Land Rover Orlando

I would caution you as a buyer. Three weeks ago I purchased a BMW X5 M Competition from this dealership. Unfortunately the very next day I had to drop it off at my local BMW dea Three weeks ago I purchased a BMW X5 M Competition from this dealership. Unfortunately the very next day I had to drop it off at my local BMW dealership for service due to a check engine light that came on first thing in the morning. Come to find out the check engine light had come on 10x in the last 1,000 miles, 2 of those times during the mileage that the dealership had ownership of the vehicle. After some deeper digging at BMW it was brought to my attention that the check engine light was reset each time and the issues had not been corrected. Land Rover Orlando denies any responsibility for the fact that the check engine light came on during what appears to be a time while they were in possession of the vehicle and that potentially the check engine light was reset during that time. In fact when contacted the response was "I'm not sure what to tell you, the vehicle is covered under the factory warranty, maybe it was the previous owner" Yes 8 of those times I would agree must have come from the previous owner however the car was listed on their site with 10,942 miles and 2 of the times the engine light came on was after the listed mileage? I am seeking out additional information from BMW that would allow me to pursue this issue legally if in fact the dealership was aware of the problems with the vehicle. The second time I contacted the sales person to make him aware that BMW may need to keep the vehicle for 3 weeks due to the severity of issues with the engine the response was "that sounds like a long time, maybe just drive the vehicle until they can service it or bring it to a dealer that will fix it faster" One of the issues with the engine is the camshaft. Not sure you can drive the car with no worries when that is the issue hahahaah.... I want the dealership to take responsibility for what appears to be failure to disclose information regarding the condition of the vehicle. Or how about a level of understanding? An apology? Maybe the manager give me a call since I have requested it 2x from my sales person? We are talking about a $100k + vehicle that may need severe engine repairs, devaluing the vehicle. To make matters worse the sales person stated that "Our BMW dealership checked the vehicle when we took possession of it" If this is true then I would assume they hooked it up to their computer to check for engine codes, and if they did they would have found the 10 codes that were flagged over the last 1000 miles much like my local BMW dealership did within 5 minutes of checking the vehicle. I would tell you buyer beware. Be smarter than I was and have a mechanic come out and check over your potential purchase before making your decision. Do not trust that this or any dealership will disclose information that you may need prior to making a sound decision. More

Matt Yate was outstanding. Professional, knowledgeable, and very patient throughout -- especially during a hurricane Ian caused delay in delivery. His level of service couldn Professional, knowledgeable, and very patient throughout -- especially during a hurricane Ian caused delay in delivery. His level of service couldn't have been better. More

Michael Kammer is the sales person who helped me with the purchase of my car. He answered all of my questions and was kind and considerate to our entire family. We have two young boys who were getting a bIt purchase of my car. He answered all of my questions and was kind and considerate to our entire family. We have two young boys who were getting a bIt restless, and he included them in the conversation and helped to keep them entertained. Never did the experience feel high pressure. Michael offered lots of great professional and experienced advice which made the buying experience very enjoyable and stress free. I recommend this dealership for new and used car purchases. The entire staff was very welcoming and accommodating. Thank you! More

I had a great experience working with Matt Yates. My whole transaction was fast and easy. Matt is extremely helpful, knowledgeable and professional. He is definitely a pleasure to do business wi My whole transaction was fast and easy. Matt is extremely helpful, knowledgeable and professional. He is definitely a pleasure to do business with. More

Process was quick, easy and professional. Would definitely recommend the to anyone in the market. Would definitely recommend the to anyone in the market. More

She finally here First long wheel base 7 Seater Autobiography thank you Matt Yates for help from deposit to build, design and ofcurse Delivering it. Thank you for best service Land Rover Orlando. — Autobiography thank you Matt Yates for help from deposit to build, design and ofcurse Delivering it. Thank you for best service Land Rover Orlando. — at Land Rover Orlando. More

Another Great experience working with Matt Yates. This is my second purchase through him. Matt is Very helpful and professional. This is my second purchase through him. Matt is Very helpful and professional. More

Matt Yates did a super job! FAST ,EASY TRANSACTION! look forward to doing more business with Him. FAST ,EASY TRANSACTION! look forward to doing more business with Him. More

Matt Yates, again, for the third time, was a pleasure to deal with in all aspects of our purchase of a Defender 110 X-Dynamic SE P400. During the 9 months between our initial order of a 2021 model year and deal with in all aspects of our purchase of a Defender 110 X-Dynamic SE P400. During the 9 months between our initial order of a 2021 model year and the eventual delivery of a 2023 we had more discussions than one might typically have in the process. The necessity of a completely new vehicle order via the Land Rover Configurator with the supply chain constraints was an unexpected challenge but Matt Yates was, as usual, knowledgeable and patient while we weighed our options. We could not have been in better hands and we are thrilled with the vehicle. The dealership has been terrific as always. More

Matt Yates is one of the most helpful, patient, and knowledgeable salesman my family has ever worked with. He even stayed 2+ hours late to close a deal so that we didn't have to make another 2 hour com knowledgeable salesman my family has ever worked with. He even stayed 2+ hours late to close a deal so that we didn't have to make another 2 hour commute to pick up the vehicle. A pleasure to do business with. More