Land Rover Naperville

“Robert did a great job making me comfortable, wasn't pushy, and demonstrated high level of patience as I took three separate test drives in a single day. Also was comfortable in pointing me in the dire pushy, and demonstrated high level of patience as I took three separate test drives in a single day. Also was comfortable in pointing me in the direction of another dealer to test drive a similar car to get a good comparison. Came in on day off to turn over car and assist in completing paperwork with business office. Am ready to pass on recommendation to other colleagues in our Chicago area offices.” More

Overall, a pleasant experience in buying a car. Robert was easy to work with and I felt no pressure during the entire process. Finance folks were great to work with as well. was easy to work with and I felt no pressure during the entire process. Finance folks were great to work with as well. More

I recently purchased a used LR3 and from the beginning the sales executive was very friendly, knowledgeable, and respectful. After purchasing the vehicle I found a few minor issues (wear and tear) that I the sales executive was very friendly, knowledgeable, and respectful. After purchasing the vehicle I found a few minor issues (wear and tear) that I had not noticed during my initial walk around. As I expected from a Land Rover dealer, the sales executive and service manager worked diligently to right the issues ensuring the vehicle ran as good as it looked. The only downside was during the repairs they overlooked one issue and now I have to take it back in. Overall I am satisfied with the staff and hope to continue a positive working relationship. More

Christphor Peterson went out of his way to call me even on weekends to help me with the purchase of my car from another state and get it shipped to me. I arrived perfect and was everything they told me it on weekends to help me with the purchase of my car from another state and get it shipped to me. I arrived perfect and was everything they told me it was, a beautiful car!! More

Admittedly, I can be a demanding customer :) Ben and Kristi of Patrick Land Rover of Naperville ALWAYS address my concerns and go above and beyond to make a trip to the dealer for service (which no one Kristi of Patrick Land Rover of Naperville ALWAYS address my concerns and go above and beyond to make a trip to the dealer for service (which no one likes) actually a pleasant experience. They always remember you by name and do a great job getting your vehicle looked at as soon as possible. The original reason for the visit was a synthetic oil change and a rear brake job for my 2009 Range Rover Sport. As usual, Ben met me in the garage bay and was ready to make a list of any additional issues/concerns that I had. One issue I did have was that the liftgate struts were sticking and the gate wasn't opening smoothly. Enough said...Ben promptly ordered new ones to replace them. Additionally, while inspecting my truck, Ben noticed that the small plastic lenses that house the lights that illuminate the rear license plate were missing. Ben added those to the list. When I went to the waiting room, a new LR4 was promptly pulled around front for me to use while my truck was being serviced. My vehicle was washed and waiting for me when it was promised. The only painful part was the price !....which really wasn't too bad especially when you stop and remember you're not driving a Kia....its a Land Rover !! :) Chris More

Love my new Jaguar XJ. Ernie was able to find me the color I wanted at a good price. Joe was very helpful with the financing. color I wanted at a good price. Joe was very helpful with the financing. More

My wheel bearing went out on Friday night. I called Saturday morning and they were able to get the car on the rack and fix it within a few hours. They ended up replacing the entire suspension control a Saturday morning and they were able to get the car on the rack and fix it within a few hours. They ended up replacing the entire suspension control arm and they performed an inspection of all systems to make sure nothing else needed repair. They contacted the warranty company and took care of all of the paperwork too. They even washed the car inside and out. Great Service! More

Robert was a true proffessional in every aspect. The deal was worked over several days due to the car I chose being at a sister dealer. Robert was pateint in working through some complex personal issues. He was worked over several days due to the car I chose being at a sister dealer. Robert was pateint in working through some complex personal issues. He provide his time and expertise to insure the deal could be made. Needless to say I was impressed by his customer service and I'm even more please with my new/used vehicle. In the future, I will seek our Robert to help me with any new purchases and I will defeintely refer freinds and family to him as well. More

Overall great experience and a great car. "LR2 Land Rover" Quality of car is excellent. Only thing I would have changed was that once the deal was done I had to wait awhile for all the paper work to ge Rover" Quality of car is excellent. Only thing I would have changed was that once the deal was done I had to wait awhile for all the paper work to get done. Robert has contacted me twice since purchase asking if everthing "ok". One key was missing and he has promished to over night ship it to me. No problems with the overall purchase. More

DANIEL IS THE WORSE SALESMAN OF THE YEAR AND HE SHOULD GET FIRED FOR HIS NONSERVICE. HE AN ANOTHER SALESMAN LITERALLY ARGUED RIGHT IN FRONT OF ME BECAUSE APPARENTLY THE OTHER SALESMAN (A AFRICAN AMERICAN GET FIRED FOR HIS NONSERVICE. HE AN ANOTHER SALESMAN LITERALLY ARGUED RIGHT IN FRONT OF ME BECAUSE APPARENTLY THE OTHER SALESMAN (A AFRICAN AMERICAN GUY) WANTED TO SELL THE CAR THAT I WAS ABOUT TO PURCHASE TO HIS CLIENT. THEY WERE VERY UNPROFESSIONAL. DANIEL DID NOT HELP ME WHEN I HAD PROBLEMS WITH THE CAR AFTER IT WAS PURCHASED. HE NEVER RETURNED CALLS OR EMAILS. HE LIED ABOUT THE CAR HAVING SATELLITE AND WHEN I ASKED ABOUT AN UPGRADE HE LIED AGAIN AND SAID HE WOULD CALL ME ABOUT IT BUT NEVER DID. WORSE EXPERIENCE OF MY LIFE. I WOULD NEVER GO BACK AND I KNOW A LOT OF PEOPLE CONSIDERING I PLAY PROFESSIONAL BASKETBALL AND I WILL NEVER REFER ANYONE TO THIS DEALERSHIP!! More