Land Rover Tysons Corner - Service Center

THE WORST service department I have ever dealt with. I was so surprised with Range Rover and Jaguar being higher end vehicles. that the service department was SO BAD!! I guess I was used to HBL who servi was so surprised with Range Rover and Jaguar being higher end vehicles. that the service department was SO BAD!! I guess I was used to HBL who services our 911 who are THE BEST! I won't go into the details as I don't have time to write a book but our vehicle was mis-diagnosed over 4 times. We had to bring the vehicle back 5 times now every time something different being broken. Every time they go to try and fix something, something else in addition to the original problem broke. We've paid over 2K now and the vehicle is still in the shop. Service is extremely SLOW! Add a week to when they say the vehicle will be done and that will be about when they finish. Their excuse is that they are very understaffed. Yes while 3-4 salespeople the whole time I've been there all stand outside talking and smoking cigarettes. Team effort? NO WAY. I would never recommend this dealer for any service. I can't say anything about sales as we didn't purchase from there, but if the service is any indication, I would stay FAR away from this place. We are currently talking to a dealer an hour away but already have an appointment and they have agreed to looking over and only charging for parts, anything that Rosenthal has mis-diagnosed. And don't ever expect a call back from this place. I've talked to everyone from the service rep to managers who all promise a call back within a couple of hours and NEVER call back. If there were an option lower than 1, I would use that. More

Discovery LR to Rosenthal June '04. Problems noted Trans Discovery LR to Rosenthal June '04. Problems noted<br>Trans shifting roughly<br>Radio 'buzzes'<br>Bumper damage and damage on body next to tail light Discovery LR to Rosenthal June '04. Problems noted<br>Trans shifting roughly<br>Radio 'buzzes'<br>Bumper damage and damage on body next to tail light<br><br>1. I was told nothing wrong with the trans, but it should be serviced for $550. I complained, telling Rosenthal that it was just serviced at 60K mi as per LR recommendations, and it's now at 74K mi. I don't understand why it needs to be serviced AGAIN. I was then told that there was nothing wrong with the transmission. When I drove it home, it continued to shift like a tank, clunk, clunk. As I was driving home, I was complaining to the service rep of Rosenthal who said they do not like to do unnecessary repairs to vehicles. I asked him if they do not like to do unnecessary repairs, then why did they first want to service my trans for $550 when later I was told that there was nothing wrong with it. This seems rather illogical or simply dishonest. There was silence from the other end of the phone. When the rep did respond, he said that I can bring it back for further diag, whichI'd been begging for, for 10 days for them to properly diagnose the problem. He told me that maybe a trans service would help it shift smoother. I asked whether or not owning a Land Rover meant that I had to spend $550 every 15K mi having the trans serviced, considering that it had been serviced at 60K mi, and had 74K on it now. Again, silence on the other end of the phone until he offered again for me to bring the vehicle back.<br><br>2. Radio 'buzzes'. I begged on the phone with my service rep to have the tech drive the vehicle and the radio will start buzzing. The freq. of the buzzing increases as the RPMs increase. I was told again, and again, and again, that there is nothing wrong with the radio. While driving home in the same conversation on my cellphone with the svc rep, the radio started buzzing. I turned up the volume, so that he could hear it. He heard it. I'm amazed that LR can call this 'service'. It's clear to me that Rosenthal did not try, did not attempt to diagnose the problem, just started the vehicle, heard no 'buzzing', and was done. This is the worst customer service I've ever experienced.<br><br>3. The end cap on the bumper was damaged, and there was a scratch on the body to the left of the tail light. Again, and again, and again, of svc rep, like the trans, and like the radio, told me repeatedly, three times, that there is no scratch. I got it home, looked at it, there is a scratch to the left of the tail light, on the metal part of the body. I found out today that Rosenthal does not have a body shop, which is probably the reason the scratch was magically never found. If they’d had a body shop and could have billed me for it, I’m sure that they would have found it post haste.<br><br>I finally got through to the GM who assured me that I'd get a call back. After 40 minutes, I called back.<br><br>He then proceeded to tell me that the car has to come back. And don't "jack with me", and "why don't you take that car somewhere else."<br><br>After doing a quick search on Rosenthal, I'm amazed by the number of people who have negative things to say about this dealership. I'm further amazed that a quality company as Land Rover who've been building cars for more than 50 years, would allow this to continue.<br> More