Land Rover Sacramento

I have been requesting the GPS system in my car be updated since the first after purchase visit. I've been told - "the system is the most current version; you're probably entering the information inc updated since the first after purchase visit. I've been told - "the system is the most current version; you're probably entering the information incorrectly; I've tried it and it worked for me; there's nothing wrong with the GPS system." I've requested the passenger side door molding be secured down. I was told there's nothing wrong with it. When I make an appointment, the service clerks call and tell me I don't need an appointment as it's not time yet, or discourage me from an appointment. My appointment this week, was the first time I've been listened to and heard. Taylor "discovered" that my GPS system is not up to date. (Surprise!) He told me how to go on line and update it. Sadly, I had to pay $120 for the update because it wasn't within 6 months of purchase. Happily, it is not working. So, for all this time, I could have had the updated system, installed under warranty, but because your personnal chose to disregard my requests, it cost me an additional $120. More

Purchased a new 2023 Defender from Land Rover of Sacramento in October 2022. Bryce and Amanda in Sales assisted me. This was my 3rd purchase from a Niello dealer, the other 2 being from Niello BMW w Sacramento in October 2022. Bryce and Amanda in Sales assisted me. This was my 3rd purchase from a Niello dealer, the other 2 being from Niello BMW where I've had nothing but amazing experiences both times. Leading up to my purchase, Bruce and Amanda were great to deal with. Responsive, courteous and efficient. The transaction went just as well. And the finance manager (Steve, I believe) was one of the best finance managers I've worked with and I've probably over a dozen in the past few years. I traded in my 2021 BMW 5-series here as well. Also went without a hitch and they offered a competitive trade in value. Post transaction is where the experience went south. First, the brand new car has about half a tank only. I was able to let that go since the overall service had been great. Second, I informed Amanda the next day that I left my custom license plate frame on my BMW and she assured me she will pull it and mail it back to me. I've still not received it and whenever I text Amanda and Bryce for a response I get crickets. Third, I found out by BMW Financial that my account was at risk of collection. Turns out that Land Rover of Sac didn't properly send payout from their Niello BMW dealer. Again, messages to Bryce and Amanda came back with a mere and casual I'll check on it or I haven't gotten a response from BMW yet. So in desperation I contacted the GM at Niello BMW and again, he came through for me and expedited the process. Finally, upon purchase I was told that (1) the instrument cluster wasn't the OE digital model due to supply chain constraints and (2) I would receive my 2nd set of the key fob in the mail. I understand and accepted the instrument cluster issue. To date I have not received my 2nd key fob and the only I update I received is I'll be contacted when it is available. I've purchased and lease several luxury cars and the post-transaction service level has been subpar at best here. I've even contacted the GM at Land Rover of Sac before posting this and did not receive a follow up. On a positive note, I'm loving my defender! More

IF YOU WANT TO FEEL LIKE YOUR BOTHERING THEM THIS IS PERFECT Don't trust the positive reviews, they are fake. Love my Land Rover but hate the Neillo dealership, it really doesn't matter which Neillo you go to, Don't trust the positive reviews, they are fake. Love my Land Rover but hate the Neillo dealership, it really doesn't matter which Neillo you go to, you will get the same service. These people make you feel like they are doing YOU a favor. I walked out and ended up buying my vehicle from another Land Rover dealership (awesome) because of the attitude I received from the Fulton ave location. I then needed recalls done and figured I would try their service dept. WORSE. You pull up and no signs to where to go, then you walk in the door to a cubicle where everyone will ignore you. Then the attitude returns. They are put out, no helpful information and god forbid you have a question. I have come to the conclusion that this auto group does not have meeting saying "you need to smile and be helpful" you know, common practice to a dealership or any other business for that matter. I cannot stress enough for you not to waste your time there. I own a high-end vehicle with high-end repair costs I want at least a smile.... More

Elevating the Vehicle Buying Experience I am happy to share two more great experiences with Niello Land Rover Sacramento. I completed two transactions in the last two weeks: one on behalf o I am happy to share two more great experiences with Niello Land Rover Sacramento. I completed two transactions in the last two weeks: one on behalf of my colleague who had become frustrated with another dealership (she wanted a new Discovery with specific features) and one for myself (I traded in my RR Sport for a RR Velar). I worked with Aaron Faulk and Scott Johnson on both purchases, and they did a great job finding the right vehicle for my colleague and arranging a trade with a dealership in Manhattan to get it here. For my trade-in transaction, they were amazing at securing great financing and making the process painless. (Special mention to Gina and Andrew who made the signing process so easy, clear, and streamlined.) This is my 5th vehicle purchase from the Niello family of dealerships personally (between business transactions and helping my friends and family with purchases, I’ve done about a dozen deals with Niello) and I will continue to herald them as the “non-car-dealer” dealership. They make it such a low pressure, easy, fantastic experience every single time. I’ve brought business colleagues, friends, and family in to Niello and they’ve all been impressed with how Niello consistently elevates the vehicle buying experience. Whether you’re in the market for a new or pre-owned vehicle, you’ll be glad you went with Niello. More