Land Rover Jaguar Van Nuys

Bought a 2002 xType JAguar from Galpin The worst car buying experience of my life. It should have been bought back by Galpin immedisteky under the lemon law. The transmission went out at 12 The worst car buying experience of my life. It should have been bought back by Galpin immedisteky under the lemon law. The transmission went out at 12000 miles. The gasoline tanks went out at 16000 miles. The blower motor went out at 27,000 miles. The first compressor went out at 34,000 miles. Now the compressor is going out at 54,000 miles. This is the worst piece of crap I have ever bought from any dealer. I tried to get a hold of Mr. Bachman today and neither he or his assistant picks up the phone. I will try again on Monday. They want to charge me $2000 for another compressor. Highway robbery! My name is Neal Merems. Should have just leased this peace of garbage. I will NEVER buy another car from Galpin Motors until this is made right. I will try Mr. Bachman again on Monday. If it fails I will tell everyone I know never to buy a car from Galpin Motors, EVER! It is the law of sales! More

The Best of the Best Galpin Jaguar is simply amazing! Their "culture" is based on customer satisfaction and I can attest that I'm beyond satisfied with the top tier servic Galpin Jaguar is simply amazing! Their "culture" is based on customer satisfaction and I can attest that I'm beyond satisfied with the top tier service that I received from the time that I walked in the door and special ordered my car to the time that my new Jag XE R-Sport was delivered. BTW, I'm a repeat customer thanks in no small part to VIP sales rep Eric Felder who is the most amazing auto sales person that I have ever dealt with -- and there have been many. I heartily recommend Galpin and suggest that you use Eric too! More

leased a 2018 Volovo this is the one and only car dealership that you need to go for all your car or truck purchase they are simply the best and truhly the largest dealer this is the one and only car dealership that you need to go for all your car or truck purchase they are simply the best and truhly the largest dealer in USA i leased a 2018 Volvo last week and deal was very sweet ,financing the beat and sales and service experience was absolutely nice ,warm and VIP treatments salesman Todd Kessler was very nice ,kmowelagble and very helpful with showing the car explaining all the futures ,packages and options i was very satisfied with the deal and sales team happy with my new car so go there and they make your dream comes true More

thank you ivan merino I just went in a few weeks ago with my lease that was ending soon. I've had the pleasure of working with Ivan Merino for the past 6 years. He has help I just went in a few weeks ago with my lease that was ending soon. I've had the pleasure of working with Ivan Merino for the past 6 years. He has helped me lease 3 cars already and the process was so easy. Thank you ivan for everything and all your knowledge. I highly recommend him. More

terrible customer service It sucks that I have to give this place one star, because it's only due to one terrible encounter with one person. I got a letter in the mail about It sucks that I have to give this place one star, because it's only due to one terrible encounter with one person. I got a letter in the mail about my Jag having a recall. So I call the number to make an appointment to take it in. The guy on the phone was very nice! We set it up for the following Monday. It's now Monday and I get there on time for my appointment. The girl there gets a service advisor and he tells me I'm not on the list for appointments. Mistakes happen I get it, but now this guy Brian is making it seem like it's my fault. As in I just showed up to Jag without an appointment and am lying about it... why the xxxx would I do that? He also tells me there are no parts ordered and I'd have to leave it there over night. Even though the guy on the phone made sure a part was ordered for me. There was no apology or any type of pleasant demeanor from Brian at all. Just attitude and arrogance. I don't get mad when mistakes are made cause we are all human. But to make it my fault with no apology whatsoever for the inconvenience is ridiculous!! Needless to say, I will NEVER do business at this location again for anything. Which sucks because other people I met there were nice. But customer service to me is everything. Once you ruin that, I'm done. Someone needs to train Brian on how to be nice again. More

Excellent! I decided to visit Galpin Jaguar after 20 years of Porsche ownership. The thing that was as impressive as the car itself (F-Type R) was both the immed I decided to visit Galpin Jaguar after 20 years of Porsche ownership. The thing that was as impressive as the car itself (F-Type R) was both the immediate hospitality I experienced from everyone on the staff (I was stopped often to be asked if I need help) and the outstanding service and knowledge base displayed by the sales team I ended up working with, Willie and Matthew. Professional, smart and right to the point. Excellent experience. Converted me to Jag! More

Gary is awesome! Our sales consultant Gary Kessler is absolutely fabulous. He is the reason we're repeat customers. Gary makes the whole process of purchasing a car so Our sales consultant Gary Kessler is absolutely fabulous. He is the reason we're repeat customers. Gary makes the whole process of purchasing a car so easy from start to finish. He's knowledge and expertise is what makes him stand out at the dealership. If you need to purchase a premier car at Galpin Gary is the person to as for. More

Amazing service I had a wonderful and memorable experience working with both Oliver Baggaley and Willie Darwich, they make a great team and know the product well. I had a wonderful and memorable experience working with both Oliver Baggaley and Willie Darwich, they make a great team and know the product well. Thank you More

Smooth & Easy I recently purchased a new 2016 Jaguar XJL from Galpin Jaguar. It was my second Jag purchase from Galpin and it couldn't have been smoother. Sales A I recently purchased a new 2016 Jaguar XJL from Galpin Jaguar. It was my second Jag purchase from Galpin and it couldn't have been smoother. Sales Advisor Eric Felder was top notch and guided me through the entire process flawlessly from selection through delivery. I got a fantastic deal and paperwork was about as easy as it could be. I love the car and Eric has been fantastic checking in with me to see how everything is going. He went above and beyond to the point of dropping some paperwork off at my home!!! Thank you Eric and Galpin for another great experience! More

Eric Felder We recently purchased a Jaguar w/Eric Felder, in all my years of purchasing cars, this was the easiest transition for our trade to our new. I spoke w/ We recently purchased a Jaguar w/Eric Felder, in all my years of purchasing cars, this was the easiest transition for our trade to our new. I spoke w/Eric, set an appointment, bought a car. Eric's customer service, knowledge and patience was pure excellence and I'm not easy to please, but he pushed past all my reservations and I'm a happy customer, I'm honored to be a part of the Galpin family! More