Land Rover Lynnwood

Horrible experience in all aspects. Will not take either of our jaguars back to this dealership. We have bought 5 vehicles between the Lynnwood & Bellevue dealership and will not buy aga Will not take either of our jaguars back to this dealership. We have bought 5 vehicles between the Lynnwood & Bellevue dealership and will not buy again. Everything has gone downhill especially at the Lynnwood location. More

Warranty repair was done on my used 2016 Jag F Type I purchased a used Jag (beautiful car) online. I flew to San Diego to check it out, bought it and drove back to Mukilteo. I discovered a coolant leak I purchased a used Jag (beautiful car) online. I flew to San Diego to check it out, bought it and drove back to Mukilteo. I discovered a coolant leak and I was concerned that the warranty of 5 years 60K miles might not cover it because I bought it used out of state. There was no problem. Sally took my VIN and had it repaired and there was NO charge. Five stars from me!!! More

Poor Check and Service Don't do all the recommended services that dealer ask. You don't need to do anything, but what you think you really need. I only did the oil change Don't do all the recommended services that dealer ask. You don't need to do anything, but what you think you really need. I only did the oil change and it cost almost $200. And next day, I found the low coolant sign on my car. They don't even top the basic fluid of the car, which should be complimentary service. More

Don't buy a Land Rover, especially from this dealership My experience since buying a care here is truly the worst I've had as a consumer in my life. I understand that mistakes happen. I don't expect any com My experience since buying a care here is truly the worst I've had as a consumer in my life. I understand that mistakes happen. I don't expect any company to be perfect. But when mistakes happen, I do expect the company to make it right. Especially when purchasing a "luxury" car. This dealership sold us a Lemon and they have been an absolute nightmare to work with. In the ~6 months we've owned this vehicle, it has had 2 major problems, one of them being a major safety issue, and has spent more than 6 weeks with the service department where they have put nearly 500 miles on the car to test it. The incompetence shown by the dealership during service is almost unbelievable, but what's far more disturbing is that corporate also seems to leverage dishonesty and misdirection to avoid declaring a vehicle a lemon, even if state law clearly defines a car a such. After 3 months of waiting for corporate to make it right and continuously missing their promised response timelines, we were told they they could not offer us anything. We are now in contact with an attorney and plan to take legal action against Land Rover. This dealership in particular and Land Rover as a whole fall short of the expectation they set for their customers at every turn. Both in the quality of goods, and the competency of customer service. To be such a highly esteemed brand and to fail so atrociously is absolutely astonishing to me. I will never purchase a Land Rover or Jaguar car again and I will forever urge other to stay away. Not just to avoid frustration, but also for their personal safety. This review can't even begin to scratch the surface of our experience with Land Rover, but for the sake of brevity, I hope this is enough to steer you towards another manufacturer. More

Good service, attentive personnel. Undergoing remodeling, I am sure it will be nice when finished, good job at keeping it clean, maybe because of this my car was not ready until the fol Undergoing remodeling, I am sure it will be nice when finished, good job at keeping it clean, maybe because of this my car was not ready until the following day. More

Sally will take care of you! We purchased our Land Rover from a dealership in our area other than Jaguar Land Rover Seattle. However, after several service comparative experiences We purchased our Land Rover from a dealership in our area other than Jaguar Land Rover Seattle. However, after several service comparative experiences, we now ONLY trust Jaguar Land Rover Seattle to service our vehicle. More

Wasted time I am unhappy because the primary purpose of the appointment was to change headlight. I had appointment at 9:00 I had arrived early but I waited wel I am unhappy because the primary purpose of the appointment was to change headlight. I had appointment at 9:00 I had arrived early but I waited well past 9:00 to be attended to. I was shuttled to the local mall and I had to call to insist that I be shuttled back to the service department at around 12:00. I was told then that the bulb would arrive at 1:00. I insisted I had other things to do and I wanted to be shuttled back and I was. When I arrived back, the bulb had been magically found and installed. Also had a estimated for further work to be done. At this point, all I wanted was to have my car and go home. I did not want to schedule future work on the car. More

Service The service advisor was very accommodative of my schedule (arranged Uber to drop me off at home and picking me up when the car was done). The issue i The service advisor was very accommodative of my schedule (arranged Uber to drop me off at home and picking me up when the car was done). The issue is fixed. Overall great experience. More

Great People to Deal with We have purchased from this dealership before and are still very pleased with the service we get from all employees we have dealt with. Sean actually We have purchased from this dealership before and are still very pleased with the service we get from all employees we have dealt with. Sean actually sold us our other Discovery 5 years ago and he was just as helpful and patient as before. We felt very comfortable with the whole situation and were pleased that Sean took the time to go through the various dials and buttons, especially the ones we didn't have before. It was a very exciting experience. Taylor was also very helpful and thorough. She explained all of the various forms we had to sign so that we understood each. More

Sally Kuhlman Sally is one of the best customer service person I've ever encountered. She knows her business inside and out. She is also a pleasure to work with. Sally is one of the best customer service person I've ever encountered. She knows her business inside and out. She is also a pleasure to work with. More