Land Rover Lynnwood

Very pleased with our experience Loved working with Tim, he was very thorough and informative and best of all didn’t waste our time. Mel got us through finance very quickly and we wer Loved working with Tim, he was very thorough and informative and best of all didn’t waste our time. Mel got us through finance very quickly and we were on our way. One of the best car buying experiences ever! More

Scheduling fail and attention to basic details The scheduling experience was awful. I used the online portal to request a date 2 weeks in advance of my mandatory service. I placed the date on my ca The scheduling experience was awful. I used the online portal to request a date 2 weeks in advance of my mandatory service. I placed the date on my calendar and expected a phone call. I did not receive a phone call to schedule service. Two days prior to my service date I called in to ensure I was expected to arrive. Instead of being able to my answer my question immediately, I was placed on hold for the service department; no one picked up the phone. On my second call in, the staff was unable to work with their computer system to search for my request in the portal, and requested to call me back (very inconvenient, as this was a simple question.). I was also told that the servicing scheduler had left the company, and there hasn’t been a backfill hired to take his or her place. So the requests in the portal queue were sitting unaddressed. They did not have a reason why my request was missed and why I had not received a phone call, even though my request had been in queue for a couple of weeks. In fact, the person on the phone told me that a request through the portal was simply that, a ‘request’ and not a guarantee. I felt like they were placing the fault at my feet instead of taking responsibility in that they failed to make a phone call to schedule my service. Instead of apologizing for the process gap, the attitude was “oh well, we don’t have staff to cover this work” (really...not my problem, if you offer a service via a portal, I expect it to work). I work very long hours (enough to drive a new F-Type) and do not have this kind of time to schedule a service appointment. Once onsite, the service appointment went smoothly, and I was able to chat with my sales person who I have purchased from twice in the past. When my car was returned to me it had been vacuumed, however it had NOT even been washed, NOR the windows cleaned. I felt like it was a very uninspired experience, and my car was returned dirty. More

Routine Maintenance We brought the car in for an oil change and a routine software upgrade that was recommended (required?). The estimate was 3-4 hours so we came back a We brought the car in for an oil change and a routine software upgrade that was recommended (required?). The estimate was 3-4 hours so we came back and ended up waiting for the rest of the day due to a problem with the software. At 4:30 on a Friday they said they would need to keep the car over the weekend and could pick it up at the end of the day on Monday since they could not work on it on Saturday. The only good news is they rented us a car as a replacement, which definitely helped but meant scheduling time off for another trip up north to swap cars. After waiting most of the day on Monday and trying to keep my calendar open I reached out and was told it still was not ready due to the software being stubborn. Frustrating that I had to contact them for an update. On Thursday afternoon I was notified that they could not resolve the problem and we could come get the car and they would reschedule an appointment. I could not make it up there on short notice and we were scheduled to be out of town for the weekend on Friday morning so I picked the car up on Monday. That was a six weeks ago and I have not been contacted to reschedule an appointment. Nice that we had a rental but everything else has been disappointing and far less than what we have experienced at other premium car dealerships. More

Service Went in for service that included the regular maintenance and to have air suspension recalibrated. When the vehicle was dropped off I explained to the Went in for service that included the regular maintenance and to have air suspension recalibrated. When the vehicle was dropped off I explained to the rep. That there was no rush with my vehicle and that I had no problem picking up next day. I dropped off the vehicle at 1pm. The next day around 2pm I had not heard from the service department so I reached out. I was told the vehicle was just getting finished and would be ready for pick up shortly. About 40 minutes later I arrived to pick up the vehicle and was told it would be a little longer. An additional 40 minutes later I was ready to leave. Normally this would not be issue but this is now the third time this had occurred. I’m told the vehicle is ready then i arrive to be told it will be ready shortly. More

