Land Rover Naperville

Excellent Dealer with Excellent Service We worked with Chris Peterson to buy our 2014 Evoque. We came in near the close of business and he stayed for as long as we needed to feel comfortabl We worked with Chris Peterson to buy our 2014 Evoque. We came in near the close of business and he stayed for as long as we needed to feel comfortable with the purchase. The entire process was very professional and efficient. We would highly recommend this dealer (and the vehicle) to everyone. Thanks for everything, gentlemen. More

Land Rover Purchase I recently purchased a Land Rover LR 2 from Jaguar Land Rover of Naperville and the service was excellent. Kevin was incredibly efficient with the pap I recently purchased a Land Rover LR 2 from Jaguar Land Rover of Naperville and the service was excellent. Kevin was incredibly efficient with the paperwork and super informative regarding all the features pertaining to my purchase. I highly recommend Jaguar Land Rover of Naperville. GC More

Problems since first service visit I brought my Evoque in for ita first 10,000 mile service. I also requested to have mud flaps installed on the car. When I brought in the car the ser I brought my Evoque in for ita first 10,000 mile service. I also requested to have mud flaps installed on the car. When I brought in the car the service adviser knew what I was there for. I waited for the car, and the servie advisor came in and said everything was done. I asked what the amount owed for the part was, and he admitted that he messed up and the flaps were not installed. He advised they would order them and get them in 2-3 days and they would call me and pick up the car and install them. 3 days later, I received a call that they were in, when I asked the scheduler about picking up the car, she said they couldn't do it for a few weeks. I advised I would call back. Then a few days later the service reminder came on. I called and spoke with Christy the Service Manager and advised the situation. She apologized and scheduled a pick up to have the flaps and service light done. On the day of the supposed pick up an hour passed after the arranged time. I called and spoke with the scheduler, and she said nothing was in the system. I asked to speak with Christy, and was advised she was at lunch. Since then I have not heard from anyone from the service department. I advise to bring your car somewhere else, as they are untrustworthy and in my opinion incompetent. More

First of all, Chris Peterson was incredibly knowledgeable, professional and gave me one heck of a deal. My favorite part of the process was I didn't sit for hours waiting for the paperwork to knowledgeable, professional and gave me one heck of a deal. My favorite part of the process was I didn't sit for hours waiting for the paperwork to be finished. I picked my car and was out within an hour. I've never experienced that at any other dealership.. Highly recommend! More

I have been wanting to make this purchase since the car first came out. I love the way Mr. Miller explained the car and its features to me. He arranged for me to take it as a loaner while my Jaguar was b first came out. I love the way Mr. Miller explained the car and its features to me. He arranged for me to take it as a loaner while my Jaguar was being repaired. He followed up with me about my driving experience. Steve is not a pushy salesman. His manner is very friendly, but within boundaries. Knowing that this model did not offer all of the features I wanted and that I was not ready to purchase, he told me to let him know when I was ready. On subsequent visits to the dealership, Steve recognized and greeted me. We were able to joke and he would again state to let him know when I was ready. I appreciated the fact that he did not pressure me to make a purchase. I would give him a 10 as a salesman. More

My first visit and found the service to be excellent. Matt greeted me warmly & was back to me quickly about the service needed for my vehicle. Pleasant waiting room and quick service, the servicing was q Matt greeted me warmly & was back to me quickly about the service needed for my vehicle. Pleasant waiting room and quick service, the servicing was quickly completed, car washed and I was back to my office in no time. Highly recommend! More

I went to start my car and it was dead. The Service I went to start my car and it was dead. The Service Dept. was very busy but Tony took time to speak to the tow truck driver four different times t I went to start my car and it was dead. The Service Dept. was very busy but Tony took time to speak to the tow truck driver four different times to help him get my car out of the garage and over to the dealership. The tow truck driver apparently didn't know what to do. They had it ready for me by the next day. I have never had anything but exceptional service from Patrick Jaguar. More

