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Land Rover North Haven - Service Center

North Haven, CT

4.7
233 Reviews

233 Reviews of Land Rover North Haven - Service Center

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June 26, 2023

Great service! Bill Kokoszka is always very helpful and attentive. He responds quickly and always willing to help find a great car. More

by PATRICIARUSSOGARLAND
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Aiken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Kokoszka, John Apuzzo, Armad Hinton
Jun 27, 2023 -

Land Rover North Haven responded

Thank you, Patricia, for your kind words for Bill and for this wonderful review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Land Rover North Haven. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

June 24, 2023

Easy appointments. Quick service. Love the video inspection I was sent with mechanic speaking to me. Good updates and thorough inspection and test driving. Loved the lo More

by KL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Land Rover North Haven responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Land Rover North Haven. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

June 24, 2023

Very good experience, I love my car. Everyone was very helpful. Clean dealership. They had great snacks! More

by BWTGH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Armad Hinton, David Given
Jun 26, 2023 -

Land Rover North Haven responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

June 11, 2023

Did not have the part needed due to it being on backorder and had no idea when it would be available again. But took the opportunity to suggest other things that they could work on in excess of $6000 More

by TTHINCKLEY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Peck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Land Rover North Haven responded

Unfortunately parts availability continues to be an ongoing concern. I'm sorry we are not able to give you a more accurate arrival date for the part you need. In regards to the other work recommended, it would have been remiss of us not to mention such a severe coolant leak before you left with the vehicle. We picked up your vehicle for service, provided you with a complimentary loaner, and did not charge you for the diagnosis. There was no pressure to perform any other repairs, we just wanted to make sure you were aware. If you would like to discuss further please contact me at 203-508-7032. Sincerely, Kathi Infante Service Manager JLR North Haven

Jun 15, 2023 -

TTHINCKLEY responded

You had already responded to me on the 12th.

May 29, 2023

Outstanding staff in service. Service advisors are on top of it every time I bring our cars in. More

by JKronholm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Aiken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathleen Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Esposito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Land Rover North Haven responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 27, 2023

Makes servicing my vehicle easy. Polite and efficient staff. Thank you to all members of staff involved More

by MARTIN.MACKAY1956
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Land Rover North Haven responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Martin, and we are thrilled that you found your experience with us here at Land Rover North Haven to be a positive one. Please don't hesitate to reach out if you need anything else. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 20, 2023

Land Rover has always been very accommodating, professional, and quick with their help. I always feel welcomed and know my car is in great hands. There is never an issue. More

by Zeph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Land Rover North Haven responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 14, 2023

Great service team and technicians! Jim, Bill and Dave from sales and parts are true professionals! More

by JMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Aiken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kokoszka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Esposito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Land Rover North Haven responded

Thank you for choosing Land Rover North Haven. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 14, 2023

It is run as an insular “club” with no sense that the customer is truly valued More

by EFSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Aiken
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kathleen Infante
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Peck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Apuzzo, Armad Hinton
May 18, 2023 -

Land Rover North Haven responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

May 12, 2023

They made me feel very comfortable while I waited and took very good care of my car. More

by elizabethauwarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Aiken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Cerreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2023 -

Land Rover North Haven responded

Elizabeth, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Land Rover North Haven, we look forward to having you as a valued customer for many years to come! Kathi Infante Service Manager 203-508-7032 infantek@executiveag.com

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