Land Rover West Houston - Service Center

Jay Favorite was definitely the best advisor. Went above and beyond to get my car taken care of Went above and beyond to get my car taken care of More

Service was great. Clear communication and informative. I could tell customer service was the top priority. Clear communication and informative. I could tell customer service was the top priority. More

Overall great experience. I have owned 2 Land Rovers in the past 10 years and this dealer has been the best service department I have interacted with. I have owned 2 Land Rovers in the past 10 years and this dealer has been the best service department I have interacted with. More

HELPFUL March 02, 2023 USED TO B GREAT WHEN JOSE B. WAS there , because he was very knowledgable of my landrover. HE SHOULD HAVE BEEN MADE SERVICE MANAGER —instead the got rid of him (probably becaus WAS there , because he was very knowledgable of my landrover. HE SHOULD HAVE BEEN MADE SERVICE MANAGER —instead the got rid of him (probably because new guy felt threatened). NEW SERVICE MANAGER knows nothing, about my car AND THE BROKE MY CAR DOING RECALL WORK, but he was not willing to evaluate and correct problem. So dont trust him!! Then he charged me $85 for new gas cap that I didn't need as if that would fix it. I WILL NEVER GO BACK THERE!! And plan to report them to LR USA. LESS by leopardmermaid PRICE TRANSPARENCY WORKMANSHIP SERVICE TIME SERVICE COMMUNICATION RECOMMEND DEALER NO NO INE EVER EVEN RESPONDED TO THAT PIST!!! And then went back 3 times for repairs AND LAST TIME THEY LOST MY KEY!!!! OF COURSE THEY DENY and claim they left it in the car. But did NOT. So now I BELIEVE THEY SHOULD PAY for the new key which is close to $1000. Im scheduled to go back FRIDAY 5/12/23 which will be 4th trip(200miles) NO ONE WILL give me Gen managers name or I would contact him directly. BUT IT IS MY OPINION THEY SCREWED UP MY CAR WHEN I TOOK it in for recall work. THEY SHOULD PAY FOR REPAIRS AND FOR NEW KEY. If they didn't OWE ME, I would just return to THE EXCELLENT SERVICE I RECEIVE AT AUSTIN LANDROVER. I only switched to save on milage. Ive tried Houston North but they jack up prices and the place on 59 wouldnt special order my car SO I BOUGHT IT IN NM and then they stole my CHROME tag holders. IN GEN LANDROVER US A GREAT CAR BUT (except for Austin) THE SERVICE SUCKS More

Friendly staff and mechanics Good listeners I have confidence in their care of my car. confidence in their care of my car. More

Professional people doing professional work on time on budget with a smile. We endorse Land Rover West Houston budget with a smile. We endorse Land Rover West Houston More

The service advisors were helpful and communicative with the work being done with my car. the work being done with my car. More

From the moment I walked through their doors, I was greeted with warmth and professionalism. What stood out to me the most was their commitment to transparency and honesty. greeted with warmth and professionalism. What stood out to me the most was their commitment to transparency and honesty. More

Very good service and I don’t have to wait to long I am very happy very happy More

Treated us with the utmost professionalism during drop off and pick up of our vehicle off and pick up of our vehicle More