Land Rover Orlando

The service department misdiagnosed the cause of a loud noise in my 2004 Range Rover as a $900 hub, which they had to special order. I went to a very highly-rated auto repair shop for a second opinion, th noise in my 2004 Range Rover as a $900 hub, which they had to special order. I went to a very highly-rated auto repair shop for a second opinion, they found the real cause of the noise and informed me that I didn't need the hub. When I went back to Land Rover Orlando to obtain a refund, they told me that it was their "policy" not to refund money for special order parts. The lack of empathy and understanding was unbelievable, everybody kept referring to their "policy." Since 1991, I have owned three Range Rovers, a Defender and a Discovery, all purchased from a Land Rover dealer in the northeast. I contacted the GM of my old dealership and he said he'd never stick a customer with an unneeded part, much less one that was mistakenly ordered based on an incorrect diagnosis of the underlying problem. Policies are set by dealerships. This dealership decided to stick me with the part rather than carry a slow-moving part in its inventory. I will never go back to Land Rover Orlando. More

Great experience, as a first-time Land Rover customer, with LR Orlando dealership. Having leased BMW X5's for over 10 years from the reputable Fields BMW Winter Park dealership, I knew nothing about Rang with LR Orlando dealership. Having leased BMW X5's for over 10 years from the reputable Fields BMW Winter Park dealership, I knew nothing about Range Rovers or this LR dealership (also owned by Fields Auto Group). Sales associate Erik was a pleasure to deal with... knowledgeable, efficient and highly-experienced. Erik's assistant, Robert is a class-act too, in taking delivery of the RR Sport and follow-through after taking delivery. Erik also worked hard in helping me find the right features/color combo and model. It took me about two weeks to decide, and Erik was patient every step of the way. The sales manager, Veronica was a pleasure to deal with too. She worked hard in creating an excellent lease rate with the best bank for me, while smoothly facilitating my getting out of the BMW lease into the RR lease. Since taking delivery of this RR Sport, LR Orlando has exceeded my expectations, from sales, to service and parts... exceptional service. I'm glad I made the big switch from BMW to LR, and highly recommend Erik at Orlando Land Rover. More

Excellent service and New Car Buying Experience. It was worth the trip from Tampa. The two local dealers in Tampa area did not get my business because of the way Erik handled my emails. Thank you. worth the trip from Tampa. The two local dealers in Tampa area did not get my business because of the way Erik handled my emails. Thank you. More

We received great service and were able to get a vehicle at a fair price without the typical high pressure sales you feel at most dealerships. at a fair price without the typical high pressure sales you feel at most dealerships. More

The good people at Land Rover Orlando really gave me the rockstar treatment. They had useful insight and courteous professionalism. I would recommend this dealer to any of my friends. rockstar treatment. They had useful insight and courteous professionalism. I would recommend this dealer to any of my friends. More

Mr Yates was very patient and very helpful. Always had an answer for my questions he worked with me on my financing and on the price of the car I love the dealership and the people that work there Veronica t answer for my questions he worked with me on my financing and on the price of the car I love the dealership and the people that work there Veronica the in finance was amazing and I have no words to describe the way Matt took care of us in our car buying experience. We love our new RANGE ROVER. More

I must say the folks at Land Rover Orlando are a pleasure to work with, and take pride in their work and making sure the customer leaves happy. I cant say enough about the service department, or the staff i to work with, and take pride in their work and making sure the customer leaves happy. I cant say enough about the service department, or the staff in general, and would recommend this location to anyone. More

Land Rover Orlando is always friendly and accomodating each and every time I bring my LR3 in for service. Tom in Service and Michael in Sales have been very helpful since Day 1. When I am ready for anoth each and every time I bring my LR3 in for service. Tom in Service and Michael in Sales have been very helpful since Day 1. When I am ready for another vehicle, I will definitely be going to Land Rover Orlando to purchase it. More

My 10th LandRover with Rusty Olsen, General Manager & Tom Horton, Sales & Service. Rusty has set the customer service bar where it needs to be! Tom Horton delivers on time and done right. Tom has filled Tom Horton, Sales & Service. Rusty has set the customer service bar where it needs to be! Tom Horton delivers on time and done right. Tom has filled the customer service void in Service making LandRover, Orlando a wonderful car experience... More

Since my first purchase with LR Orlando in about 2006-2007, immediate, informative and timely service has been always given (details about the vehicle i am considering, and other possible options a 2006-2007, immediate, informative and timely service has been always given (details about the vehicle i am considering, and other possible options available, including excursions and concierge) and someone is always waiting to help you. When using the service dept, without fail exceptional service has been my take away experience each time.(eg: pick up service, car rentals) (Incidentally, grading customer service is a part of my business) Every option to make my time away from my vehicle has been offered to ease anxiety seperation. The friendliness is an added plus! Renee Bailey Windermere, FL 34786 More