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Land Rover West Houston - Service Center

Katy, TX

4.7
207 Reviews

207 Reviews of Land Rover West Houston - Service Center

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August 09, 2024

Staff was courteous and responsive. The process was seamless and quick. The location was clean. More

by cesargarcia972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Aug 12, 2024 -

Land Rover West Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

August 03, 2024

The customer service, engagement was very good. My representative Tanner was very personal. