Momentum Jaguar Volvo Land Rover - Service Center

Factory Warranty Not Honored I purchased a 2013 XC90 from David Ross on November 12, 2012 and I was happy with the price and the free extended warranty. Fast forward one year to I purchased a 2013 XC90 from David Ross on November 12, 2012 and I was happy with the price and the free extended warranty. Fast forward one year to 11/4/2013 and I bring it in for service and Tracy Desormeaux says they won't cover the service until it has 10k miles. I pay for the service and $50 for the tires to be rotated myself. Today, I bring it to the Volvo dealer in Plano, TX because it has finally reached 10k miles and I mention that this is the first time it will be having a free factory service. The dealer is shocked! They tell me that Momentum should have serviced the car once a year even if it did not meet the minimum mileage requirement. I told the Plano dealer that Momentum refused to service the car until it had 10k miles. I also had my tires rotated today at the Plano, TX dealer. The cost was $25. That is half of what I paid over one year ago to Momentum Volvo to do that service on this car on November 12, 2012. I feel like such an idiot for doing business with Momentum Volvo. I have a 2006 XC90 that I purchased before I moved to Houston and I regularly brought it to Momentum for service. I am sure I was overcharged regularly. I will NEVER do business with Momentum or with Sonic Automotive Dealership. More

Super Sales and Service Purchased my first Volvo last November - Michelle Palin was wonderful & very helpful to deal with during my purchase process along with Janette Garcia Purchased my first Volvo last November - Michelle Palin was wonderful & very helpful to deal with during my purchase process along with Janette Garcia in Finance. Totally pleased. Jerry Bailey & shop mechanics very nice to deal with when I needed a couple of issues checked out. They addressed my concerns and were very informative along the way. Christopher with Enterprise was very helpful with the lease car while mine was in for repair. My whole experience with this dealership has been great! Thank you! More

great rep - Kevin Sturgess Kevin is awesome and does a great job helping me whenever needed. Been dealing with him over 20 years and 3 different Jags. My latest a 2013 XKR was f Kevin is awesome and does a great job helping me whenever needed. Been dealing with him over 20 years and 3 different Jags. My latest a 2013 XKR was fast, efficient and done quickly. No surprises! Thanks, Kevin More

Not so great experience I brought my Land Rover in for its 45,000 mile scheduled service. I arrived at the appointment time scheduled (8am) and waited about 5-10 minutes out I brought my Land Rover in for its 45,000 mile scheduled service. I arrived at the appointment time scheduled (8am) and waited about 5-10 minutes out in the cold for them to open the doors. Looks like even though my appointment was 8 am, they decided it was okay to open late and come at about 8:07 am. The service advisor was the best part of the morning. Edwin Viera was very friendly and courteous throughout that morning. My service took about 2 hours. When I got to my LR4, I noticed that the driver's mat was muddy (not that way when I brought it) and they left the hood partially open so I had to get out and close it myself. As I was pulling out of the parking lot, the low coolant warning light went on, so I had to come right back. Of course, the service was supposed to include checking the fluids, so I don't know how that was missed. When I brought it back, they took another 1 hour to fix this problem. Don't know exactly why it took so long, but at least the warning light was no longer on. However, this time the center arm rest was noticeably blackened with an oily stain and the inside smelled like oil. I was eager to get out of there so I didn't bother asking them to clean up their mess. So, basically I came there at 8 am and left at 11 am for a simple oil change and a few basic checks. As an added bonus for the $424 I paid, I got a messy and smelly cabin. Thanks for the experience! More

Job Well Done! Mr. Mendoza made the pain of spending money over the Christmas season an enjoyable one and I will recommend the service shop (Mr. Mendoza) to my frien Mr. Mendoza made the pain of spending money over the Christmas season an enjoyable one and I will recommend the service shop (Mr. Mendoza) to my friends and family. He answer all my questions and ensured my needs were fulfilled. The best! More

Excellent Service Originally scheduled to have annual maintenance performed on Saturday. A few days before, check engine light came on so rescheduled to Friday in case Originally scheduled to have annual maintenance performed on Saturday. A few days before, check engine light came on so rescheduled to Friday in case repair was more involved. They diagnosed the problem and Service Advisor Billy Peterson kept me informed of progress. When I got home, I noticed that the side mirrors did not fold in when locked. I left message for Billy and he called me back within 10 minutes and walked me through the reprogramming process. Have always had super service at this dealership. Employees are very friendly and professional and the waiting room is quite comfortable with coffee, tea and light snacks. More

Thank you Jerry and the mechanics who worked on my car were great to talk to and dealt with the problem quickly and efficiently. I'm happy to have my car back i Jerry and the mechanics who worked on my car were great to talk to and dealt with the problem quickly and efficiently. I'm happy to have my car back in great shape. This was also the dealership where I purchased my vehicle. Very happy customer and would recommend to anyone. More

Car would not start Our car would not start so called Volvo roadside assistance. The operator made sure we were safe and then proceeded to call us a tow truck. Truck ar Our car would not start so called Volvo roadside assistance. The operator made sure we were safe and then proceeded to call us a tow truck. Truck arrive in short order and at the time promised. Tow truck operator was professional and courteous. He took the car to the dealership where they diagnosed the problem as a bad battery. Car was ready within a couple of hours of being towed. Volvo and the folks at Momentum Jaguar, Volvo, Land Rover did their usual - servicing the car as promised and ensuring that we were taken care of. All in all a very good experience. More

Excellent Service I really appreciate the persistence displayed in solving the problem with my car-Jerry Bailey worked so hard on the solving the problem and keeping me I really appreciate the persistence displayed in solving the problem with my car-Jerry Bailey worked so hard on the solving the problem and keeping me informed. Overall excellent experience! More