Land Rover Lynnwood

EXTREMELY DISRESPECTFUL AND HORRENDOUS EXPERIENCE! Upsetting, horrifying, austere, crummy, shoddy, uncomfortable, shocking, and unpleasant. These words accurately describes our car buying experience wi Upsetting, horrifying, austere, crummy, shoddy, uncomfortable, shocking, and unpleasant. These words accurately describes our car buying experience with this dealership. Sales manager of the dealership named Dario Grafer made this all happened. He was acting unbelievably ignorant and extremely rude to my family for no reasons. Here is what happened. We are an active-duty military family who lives in Tacoma and on 09/08/18, we visited this dealership for this pre-owned mini cooper that my wife found online that she liked. During the negotiation process, we asked our salesperson to please ask her management team that how much they paid for this vehicle so we can better understand about their asking price. Few minutes later, this man with mad face came back with our salesperson and started his speech by saying "I pay 1 dollar for trade!". He said this to us with very angry manner, so we were very shocked. And he pointed his finger at me and asking, "you know how much they pay to make your jacket? You don’t know? So I’m not going to tell you how much we paid for this car!” We didn’t quite understand why he is being so rude to us so we asked him to get us another sales manager. Then he says “I’m the only one who can sell you this vehicle! There is no other person!” At this point I asked him to leave us and he says "This is my dealership, you leave". So I asked my wife to leave with me. When we walked out, my wife started crying because she felt harassed and insulted. She really liked the vehicle so she was also very upset that she lost her chance to buy the car. Happy wife, happy life, I went back in and had a chance to talk with another sales manager. He apologized to me and took over from there. We ended up buying the vehicle but left this Jaguar Land Rover Dealership Seattle with horrendous experience. Until we leave, the sales manager, Dario Grafer didn't apologize to us at all. We never got treated by someone this disrespectful way in our life. Only thing that we can think of why he treated us this way is that maybe because we were there for pre-owned vehicle and we are Asian-Americans. We felt racism from him. More

Very low key.. I love it! Honestly, I am still surprised on how easy this car purchases was. Jay knew his stuff and was so easy to work with. I wasn't pressured to buy anything Honestly, I am still surprised on how easy this car purchases was. Jay knew his stuff and was so easy to work with. I wasn't pressured to buy anything I didn't want and negotiations were a breeze. Jay, thank you very much, and in the future when we are in need of another car, we will be calling you first. More

Thanks Jay! Jay made our car purchase extremely easy. He was knowledgable, kind, and patient while we figured out what vehicle worked best for our family. When w Jay made our car purchase extremely easy. He was knowledgable, kind, and patient while we figured out what vehicle worked best for our family. When we stopped by on Jay's day off, Brent helped us, and it was seamless. I would definitely recommend Jay and this dealership!! More

Extremely thoughtful service. All the employees at Jaguar expressed interest in my satisfaction. Sally and the woman who handled my loaner car were extremely caring and thorough. All the employees at Jaguar expressed interest in my satisfaction. Sally and the woman who handled my loaner car were extremely caring and thorough. The shop did a great job in fixing all my little scratches as well as the major items. This is the best service experience I've ever had. Mercedes could learn from this Jaguar dealership! More

Great experience with Sean Professional experience with Sean. Very simple buying process. Extremely knowledgeable about the vehicles and made the delivery enjoyable. When discus Professional experience with Sean. Very simple buying process. Extremely knowledgeable about the vehicles and made the delivery enjoyable. When discussing the payment options his experience caught a large lease pricing difference between 2 different options. I would recommend him and Land Rover Seattle. More

Check up on new car I was sent a card asking to come in and have fluids checked, recall check and update of systems. It also mentioned that I would receive a car wash an I was sent a card asking to come in and have fluids checked, recall check and update of systems. It also mentioned that I would receive a car wash and vacuuming. I was told when I made the appointment it would take about half an hour. Upon my arrival I was told that the appointment should have been rescheduled, yet they could probably fit me in and it would take all day. Prior to that I had only received a text confirming my appointment. I am not aware of anyone trying to contact me to reschedule the appointment. An Uber was set up with no issue. Sally followed up and made sure that there was an Uber to pick me up later in the day. Upon walking into the service department, I waited for about 5 minutes before someone came to help me. Getting into my car it was obvious that they had cleaned the drivers side floor mat, yet that is all that was done with the interior of the car. The outside maybe was washed, however there were dirt marks on the out side of the front and back windshield. I did have the car washed about 5 days before, however I don't remember the dirt marks being there before. Sally was great, however I felt the overall service was only ok. More

Great work service department especially Sally Working with Sally what's terrific she always kept me updated on what was going on with my parts that were being ordered and when my vehicle was going Working with Sally what's terrific she always kept me updated on what was going on with my parts that were being ordered and when my vehicle was going to be done also went the extra mile to find me a loaner car which was much needed since my car was down for over a week she's a great employee to have. More

6-month inspection Great experience. We received a friendly welcome when we arrived, and staff were able to answer all our questions about f-pace features we had not m Great experience. We received a friendly welcome when we arrived, and staff were able to answer all our questions about f-pace features we had not mastered. More

Super friendly, no pressure and a great experience. I worked with Derrick Harris and he was fantastic. Absolute straight shooter, excellent sense of humor, and well versed. Most fun buying a car ever! I worked with Derrick Harris and he was fantastic. Absolute straight shooter, excellent sense of humor, and well versed. Most fun buying a car ever! More

Pleasant Experiance We met with Jay Harris Sr and had the most wonderful time test driving the Range River Sport. Jay as very knowledgeable about the vehicle and took tim We met with Jay Harris Sr and had the most wonderful time test driving the Range River Sport. Jay as very knowledgeable about the vehicle and took time to explain all of the features. Jay was not high pressure and listened to what we were looking for. We Very please with the way we were treated and will go back again. More