Land Rover North Austin
Austin, TX
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I can not express enough how happy my wife and I were with the overall experience with this purchase. This was our first time buying a car of this level and Thano knocked it out of the park. We felt li with the overall experience with this purchase. This was our first time buying a car of this level and Thano knocked it out of the park. We felt like we have known him for years just because of how much fun we had just talking about our family and friends. He was very knowledgeable about the cars we were interested in. He was able to ease my wife's anxiety with making a decision, which was something I was trying to do for months now lol. We are now proud to be a part of the Land Rover family and it is all because of Thano. As long as Thano is selling cars for Land Rover he will always have returning customers in regard to my wife and me. Thank you, thank you, thank you, Thano!! Take care and we will see you soon. More
I sold my Jaguar F-Type to Sewell and I worked with Thanos Drivas through this process. Thanos provided the best customer service. He was patient and explained the process completely, by the time I a Thanos Drivas through this process. Thanos provided the best customer service. He was patient and explained the process completely, by the time I arrived on the day of the sale, he had everything ready for me to sign. The process was smooth, and no unexpected issues. I was treated with respect and courtesy. I highly recommend this this dealership, and Thanos as your sales rep. You won't be disappointed. More
Made a deal to buy a Pre owned RR on the phone with kristen meredeth. We finalized a price and I agreed to the deal. Asked her if I could leave a deposit to secure the deal while she sent me the cred kristen meredeth. We finalized a price and I agreed to the deal. Asked her if I could leave a deposit to secure the deal while she sent me the credit app to finalize (I have perfect credit). She said not necessary. She Never sent app and the dealership sold the car to someone else. She never returned my call or text, just wasted my entire day. When I called the sales manager they put me in touch with Luke the GM. He had no excuse and admitted it was poorly handled. At least he was professional and did follow up. He said Kristen is one of their best. LOL! I thanked him for taking the call but told him if she’s the best I can’t imagine the worst! Then I saw the bad reports here and totally understand.. Total xxxx. DONT GO HERE. They don’t run the store like a high line dealership. Embarrassing for the brand (which I love) Land Rover should take away their franchise. They should become a buy here pay here lot so they can deal with xxxxxxxx like themselves !!! More
Thank you Mary Stephenson for the excellent service this morning! Sewell has a wonderful custom service reputation and it shows through your professionalism. Thank you. morning! Sewell has a wonderful custom service reputation and it shows through your professionalism. Thank you. More
Poor experience so far at this dealership. Called the local number for a service appointment at 7:30am. The rep, Teresa, said if I came in within the hour they would have a loaner ready for me. I arrived local number for a service appointment at 7:30am. The rep, Teresa, said if I came in within the hour they would have a loaner ready for me. I arrived at 8:25a and my car was checked in for service. After I sat down, Andre, the service advisor, told me that they don’t have any loaner cars available and it depends on if/when customers start to return them. I said that is not what Teresa told me. He said that Teresa is located in Dallas and can’t see the local store’s inventory. An hour later, I’m still waiting in this empty dealership with no loaner to get back to work. Andre has been polite enough, but due to the way Sewell has set his business up false promises are made by an employee who sits 4.5 hours away. If you come here for service, be prepared to spend several hours waiting for a “promised” loaner. After sitting here for two hours, a loaner car arrived and I am waiting for it to be cleaned. The service tech discovered the issues and Andre presented the cost. I asked for an adjustment to the price and they gave a reasonable price adjustment. Andre was courteous. I will update this post with quality once I receive my car back. More
What a great experience!! Justen was great and communicated throughout the process. Thank you for delivering excellent service. We absolutely love out new Range Rover HSE! communicated throughout the process. Thank you for delivering excellent service. We absolutely love out new Range Rover HSE! More
Excellent job by Dennis and Michael and especially Connor (product specialist) on excellent customer service. From the initial meeting all the way through to delivery of the vehicle - great service! (product specialist) on excellent customer service. From the initial meeting all the way through to delivery of the vehicle - great service! More
I was looking for a Mercedes GLE 450, found it online at Sewell. My husband and reached out to Justin Green, Sewell Austin. So glad we did. From start to finish he made the experience impeccable! Excellen Sewell. My husband and reached out to Justin Green, Sewell Austin. So glad we did. From start to finish he made the experience impeccable! Excellent salesman! Thank you Justin! - Audrey & Emmit, Maryland More
Great experience working with Justen at Sewell. I have been a Lexus owner for many years and now a proud part of the Land Rover family. Justen took great care in making sure I was fully informed before an been a Lexus owner for many years and now a proud part of the Land Rover family. Justen took great care in making sure I was fully informed before and after the deal was made. Highly suggest you ask for him if you are heading to Sewell in North Austin. More