Service department is awful and non responsive The sales department is amazing and goes above and beyond. It's too bad the service department lacks communication skills and doesn't even know how to The sales department is amazing and goes above and beyond. It's too bad the service department lacks communication skills and doesn't even know how to return phone calls. I had my car in for service and nothing on my list was (except for an oil change) completed. After receiving my car back it's way worse than it was when I brought it in. More

A waste of my time We bought 3 cars from this dealership. It used to be great, but lately it's been horrible. I brought in my Land rover LR2 for a major service. When I We bought 3 cars from this dealership. It used to be great, but lately it's been horrible. I brought in my Land rover LR2 for a major service. When I brought it in I was not having any issues with coolant leakage. I called and let them know what was going on after that service and was told to bring it back in so they can fix that. Mind you each time I brought it in I was being charged! It took me more than 3 tries and still no one knew why my coolant light kept coming on, and then to be told they would like to dig deeper by going under the engine because they cannot determine if there's a leakage at all and it would cost me close to $3000 and still that was not going to guarantee me that the problem will be fixed was very disheartening. I had to walk away and am a very unhappy customer. So NO I will not recommend you ever considering you are supposed to be selling luxury vehicles!! More

Car purchase This is the second Jaguar we have bought here. Sean has the patience of a saint and we highly recommend working with him and the team at Jaguar Land This is the second Jaguar we have bought here. Sean has the patience of a saint and we highly recommend working with him and the team at Jaguar Land Rover Seattle. Great experience as always. More

Terrible Customer Service I bought a 2016 LR4 from this dealer. I’m honestly not sure where to start and in hindsight I should have trusted my judgment and walked away. The p I bought a 2016 LR4 from this dealer. I’m honestly not sure where to start and in hindsight I should have trusted my judgment and walked away. The process started out great. Sebastian, my sales person was awesome. Super easy to work with and very responsive. As we’re signing the paperwork with finance, I felt like I was being bullied into paying for additional warranties and coverage. The finance person was trying to get me to pay an additional $15k in fees. When I would question anything, he would talk down to me and tell me that I would regret not getting the coverage, asking me if I understand how expensive it is to fix a Land Rover. The dealer manager had to step in to resolve the situation. Part of our agreement was they would replace a runner board that had a small ding. I had to call repeatedly to get this to happen. I was scheduled once. When I got there, they told me they don’t give loaners and instead UBER you to work and back. They then were rude when they realized I had to go to Redmond and back talking about how far that is and how ‘they’ll do it this time’. They kept my car all day before telling me the part was wrong and they’d have to reorder. I then had to call 3 times before they finally told me the part was in. Again I drop the car and need to UBER. After promising my car will be done by the end of day, I start calling around 4 for a status to find out my car isn’t done. I then had to travel out of my way to pick up a rental car for the evening. Finally my car was ready in the morning. I picked up my car. No apology, nothing. I was handed back a dirty car and sent along my way. I bought this car in late July. It took over 4 months for this part to be replaced. Luckily I have another dealer nearby I can go to for service in the future. If Seattle were my only option, I would honestly sell this car. More

Disappointed I’ve bought multiple vehicles from this dealership and this is really the first time I was disappointed to the point I answered a survey. I understan I’ve bought multiple vehicles from this dealership and this is really the first time I was disappointed to the point I answered a survey. I understand it’s still under going construction but the customer service was very disappointing and very run of the mill. When you purchase this type of vehicle you come to expect exceptional service and it just wasn’t there. More

A Good Experience Took a Range Rover in to have the battery and hood struts replaced and to have the dealer perform a multi-point inspection. Making the appointment Took a Range Rover in to have the battery and hood struts replaced and to have the dealer perform a multi-point inspection. Making the appointment was easy; I was able to get in at a convenient time. The staff was extremely courteous and congenial. The repair took a reasonable amount of time. My only criticism is that when I started the vehicle upon completion, the MFD complained about low pressure in one of the tires. When I called this to the attention of the service advisor, she immediately took the car back to the shop and adjusted the pressures to spec. While this was certainly nice, the service technician should not have released the car without correcting this problem. More