Land Rover Lynnwood

Great service and dealership! Have bought and leased both Jags and Land Rovers from this dealership plus serviced them there for almost a decade. Always great service and willingne Have bought and leased both Jags and Land Rovers from this dealership plus serviced them there for almost a decade. Always great service and willingness to solve problems fairly. Requested a Velar service vehicle so I could give it a test drive and they came through. Worked with Shinee for the first time this last week and she was great. Got me in quick for a 2nd follow up appointment when my headlight went out unexpectedly. Dmitri Mordekhov the company GM is the best in the industry in my opinion. He has always come through for me when I've had any issues. More

Servicing overheat Dealt with Eric Mahan, Service Specialist. Had overheat during rush hour traffic in Seattle. I called Eric once able to get off freeway (no place to Dealt with Eric Mahan, Service Specialist. Had overheat during rush hour traffic in Seattle. I called Eric once able to get off freeway (no place to pull over). Eric guided me through procedures for getting car in to the dealership. Car towed in after service was closed. Was given specific instructions where to put car and drop off keys. Eric called in the morning to confirm that they had the car and would start troubleshooting procedures to determine if there was damage to the engine. He called back later in the day with good news--no engine damage. Faulty thermostat was the problem with a melted housing. Parts were ordered and in relatively short order car was fixed. Vehicle is a 2008 Jaguar XJ8. More

Best service Very friendly customers rep, no waiting time, quick drop off and ride provided under 10 minutes. Thank you to maintanant crews for washing my car. Th Very friendly customers rep, no waiting time, quick drop off and ride provided under 10 minutes. Thank you to maintanant crews for washing my car. Thank you, More

Easy, no pressure buying experience! I worked with Jay Harries on my Velar purchase. Jay was very good to work with, and very flexible and respectful of my time and schedule, which inclu I worked with Jay Harries on my Velar purchase. Jay was very good to work with, and very flexible and respectful of my time and schedule, which included 3 visits to the dealership to complete my purchase. Jay was flexible and fair with pricing and negotiations, and had a good grasp of the car features and upgrades across all models I was interested in purchasing. Overall, working with Jay, and the rest of the Land Rover Lynnwood team was very enjoyable. More

Great service! We had a great experience with this dealership. Jay Harris provided us with best care possible and the best deal in the best of our interest. He is hi We had a great experience with this dealership. Jay Harris provided us with best care possible and the best deal in the best of our interest. He is highly knowledgeable and experienced. I am so pleased and happy that we got to work with him and I hope to work with him in future. I highly recommend him. More

A pleasant automobile buying experience. To begin I would rate 4 1/2 stars simply because I always want to leave room for improvement. Since 4 1/2 is not possible I prefer to upgrade to 5 sta To begin I would rate 4 1/2 stars simply because I always want to leave room for improvement. Since 4 1/2 is not possible I prefer to upgrade to 5 stars. This car buying experience was as good as I would ever imagine it to be. Mr. Derrick Harris assisted in the process and was cordial and friendly. Pricing was very fair. No pressure from anyone. More

No Alternatives I had to take my 2012 LR4 in to correct a problem and I knew there would be a problem and it needed to be fixed. The problem went well beyond what I I had to take my 2012 LR4 in to correct a problem and I knew there would be a problem and it needed to be fixed. The problem went well beyond what I expected. Let me first say that I have bought Land Rovers from Land Rover of Seattle since 1996 and always from Sean Hennessey - Kent (and he is great). Sean even connected with me to catch up when I came back to pick up the car. My first problem with the service area is there is no acknowledgement of customer loyalty. My second issue is the service team is always selling something. My 3rd challenge is I asked for a certain contact number be used and it wasn't used. Finally, and this is the biggest issue, there are never alternatives offered for how to fix a problem. Sally was extremely nice and pleasant, but when spending $5,000 I would like options, choices, and alternatives. More

Customer Service A+ Shinee LaFleur is fantastic. Professional, great customer service with information regarding the car status and explanation of all details regarding r Shinee LaFleur is fantastic. Professional, great customer service with information regarding the car status and explanation of all details regarding repairs and service. Your car is in good hands here at Lynnwood Jaguar Land Rover Seattle. Thanks Shinee! Paris Piersson More

Service Not the best experience for my first (and likely last visit to this dealership). What should have been a relatively simple key programming developed i Not the best experience for my first (and likely last visit to this dealership). What should have been a relatively simple key programming developed into a much more drawn out experience. Some staff was friendly enough, which is the only reason I gave 3 stars. More

Poor customer service The service person I worked with interrupted me several times as I tried to explain the issues I was having with my car. I had ordered a half-height d The service person I worked with interrupted me several times as I tried to explain the issues I was having with my car. I had ordered a half-height dog barrier and they installed a full height one. I cannot recommend this dealership for service. More