Land Rover Lynnwood

Experience We decided to buy our first brand new vehicle and ended up a ways from our actual home but are happy with the purchase. Really not much negotiation b We decided to buy our first brand new vehicle and ended up a ways from our actual home but are happy with the purchase. Really not much negotiation but they were respectful and showed options. The office was under construction but accessible and responsive. We did a wire transfer and folks kept in the know. They are knowledgeable and informative about features and options. They met us halfway when vehicle came in which was nice and saved a long drive. I would have rated higher if not for sales guy being non responsive to an issue since we paid for for a protective package that they offered and sold us to add a clear bra to vehicle. The next morning it is peeling off the bumper. Initial sales guy answered almost instantly and said they would get back to us after speaking to the contractor. they were supposed to arrange to fix this. Now I have texted and called and got no response. We paid for this and the day after it is peeling. As far as we are concerned they are responsible and now avoiding. More

Follow Through is Important I was thoroughly disappointed in my experience with the Lynnwood location. I would expect a luxury center for luxury cars to be a little more accommod I was thoroughly disappointed in my experience with the Lynnwood location. I would expect a luxury center for luxury cars to be a little more accommodating. They kept my vehicle for 3 weeks because they said that they couldn't find the root cause for the short. Then they had to order the part. Then the technician guy that was on hand was sick and apparently no one else can work on it but him. They wanted to charge me $2500 for new breaks, $1500 for new tires and another $500 to fix the sensor on the right front wheel. In addition, even though this was only a 2017 car - the J on the Jaguar began to loosen and eventually fell off. I asked if they could orger the part and they said yes but never ordered it. Now I have taken my JAG to Tacoma and they seem to be a lot quicker and more communicative re-the progress on vehicle. Unfortunately, I have to wait until th 14th because that's the soonest that they could get me in AND provide me with a loaner. Jag has left a horrible taste in my mouth and for the money I spent on a luxury. xxxxty, xxxxty, xxxxty. More

Follow up on tire problem I recently purchased a used Lexus RX with all wheel drive from Jaguar Land Rover and when it went in for a complimentary oil change we were told there I recently purchased a used Lexus RX with all wheel drive from Jaguar Land Rover and when it went in for a complimentary oil change we were told there was a problem tire with a damaged side wall and it should be replaced, we got an estimate for a new tire from the service department. I wrote a review to that effect and was immediately contacted by the Salesman that sold me the car saying he wanted to make it right they had originally missed the tire damage. On further examination I found out one tire had already been replaced, and the tread differential between the other tires and a new tire was greater than recommended for an all wheel drive car. We ended up putting all new tires on the car, I paid for two and Jaguar Land Rover paid for two. Although I really didn't want to have to buy tires for the car I had just purchased, it was an up-grade to new tires. Tim, my salesman, was professional and friendly throughout, and took care of it for me. More

Our salesman, Mo Tamjid, made this a great experience. We had a great experience buying our car. The people we worked with were professional, kind and friendly. I would recommend Land Rover Seattle to a We had a great experience buying our car. The people we worked with were professional, kind and friendly. I would recommend Land Rover Seattle to anyone. They were terrific. Especially Mo Tamjid, our salesman. He was exceptional!!! More

Great service! Sean and the team had excellent customer service! Everyone was friendly and helpful! I would highly recommend going to this dealership for your next v Sean and the team had excellent customer service! Everyone was friendly and helpful! I would highly recommend going to this dealership for your next vehicle purchase! More

It was a pleasure working with them.. The sales agent was friendly, honest, and I will recommended him for future references. It was quick . He gives the best approach for the costumer The sales agent was friendly, honest, and I will recommended him for future references. It was quick . He gives the best approach for the costumer. More

Awesome and speedy service Service was quick, advisor was professional. Sales manager came by and said hello. Other dealership sales people forget about you after they made the Service was quick, advisor was professional. Sales manager came by and said hello. Other dealership sales people forget about you after they made the sales. Not here, nice personnel touch. More

Putting the "Care" in Customer Sally fit me in immediately for a headlight replacement. I only had 30 minutes to spare before an appointment an hour away. Thank you Land Rover of Se Sally fit me in immediately for a headlight replacement. I only had 30 minutes to spare before an appointment an hour away. Thank you Land Rover of Seattle. More

Fabulous Service This was our first warranty service on our XJL. We found the staff to be very friendly and courteous. I was quite impressed with the timeliness of th This was our first warranty service on our XJL. We found the staff to be very friendly and courteous. I was quite impressed with the timeliness of the service and explanation of what would be done and the recommendations for the next scheduled work. Tom Doncaster More

2 hour wait on a couch with no water, coffee, or Wifi You sell and service luxury brand vehicles and offer zero amenities. I understand that the dealership is under construction and perhaps you are attemp You sell and service luxury brand vehicles and offer zero amenities. I understand that the dealership is under construction and perhaps you are attempting to make things better, but my experience was horrible. I waited 2 hours in the service department office sitting on a crappy couch. No TV, WiFi, refreshments... nothing! The neighborhood Jiffi Lube has more to offer. At least you have kind service managers, but they have nothing to work with. You couldn’t create a temporary waiting area during construction? It took 2 hours to program a key fob for my Range Rover which I had an appointment for a month. Needless to say I’m not impressed. More