Land Rover New Rochelle - Service Center

I bought my 2013 Range Rover Sport for 66,000 dollars. On Friday July 26 I worked late and came out to my car and it was covered with bird droppings. It was too late to get the car washed and I figured I wou Friday July 26 I worked late and came out to my car and it was covered with bird droppings. It was too late to get the car washed and I figured I would get to it over the weekend. The weekend came and went and on Monday night, Mondays are my busiest day at work, I realized I never got the car washed. Mind you I often drive down and back to work in Manhattan in the dark, even during the summer months. That is why I can afford a Range Rover. Anyway, on Monday night I realized that the bird droppings actually ate right through the paint job in about 20 different spots. The paint job was apparently defective, if it couldn't hold up to four days of bird droppings, and I called the dealer immediately in a panic. I was transferred to Joe, the service manager, who immediately began to hem and haw about the fact the bird droppings are "outside influences". He said to bring the car in as soon as possible and he would look at it and call the area rep for Land Rover. He also said I could wash the car. I decided against that and brought the car over the next day. Again, the first thing Joe started to do was make me feel like some kind of criminal, questioning me in a very unprofessional and unpleasant way, and asked if I was sure it was bird droppings on my car. It looks like acid he said!! He was rude and obnoxious to say the least! He called me back the next day and said that the area Land Rover rep denied my claim and they were not going to do a thing for me and I should call my insurance company. This is preposterous to say the least. I called Land Rover USA in Mahwah, NJ and spoke with a senior supervisor and after a day or so of being polite and listening to my story he also denied my claim, by the way, this was after he asked how many Land Rovers were in our company fleet. Out of 300 cars nationwide only the President has one and myself, their number salesperson. I guess the question is, why did he ask me that? If we were a big player would they do something.....this was a very bad way to treat a customer who revered Land Rover and the Sport in particular.....I will probably get a choice in my next several cars and I can assure you it will not be a Land Rover. More

the service I have received from Land Rover of Larchmont is the best in the world . my service was done in a timely manner .I was provided with a loaner car .there was no wait time so I was able to drop of is the best in the world . my service was done in a timely manner .I was provided with a loaner car .there was no wait time so I was able to drop off my range and go by to work. More

Both Johann and Niles were extremely friendly and knowledgeable. They took me through all the potential issues (car was handling very poorly and the check engine light had been on for 2 years - was r knowledgeable. They took me through all the potential issues (car was handling very poorly and the check engine light had been on for 2 years - was reported as a "false read" and could not be easily fixed by another dealer, and prior to that the light had come on intermittently over a period of time and yet another dealer could not fix it). Suspension in front was rebuilt and new compressor fitted for entire suspension. In addition it was determined the pump in the fuel system that (in my words) circulates the gas throughout the system, was not working - "replacement of this likely would fix the check engine light issue". In fact the pump did not have to be replaced - they found the wiring was lose and simply had to secure it...................CHECK ENGINE LIGHT OFF!!!!!!!!!!!!!!!!!!!!!!!!!!! The car handles like new and I am a VERY happy and proud owner...................looking forward to another 100,000 miles and always to be serviced by this dealer. So glad they brought Jaguar to Larchmont. They have my highest recommendation - and if I buy, I buy from them as well (Peter Williamson is excellent). More

Courteous, professional service that generstes confidence . I brought my 2000 XK8 in to get the hydraulic system on its convertible top fixed (well-documented problem with aging Jags) and worked with Johann . I brought my 2000 XK8 in to get the hydraulic system on its convertible top fixed (well-documented problem with aging Jags) and worked with Johann Berry. The diagnostic and estimate were thorough, the cost closely tracked the estimate, the car was ready approximately when suggested - and beautifully cleaned. A pleasant (if expensive) experience that allows you to feel you are in safe hands. Johann is particularly pleasant to work with and communicates well More

Johann and the rest of the Service Department team are second to none. Johann took the time to explain the service process in our individual case. The service was done in the time expected. I am very sa second to none. Johann took the time to explain the service process in our individual case. The service was done in the time expected. I am very satisfied with the level of knowledge your team has. Johann is very professional on the phone as well. Great job!! More

Brought the car in to check the car out. I don't remember what it was but when I brought it in the guy said no problem we'll check it out. Ok no problem. We'll let you know if we find anything. I co remember what it was but when I brought it in the guy said no problem we'll check it out. Ok no problem. We'll let you know if we find anything. I come back they found nothing but then I get charged I think $125 or something around that area for a diagnostic test??? The guy never mentioned there would be a charge cuz if it was I would have never did it!! Communication is the key and I thought Land Rover would be different but its the same game with all dealers!! I'm going back to BMW there customer service is way near 5 stars!!! More

Land Rover of Larchmont has been with me for 104,000 miles on my LR3! The service department staff is friendly, knowledgeable, and will work with customers to provide competitive pricing. I look forwa miles on my LR3! The service department staff is friendly, knowledgeable, and will work with customers to provide competitive pricing. I look forward to the next 50,000 miles with LR of Larchmont - it's always a pleasure to visit this location. More

The service department handled my call and scheduled my appointment professionaly. They were aware of me when I arrived. They looked at the work, told me everything that they recommended, did exactly what appointment professionaly. They were aware of me when I arrived. They looked at the work, told me everything that they recommended, did exactly what I asked, did not pressure, and got me roadworthy as soon as they could. Of course I can't give 5 out of 5 for value. It's a dealership. More

Jaguar/Land Rover Larchmont has has essentially shut down their service area You can never get anyone on the phone and they never return phone calls when you leave a message. After a week of trying, and a their service area You can never get anyone on the phone and they never return phone calls when you leave a message. After a week of trying, and after having been a loyal customer for 5 years, I had to move on and find another dealer to service my LR3. When we bought a Land Rover they were great- the service area has just stopped working. More

Marty provided awesome service with great communication and was friendly ! Will return with any future issues . (Hopefully none for a long time ;) ) thank you Land Rover of Larchmont! and was friendly ! Will return with any future issues . (Hopefully none for a long time ;) ) thank you Land Rover of Larchmont! More