Land Rover Lynnwood

The dealership remodel looks really good. The receptionist at the entry is helpful and will offer to get you a coffee or water. My salesperson, Aurelio, was extremely knowledgeable about the veh receptionist at the entry is helpful and will offer to get you a coffee or water. My salesperson, Aurelio, was extremely knowledgeable about the vehicles. He pointed out features in the car during my test drive and how everything worked. The actual sales experience was not unpleasant. It was quick, I got a good price, and they even delivered the car to me at home. I highly recommend Jaguar Land Rover Seattle. More

Poor Customer Service - No respect for your time My annual service was rescheduled because my customer service agent had a personal conflict, which was inconvenient but not a big deal. However, the s My annual service was rescheduled because my customer service agent had a personal conflict, which was inconvenient but not a big deal. However, the service we received once we brought the car in was pretty bad. We waited at least 20 minutes to be helped because the agent was busy with other customers, and from what I could tell, there was only one agent handling customer intake (though there were plenty of other employees around). Once we spoke with the agent, all seemed good as we got our loaner and left. After this point we did not receive any communication from our agent. We called around 4pm to see if the car was ready and the rep on the phone couldn't give us an update and told me that she couldn't promise that my agent would call me back with a status update (xxx?). At this point we just drove to the dealership to see when we could get the car back. Again, after a lengthy wait for our agent, someone else (who was very friendly and competent) offered to look up our status. This is when we learned that our car had not been serviced because the tech had called in sick. This was frustrating on multiple levels; we had been hanging around the area all day (watching a moving, getting lunch, shopping) since it was an hour drive home, but had we known we wouldn't get the car back that day, we would have made other choices. Now we had to keep the loaner over the weekend, again not a big deal, but inconvenient. On Monday we didn't receive any status updates until they called at 4:30 to tell us the car was ready for pickup. At that point it was too late to navigate rush hour traffic in order to pick up the car before they closed, so I had to go the next day. In order to make that work with my schedule, I had to arrive around 7:30 am and turn around and drive back to Seattle for a 10am meeting (a nightmare in rush hour traffic). Again, I was not greeted by our agent- she was there, but seemed to be wandering around talking to other staff members. After chatting with the cashier (who was very friendly), it took almost a half hour for them to pull my car around so I could leave, which ultimately made me late for my meeting. Overall the service from our agent was terrible, and it seemed like there wasn't enough staff doing customer intake, though there were plenty of employee onsite. Apparently there's no communication between the service techs and the intake agents since they didn't even know my car was not being serviced as scheduled. And they showed no courtesy for my time which had impacts on my life beyond the simple car service. We won't be back. More

Michael was great to work with. Disappointed that simple servicing took 7 hours, Auto Stop/Start issue not fixed, had to request included air filters! servicing took 7 hours, Auto Stop/Start issue not fixed, had to request included air filters! More

The dealership was clean and friendly even in construction. Alex was very helpful even when their was some confusion on my arrival. Taylor handled the deal with professionalism and was very help construction. Alex was very helpful even when their was some confusion on my arrival. Taylor handled the deal with professionalism and was very helpful when I needed studded tires for the drive to Alaska. More

What a pleasant and dignified experience I had working with the kind and honorable sales staff at Land Rover Seattle. I am most pleased with the vehicle leased and the sales process from start to finish. with the kind and honorable sales staff at Land Rover Seattle. I am most pleased with the vehicle leased and the sales process from start to finish. All individuals went the extra mile to help me lease the vehicle I wanted. More

This was our third time purchasing with Jaguar Land Rover Seattle. Alex Lake made the buying experience fast and actually fun. Keep up the good work!!! Seattle. Alex Lake made the buying experience fast and actually fun. Keep up the good work!!! More

Very helpful. Friendly. Made sure I was happy with the car. Finalized all details well. Followed up. Would recommend them to other buyers of landrovers car. Finalized all details well. Followed up. Would recommend them to other buyers of landrovers More

Sean was really awesome to work with! He covered all of my needs and made it fun to purchase my dream car. Thanks again Sean!! my needs and made it fun to purchase my dream car. Thanks again Sean!! More

First Year Annual Service First off, I will always have my car serviced here due to my service advisor Shineé La Fleur. She always goes the extra mile; even fixing the driver First off, I will always have my car serviced here due to my service advisor Shineé La Fleur. She always goes the extra mile; even fixing the driver seat pocket for me herself! The reason for 4 stars, not 5 stars is the actual service time and more. I made my appointment 3 weeks in advanced and was confirmed that I'd have a loaner. I was advised that morning that there were none available. They would be happy to shuttle or Uber me to where I needed go. This is not the same in my book. I had to go to the local mall vs running the errands I needed to run. Secondly, I was told in advance that this appointment would take 2-3 hours. It took close to 5. I had a 17 year old blind dog locked in my bathroom for his own safety and NEEDED to get home. Had I had a loaner, I could have run home and that would not have been an issue. Lastly, my car was returned to me with the time being set to military time. While not a big deal as my husband reset it for me, it made feel like there was a lack of detail.... More

We Travel 300 Miles to Deal with This Dealership! This is our second time purchasing with Jaguar Land Rover Seattle and it will not be our last. Our salesman was Tim Kilkenny both times and highly re This is our second time purchasing with Jaguar Land Rover Seattle and it will not be our last. Our salesman was Tim Kilkenny both times and highly recommend him. Alex and Taylor were also wonderful to work with. We make the trip from Spokane to purchase with Tim and will continue to do so! Friendly, knowledgeable staff all the way around! More