customers with the respect and professionalism they deserve. More

Pulled a hard credit inquiry on a POTENTIAL car purchase and then ghosted me. Luckily I'm a 800 scorer that the inquiry doesn't hurt. Got my car a week later elsewhere. and then ghosted me. Luckily I'm a 800 scorer that the inquiry doesn't hurt. Got my car a week later elsewhere. More

I would NOT recommend this service department to anyone. Not sure what has happened to this place but Robert in service is an unreliable, unethical and the ultimate company man. Scheduled a service and reit Not sure what has happened to this place but Robert in service is an unreliable, unethical and the ultimate company man. Scheduled a service and reiterated multiple times I need a loaner, I get there at 9am, he looks over my needs and after realizing there isn’t money to be made, he tells me he doesn’t have a loaner car anymore. Made an ordeal over a loaner that I needed to get to work and pick up kids while they did warranty work on my car. This isn’t a Kia dealership, I expect a courtesy loaner while my $120,000 car gets worked on. Vic the service manager is really just a figure head, he doesn’t even have the decency to return a phone call. They used to be a good place but since Covid, it’s become a nightmare to deal with. More

These people have had my vehicle in service for over 100 days. They do not answer their phone. They do not answer their email. Their service department is nonexistent. I am in active litigation against thes days. They do not answer their phone. They do not answer their email. Their service department is nonexistent. I am in active litigation against these clowns for stealing my property. Do not buy a Jaguar unless you wish to suffer greatly. More

I just spent seven or eight minutes walking through your entire dealership at three times no one spoke to me I guess as a black man I don't have the complexion for the connection then I went and sat my car entire dealership at three times no one spoke to me I guess as a black man I don't have the complexion for the connection then I went and sat my car a minute or two went back inside and again no one offered any assistance More

This is my second lease with the team at Galpin lead by Eric Felder. Eric's consistent professionalism, courtesy, and service is a major reason why I keep returning. They make me feel valued and my busines Eric Felder. Eric's consistent professionalism, courtesy, and service is a major reason why I keep returning. They make me feel valued and my business apreciated. He walked me through every step and made sure I had total clarity throughout the process. More

GREAT SERVICE The guys there were so nice even to the English guy in Finance sorry I cannot remember his name Harry did a lot of negotiating for us with our grands The guys there were so nice even to the English guy in Finance sorry I cannot remember his name Harry did a lot of negotiating for us with our grandson and Arnold carried out all the aftermath with us amazing thank you all so much the Egans More

EXCELLENT CUSTOMER SERVICE AT GALPIN JAGUAR 6/7/2019 Eric Felder of Glapin is a pleasure to work with!!! I highly recommend him, and this is why ..... I had an excellent experience dealing wi 6/7/2019 Eric Felder of Glapin is a pleasure to work with!!! I highly recommend him, and this is why ..... I had an excellent experience dealing with Galpin Jaguar because of Eric and his professionalism and competitiveness in getting me the best price on my New Jaguar F Pace lease. Most importantly, his professionalism and customer sevice is unmatched. Thank you again, Eric, for a stress free vehicle leasing process and a price that couldn't be beat .I will be referring many friends and family your way for your honest and competitive business practice. And of course, I love my New F Pace! More

"Nothing But The Best" I am very gratuful for the attention and follow up I recieved from my Preferred agent Mr. Eric Felder! Mr. Felder has a way of making you feel like y I am very gratuful for the attention and follow up I recieved from my Preferred agent Mr. Eric Felder! Mr. Felder has a way of making you feel like your the only cilent even though we know eveyone who steps in the door gravitates to him. He's professional and makes sure he offers the best for each client and not a stock serivce offering, and he does it with a sincere smile!!! If your looking to buy or lease, I highly recommend that you see for your self the talent and first class service rendered by Mr. Felder. P.S He recently placed my Daughter and Son in thier new vehicles! More