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421 Reviews of Land Rover Sudbury - Service Center
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May 18, 2015
Busy Mom 9 years ago, when I was 8 months pregnant with our first child, we started shopping for SUVs. My husband would tease me about getting a minivan. I rea 9 years ago, when I was 8 months pregnant with our first child, we started shopping for SUVs. My husband would tease me about getting a minivan. I really wanted a Land Rover but he thought that I was nuts due to the cost. I convinced him to visit Land Rover, Peabody as we live on the North Shore. They took us for the test ride on the small fake mountain which was fun. We looked at a couple of used LR3s but I wanted something a little newer. While there, I also learned that Land Rover Peabody would not provide a loaner vehicle during service unless I bought a brand new SUV. Then, I found a few sales demos for sale at the Land Rover Sudbury dealership. I was hesitant due to the distance from Gloucester. However, the low mileage on each vehicle was enticing. From our first visit to the Sudbury dealership, I was blown away by their customer service which was markedly different from the North Shore dealer. We bought one of the sales demos, a silver LR3 that I Loved. Sudbury provided a loaner car during each and every service picking up my car in Gloucester while dropping off the loan. My son spends time at MassGeneral for appointments and sometimes overnight visits. More than once, Land Rover Sudbury has met me right at the hospital to pick up my car for service. With young children, especially one with a health issue, knowing I never have to worry about transportation is just amazing. The LR3 did not have a 3rd row therefore I traded it in at Sudbury for a black LR4 that seats 7. Perfect for carpooling and long trips. I call the service department from time to time with inane questions and I'm always struck by their patience and kindness. I called the service department this morning and told Tom that the coolant is leaking. I know that they are booking appointments weeks in advance right now as I originally had a regular service booked for May 29th. But, Tom said "have the car towed in and we will get it in." Just amazing service. When Tally's Towing picked up my LR4 this morning, I explained why we bought the car all the way in Sudbury rather than locally. He said that he finds the folks working there to be polite and friendly to the tow truck drivers as well. When you are working with the public, you are in the people business. Sometimes folks understand that and sometimes they don't. I am very grateful for the Sudbury Land Rover dealership! More
by TaraJohnson
Employees Worked With
Tom Shusda
October 30, 2014
Friendly and Efficient This dealership was one of the best I have experienced. They serviced my Jaguar F-type V8s very well. The quality of work is excellent and the price i This dealership was one of the best I have experienced. They serviced my Jaguar F-type V8s very well. The quality of work is excellent and the price is never inflated. More
by John Shen-Sampas
Employees Worked With
Rusty Johnsen, Tom Shusda
October 30, 2014
Outstanding sales and service I have had such positive experiences at Land Rover Sudbury. I recently purchased a Land Rover Certified pre-owned LR4 from Rusty who was an absolute I have had such positive experiences at Land Rover Sudbury. I recently purchased a Land Rover Certified pre-owned LR4 from Rusty who was an absolute pleasure to work with. Rusty always understood my needs and went above and beyond in all aspects of the sale. This is my fourth Land Rover and I have always been extremely happy with the service component of the dealership. They are informative, timely and always work to get me a preferred loaner car. Tom has been especially helpful and attentive. More
by SRodgers8
Employees Worked With
Seth Wonkaa, Rusty Johnsen, Tom Shusda
October 30, 2014
GREAT employees at this dealership. My wife and I have been purchasing vehicles at this dealership for over 15 years. Rusty Johnsen sold us our first Land Rover. We are so glad he is sti My wife and I have been purchasing vehicles at this dealership for over 15 years. Rusty Johnsen sold us our first Land Rover. We are so glad he is still there. He treats us like family. Tom Shusda in service cannot be nicer to us. Whenever we need to service our 2 Evoques he makes it soooo convenient. So glad Ben Muenzberg is the GM. He also treats us like family. Be puts in the extra mile for us. As long as these guys are at this dealership we will be coming back. They could be selling covered wagons we would still buy one. More
by Fantaroni
October 29, 2014
Amazing customer service experience I had a very positive experience at Land Rover Sudbury with Patrick Higgins. Pat was very knowledgeable and helpful. I was getting a very good treatme I had a very positive experience at Land Rover Sudbury with Patrick Higgins. Pat was very knowledgeable and helpful. I was getting a very good treatment for him for service and he also gave me a loaner car which was very useful for the time I was away. He is also making sure that my car is ready for winter (mud flaps, tires, wipers etc..). He made my service experience with land rover that much better. More
by faisal.zaim
July 25, 2014
