Land Rover Orlando

Land Rover Orlando responded

Hello, We always truly enjoy working with our amazing returning clients! Thank you very much for trusting Land Rover Orlando two times in as many years. That's incredible. It was our pleasure to provide another great experience, and we promise to work even harder to top this one when it's time for a three-peat.

Land Rover Orlando responded

Hello, We know purchasing a new vehicle is a big decision, and it's our pleasure to provide all the information our clients need to feel confident they are making the right one. Thank you very much for working with Matt and the Land Rover Orlando team and leaving us the thoughtful feedback of your experience. Please travel safe and we hope you enjoy many amazing adventures ahead. We're here and ready to help with anything you may need down the road.

Land Rover Orlando responded

Hello, Thank you again for your business and very kind review. Chris will enjoy hearing his comprehensive assistance in sharing the new owner's guide was to your benefit, and Matt will certainly take pride from the kind words as well. We sincerely appreciate you as a returning Land Rover Orlando client and wish you many safe and exciting adventures ahead. And, of course, we'll be ready to assist with anything you may need along the way.

Land Rover Orlando responded

Hi Katty, We can't thank our longtime returning clients enough for continuing to work with the Land Rover Orlando team. Matt is going to love hearing your kind words and appreciate knowing his professionalism shined during your most recent visit. Travel safe, have fun and we'll be ready to help again when it's time for vehicle number four.

Land Rover Orlando responded

Hi JP, Thank you for the thoughtful review of your experience with our team here at Land Rover Orlando. Your time and business are truly valued, and it's great to hear that was evident during your visit. Matt will be happy knowing his honest and straightforward care led to you enjoying an excellent experience, and we all hope you have nothing but exciting and safe adventures ahead. We hope you come back in the future and tell us all about them.

Land Rover Orlando responded

Hello, Thank you for taking the time to leave us such thoughtful feedback. Nothing beats knowing we've continued to earn the business of a returning client, and Matt truly appreciates hearing his knowledge gained over the years is beneficial! Enjoy your adventures, both on- and off-road, in that Defender! Travel safe as well, and when it's time for that next new vehicle, be sure to let us know!

Land Rover Orlando responded

Hello Matthew, Thank you for the opportunity to earn your business. Your frustrations are understandable given your detailed experience. We, however, value our clients’ trust and do not act unethically. Our inventory is currently in high demand, and sales are made both remotely and at the dealership. The vehicle you were interested in purchasing was in the process of being sold to another customer while a different professional of ours was assisting you. Until that sale was final, the vehicle’s status remained as available in our system and to the knowledge of the professional you were working with. It is regrettable this happened, and we will work to ensure these instances are avoided in the future whenever possible. To discuss your concerns over the refund of your deposit or anything else regarding this matter, please contact me at 407-457-5031. Eli Luber General Sales Manager

Land Rover Orlando responded

Hello, Thank you for your business and thoughtful feedback. Knowing we've earned the trust of our valued clients truly makes the day brighter. Our Land Rover Orlando team wishes you safe and fun travels ahead. Come see us again whenever we can be of assistance in the future!

Land Rover Orlando responded

Hello, While we certainly like the company, your time is valuable and we always want to get our clients quickly on the road to enjoy their new vehicle. Thank you very much for your thoughtful feedback and business. Matt and the team appreciate your compliments, and we wish you exciting adventures ahead. Travel safe, enjoy the ride and let us know whenever we can be of assistance in the future at Land Rover Orlando!

Land Rover Orlando responded

Hello Daniel, Thank you for making us aware of your concerns. Technology has added many ways for us to better serve our valued customers. Several of those avenues are still new to us, however, and that can unfortunately lead to unforeseen but preventable missteps. It was not our intention to be disrespectful while working with you, rather we were attempting to add humor to our request for additional information. We understand our customers expect professionalism whenever they present us an opportunity to earn their business. Your feedback has been noted, and we will use it as a learning tool as we work toward future improvement. I apologize for any unhappiness you were caused and wish you the best moving forward. If you would like to discuss this matter with me in more detail or I can be of assistance in any other way, please do not hesitate to contact me at 407-457-5031. Eli Luber General Sales Manager

Danielmarks responded

I will not be working with you all.