Land Rover Lynnwood

Replace to repair the leaking window washer system Tom was great and arranged the quick turnaround for my brand new FPace Jaguar to have it's window washer system replaced in 3 days! And Sean was also Tom was great and arranged the quick turnaround for my brand new FPace Jaguar to have it's window washer system replaced in 3 days! And Sean was also helpful in calling me back prior to the service to be sure I was able to get it scheduled. More

LR4 Service My LR4 was in the shop for a week due to a water leak. The repair was covered because this was the second time we've had this issue. Tom my service co My LR4 was in the shop for a week due to a water leak. The repair was covered because this was the second time we've had this issue. Tom my service coordinator recommended we change the battery which I did. The only issue I have with Land Rover of Seattle is that I was without a car for 4 days and I was not offered a service vehicle to drive. One of the reasons I continue to use the service and purchase my vehicles from Land Rover Seattle was that they provided great customer service when my vehicle was being serviced. Now that they have not to continue to offer this service I will be hesitant to continue to purchase my vehicles from them. More

Car sat for a whole week First I would like to say that our service advisor Tom was very friendly and kept a good communication. The reason for the 3 stars instead of 5 is tha First I would like to say that our service advisor Tom was very friendly and kept a good communication. The reason for the 3 stars instead of 5 is that my car sat for a whole week without being touched. I had an appointment for a specific day and that was not honored. I was told that one of the service technicians got injured, which I understand, but a whole week without being touched is kind of long. Also, I had to rent a vehicle as I have children and need to get them to school and activities etc. I had to pay for 9 days in a rental which is not exactly cheap. I was under the understanding that when your vehicle is in for warranty service, a loaner car (or equivalent) should be given. Also the reason for the 3 stars is my vehicle seats squeak and I mentioned this and they didn’t do anything to make them stop. It seems like they rushed my car because it took them so long to even look at it. It’s kind of embarrassing to have a luxury vehicle that both driver and passenger seat squeak. It’s very easy to verify the noise. The seats even squeak when my ten year old child sits in them. I will have to make another appointment to bring the car in all the way from Redmond which is kind of inconvenient. Oh well. I’ll make sure a loaner is guaranteed next time before booking the appointment. Again, my complaint is not with Tom my service advisor, he was very nice and friendly...i More

Great experience Sebastia, Austin and Mel were very professional and helpful. Great experience. They even kept the dealership open for several extra hours to accommoda Sebastia, Austin and Mel were very professional and helpful. Great experience. They even kept the dealership open for several extra hours to accommodate our schedule. More

Is there a better word than AWESOME!!!! There is no way to describe how hard Mr. Kilkenny worked to help me get that Shelby GT350. He just got it done and never quit trying. The whole team There is no way to describe how hard Mr. Kilkenny worked to help me get that Shelby GT350. He just got it done and never quit trying. The whole team was super professional and extremely competent. If you want a new car in their line up this is the place to go. If you want a used car in their inventory then this s the place to go hands down. More

Great Experience Great experience taking our LR in for regular maintenance. Even though the service area was under construction everything went very smoothly. Can't Great experience taking our LR in for regular maintenance. Even though the service area was under construction everything went very smoothly. Can't say enough about how awesome Shenee was-she made the process easy and was great about communicating. More

Not happy overall - initially booker time online - received a call later that the time wasn’t available. - randomly chatted with someone on the website and they could - initially booker time online - received a call later that the time wasn’t available. - randomly chatted with someone on the website and they could not simply give me the cost of the standard oil charge for my car, they wanted my information and wouldn’t provide cost. - I call prior to ask the cost of the service... “service isn’t in” And despite me telling the individual that I would not come in If I didn’t know the cost, she said no one else at the dealership has the cost. - This aggregation isn’t expected in luxury service. Things should be simple and easy - these simple tasks drive people to look for alternatives immediately, but I did not want to drive farther to another dealership. - I come in at my appointment time and have to wait 10 minutes before the one and only service person came back to their desk. - I’m used to being able to wait in a comfortable space while my car is serviced, but your dealership was under renovation. Of course I am happy to see that you are improving your space, but I when I’m sharing ahead of time that I’m waiting for the vehicle, you should share that you can’t offer the service that is expected in a luxury environment. - overall, these factors will lead me to choose another dealership in the future. - very disappointed Cody Nielsen Codynielsen90@gmail.com More

Sean was rude I inquired over the internet about a mustang and he harassed me sending me several emails and was not willing to negotiate with the price he final sto I inquired over the internet about a mustang and he harassed me sending me several emails and was not willing to negotiate with the price he final stopped when i became rude and told him i was going else where to purchase my car cash. He was the worst .... More

Great Car - Lack of Communication Notified the dealership that I would be flying to Seattle from Michigan to pick up the car and then drive it home. Asked the dealership to please have Notified the dealership that I would be flying to Seattle from Michigan to pick up the car and then drive it home. Asked the dealership to please have the car ready when I got there as I had a long journey ahead and had to be back in Michigan in 3 days. Got to the dealership at the stated time and then had to wait about an hour for the Finance Manager to come in and try and sell me add-on's that I had already made clear on previous phone calls that I was not interested in. I realize that's his job, so I listened and politely declined. He didn't push, which is one of the reasons I'm giving 2 stars. Then he proceeded to tell me that all they could provide was a 3 day temporary license (that day being day 1) and it was only valid for the state of Washington! How do you drive from Seattle to Michigan in 2 days and not drive out of Washington State???? Their recommendation was to "fly under the radar". When I finally got in the car to leave, the navigation wasn't working. They had updated the InControl Touch Pro system, however hadn't checked to make sure the navigation wasn't compromised. The dealership had to download the software to a USB stick and then upload it into the car. This took about an hour and a half (and I'm being generous here). All in all, what should have been completed in an hour (or on-line like at most dealerships) took roughly 4 1/2 hours. After we got back, we called the company that handles their out of state licensing for them and we were told that they hadn't received anything from the dealership yet. That was a week later. And the dealership was fully aware that we couldn't drive the car since they only provided 3 day temporary plates. Complete disregard for the customer after the sale is completed. My feeling is that this dealership has a complete lack of understanding of what is required for selling cars out of state. I've purchased many cars from all over the U.S. and this is the first time I've ever gone through this much hassle. Normally it is a very straightforward and easy process. The car itself is wonderful. The dealership is not. If you don't live in Washington State and you can find a comparable car anywhere else, I would strongly suggest doing so. If I had been treated as I was at a Chevy dealership (and this is no disrespect to Chevy, I've owned several over the years), I wouldn't be this upset. But Jaguar is supposed to be a cut above and beyond Chevy and as such, their dealerships should reflect that. I know my Jaguar dealership in Michigan would never treat their customers as the one in Seattle did. More

Great customer service - even for annoying issue. JLR installed an update because I was having issues with my Bluetooth. At first we didn't think the install solved all if the problems; but it seemed JLR installed an update because I was having issues with my Bluetooth. At first we didn't think the install solved all if the problems; but it seemed to continue to update overnight when I got my rig home. So far, my Bluetooth seems to be working great! Yay! More