SERVICE DEPARTMENT IS THE WORST I have owned four range rovers so my husband and I have had lots of experience with the service department at Land Rover Sudbury. Service experience I have owned four range rovers so my husband and I have had lots of experience with the service department at Land Rover Sudbury. Service experience there has always been very positive, particularly with Peter as head. THAT IS, until now. Peter left a few months ago and unfortunately, the service department has gone downhill. With Peter, I always got timely feedback on the status of my car, my car was always reliably serviced and turn around time was very prompt. Peter was always more than happy to provide a loaner vehicle so that I could get around while my vehicle was in the shop. More often than not, he had the loaner vehicle delivered to my home because he knew how difficult it would be for me to pick it up with no car. He was friendly and professional. He provided the type of service you would expect with the purchase of a luxury vehicle. (Rusty Johnsen, by the way, was our most recent SALES person and he was very good to work with). Most recently, my car broke down on a major road while I was traveling with my three children. The car just stopped working - lost all power. Luckily I was able to steer the car off to the side of the road out of major traffic. When I called the service department to notify them of the car breaking down, they could not have been more unhelpful. I asked if I could get a loaner so I could at least transport my kids home. Well he could not have been more unhelpful. The car was eventually towed to the dealership after several hours of waiting with my kids outside on the side of a major road with traffic. When the car arrived, the dealership never called me to let me know that the vehicle made it. I finally called the dealership to make sure my car had indeed arrived in addition to requesting a loaner vehicle. Jeff could not act more like I was a pain in the xxx. I asked if he could have the loaner delivered to my home as I had no way of getting there. He said he had no loaners. He finally located one the next day acting as if it was a big deal for him to do. I asked if he could have it delivered to the house as I had no way of getting there. He said no, he had no staff. I said I would try to get there, but asked if he could deliver it the following morning if I could not get there that afternoon. He was very reluctant, but agreed. Well wouldn't you know, the next morning, the loaner never arrived. Nor did I hear anything from Jeff in the service department. So my car was towed there on Monday. Today is Friday - 5:00 pm to be exact. I have not heard anything from Jeff in service at the dealership as to the status of my car repair, if they have even looked at it and offer any possible explanation as to why it may have just completely died on the road. They really need Peter back. Can Peter please come back?? More
by tennis888
Employees Worked With
Jeff
March 14, 2014
Best LR service shop in the area. And Pat Higgins is the single best service adviser with whom I've ever worked. Full stop. Excellent, timely, and consistent communications. No surprises. Proactive effor single best service adviser with whom I've ever worked. Full stop. Excellent, timely, and consistent communications. No surprises. Proactive effort to ensure my (car's) concerns are fully addressed. Easy scheduling. Proper LR loaner vehicles. Everything you expect from a LR service experience. And they fix it right the first time (unlike the folks just north of Boston). Strongly recommend them over other options. More
by klomp
July 30, 2013
Every time I come to the Land Rover dealership in Sudbury, Anthony always has a smile, and a warm greeting for me. In addition, I will never take my 2012 Supercharged Range Rover any where else for Sudbury, Anthony always has a smile, and a warm greeting for me. In addition, I will never take my 2012 Supercharged Range Rover any where else for service. Why? In a simple answer: Tom and Pat. They are hands down the best service people I have come across since owning a vehicle. Their mission is to ensure you have a great experience when your Land Rover is serviced, the job is done right the first time, and for the best price. If for whatever reason you are not satisfied they will do what it takes to ensure you are not only satisfied, but thrilled with their work. Highly recommend this dealership for sales and service. I will always purchase my Range Rovers from this dealership as long as Anthony, Tom, and Pat are employees. More
by GaryAT
Employees Worked With
Tom Shusda
January 21, 2013
As a family we have purchased 5 vehicles from Ben M and his team and every experience has been flawless. My most recent visit was to have my side view mirror replaced. I spoke with Pat Higgins, my go to gu his team and every experience has been flawless. My most recent visit was to have my side view mirror replaced. I spoke with Pat Higgins, my go to guy for anything service related. In a 10 min phone call I had everything set for them to pick up my truck and drop off a service vehicle. What was truly important about this service call was that we had literally just had a baby and needed the truck picked up at the hospital. Pat took care of everything. And worked around our schedule. It's the little things sometimes that take place that leave a great impression. The quality of the work was great. When I got my truck back it looked brand new. Thanks for taking the time to make things right. Love the team and love the service! More
by 2008LRsport
Employees Worked With
Ben Muenzberg
December 12, 2012
Peter really makes the difference, he goes the extra mile ! Calls to explain what's going on and where the process is while your vehicle is in the shop. Always offers help and a way to make things work. ! Calls to explain what's going on and where the process is while your vehicle is in the shop. Always offers help and a way to make things work. More
by BARTON61
