Land Rover Lynnwood

Service friendly and professional. Tom gave options and professional advice. He listened to what my concerns were, documented, in communication with the staff in addition to researching Tom gave options and professional advice. He listened to what my concerns were, documented, in communication with the staff in addition to researching the service. More

Amazing Service I went in annual service and wheel rim repair, and had to have a loaner vehicle overnight since I live 1.5 hours away. The service was simply amazing I went in annual service and wheel rim repair, and had to have a loaner vehicle overnight since I live 1.5 hours away. The service was simply amazing even though the site is being remodeled. More

Excellent Brent was very knowledgeable about the difference in vehicles and helped in deciding which vehicle best suited my needs and addressed my concerns. I w Brent was very knowledgeable about the difference in vehicles and helped in deciding which vehicle best suited my needs and addressed my concerns. I would definitely refer friends and family to Brent. Mel was very clear and answered every question I had regarding my purchase. I was very impressed with his attention-to-detail when it came to the purchase. I will definitely be going back for my next new vehicle purchase. More

New Land Rover Discovery Sean provided options that I was interested in and others to consider. My wife and I end up purchasing a vehicle very close to what we had in mind. Sean provided options that I was interested in and others to consider. My wife and I end up purchasing a vehicle very close to what we had in mind. More

Have never had a bad experience. I've been using JLR Seattle to service my Range Rover over the years, and I have had nothing but a great experience every time. Their service advisor I've been using JLR Seattle to service my Range Rover over the years, and I have had nothing but a great experience every time. Their service advisors have always made me feel like they care about me, personally, not just rushing me through the process for a quick buck. Great explanations, very courteous, and not pushing services that I don't need, even when it's clear that I'm trusting their judgment. I have worked with Shinee Lafleur several times now, and she's a gem of an employee. She even offered to stay late after closing as I fought rush hour traffic to come pick up my car! I also want to give a shout out to General Manager Dmitri Mordekhov, who is totally a class act! More

Complete lack of courtesy The service department had my car for 8 days, during which time they refused the courtesy of any regular communication. After 8 days, they actually lo The service department had my car for 8 days, during which time they refused the courtesy of any regular communication. After 8 days, they actually looked at my car and quickly determined that my headlights were not functioning because they had both burned out simultaneously. To my knowledge, there was no further service. During this time I was driving a rental car which I was ultimately charged for. In my almost 6 year relationship with the dealership, there has never once been a loaner available to me regardless of how far in advance I’ve scheduled service. I have been forced to call my salesman repeatedly as the service department is incapable of even the most basic communication or resolution of any kind. The lack of courtesy or regard for their customer is as far from professional as possible. My experience was almost unbelievably bad. More

Horrible Experience Send in my Evoque to repair the turbo issue, they knew it would take more than a week to fix it, but when I asked for a loaner, they refused and said Send in my Evoque to repair the turbo issue, they knew it would take more than a week to fix it, but when I asked for a loaner, they refused and said they don’t have any to spare. Some other customers would get a loaner but not me. Told me the car would be fixed in about 2-3 days, then when I called back to check after 5 days, they told me the parts just arrived yesterday. Had a horrible experience and would not recommend them for service on your vehicle. More

10,000 mile service Nothing to complain about it but nothing exceptional. It’s was just 10,000 mile oil change service . My over all experience in this location kind of l Nothing to complain about it but nothing exceptional. It’s was just 10,000 mile oil change service . My over all experience in this location kind of lukewarm service of staff at least service department. My sales person I will Give 4 1/2 star More

Love Shinee Love this dealership, brought my car on without an appointment and SHINee insured my car was finished and cleaned hassle free. Sales department is alw Love this dealership, brought my car on without an appointment and SHINee insured my car was finished and cleaned hassle free. Sales department is always great to work with! More

AMAZING! Always fantastic service and staff. Happy to have my vehicle back and it's running better than ever. They kept clear communication about the status Always fantastic service and staff. Happy to have my vehicle back and it's running better than ever. They kept clear communication about the status of my car. More