Brenda Stewart was wonderful, she was very Professional, and went above and beyond all my expectations. She went out of her way to make sure I received Quality Service. I would buy another car from her, and and went above and beyond all my expectations. She went out of her way to make sure I received Quality Service. I would buy another car from her, and if anyone I know is looking for a car, I'll refer them to her. In fact I gave her Business Card to a lady on staff at the hotel I stayed at. Jack made sure I had a good hotel to stay at, Thanks Jack ! Alex, you have a Great sales staff that go Above and Beyond. Thanks to All of you. And Have a Very Merry Christmas Remember Jesus is the Reason for the Season!!! Thanks again, Jerry Uber More

Spectacular customer service and follow up. I appreciate their attentiveness and their follow through. I ordered the car and waited for delivery and the delivere earlier than promised. their attentiveness and their follow through. I ordered the car and waited for delivery and the delivere earlier than promised. More

This is quite possibly the worst experience I have ever had at any dealership, regardless of the brand. On the way home from a 60 mile round trip, I heard a knocking sound from the engine. Once I arrived a had at any dealership, regardless of the brand. On the way home from a 60 mile round trip, I heard a knocking sound from the engine. Once I arrived at home, I decided to have my vehicle, a 2007 Jaguar X-Type towed to this dealership with the hope of preventing any further damage. I called the dealership and made an appointment for 9:30am the next day. I called the dealership first thing in the morning to confirm they had taken my car in and had everything they needed. My service advisor, Matt Herzog assured me they had everything they needed and told me they would call once they had the opportunity to diagnose the car. When 2:30pm in the afternoon came around and I still had not heard anything, I decided to stop by the dealership on my way home from my horse stables to try to get an update. Upon inquiring about my vehicle, I had noticed it had not moved from the parking space it was put in by the towing company the previous evening. Matt claimed he only had one “certified” Jaguar technician with a high level of experience on the X-type cars and was only comfortable letting him look at and diagnose the car. This technician was tied up on other things but he was still hoping to have the car looked at before the end of the day. Later that day I received a phone call from Matt stating “he ran out of daylight” and wasn't able to get to my car but would have it looked at first thing in the morning my this X-type expert technician. I had now lost an entire day. When 2:30 in the afternoon the next day (12/12/13) came around and I still had not heard a word about my vehicle, I again called Matt. Once again he explained they still did not have any answers and the “specialist” had once again been pulled away for other needs. At this time I explained my frustration with having a 9:30 am appointment on Wednesday and we had now been approaching two full days with no answers and no car. I told him I should have been informed the car wouldn't be looked at on my appointment time and if they were that busy, I could have taken the car to another dealership. Matt took a very condescending tone with me and said that wasn't the case and he would let me know something by that evening. About 5:30 pm that same evening, (12/12/13) I finally received the call from Matt to inform me “we were dealing with something major deep in the engine” but had no definitive answers. The “technician” basically turned the car on, heard the knock, turned it off and called it a “diagnosis”. No oil pressure test was performed, the oil was not drained to see if there was metal particulate, no compression test, nothing whatsoever. When I asked what next steps were, all I head was silence and an “I don’t know what to tell you”. When asked if it could be repaired, the reply was that it would cost $1300.00+ to tear down the motor for a full diagnosis at which time if the car was determined to be un-repairable, I would basically have a “$1300 bill and a car that was apart”. At no time did I get any answers, solutions or even so much as a suggestion as to what to do next. To add insult to injury, I was told there would be a $135.00 charge for the “diagnosis” which after “miscellaneous fees” and taxes came out to be $160.71. When including the towing charge, I have now spent $260.00+ and know nothing more than I did when the issue started and I have lost nearly 3 days. I had the car picked up from the Patrick dealership late Friday morning and taken to a very reputable import repair facility for a full diagnosis. To say I have been soured on Jaguar due to this experience is an understatement. As a business owner myself, I would never dream of treating a customer like this. I was never for a minute treated as anything more as a nuisance for hoping to have my 6 year old used car serviced by this dealership. Never once was I given any consideration as a possible future Jaguar buyer, new or used, even though my car was approaching 100,000 miles and I was seriously in the market. Perhaps it was because I looked a bit disheveled when I came into the dealership from my horse stables or maybe it was that this car had little perceived value in the eyes of this service department. Regardless of the reason, I can assure you it won’t happen again because I will never give Jaguar another opportunity to win or lose my business. More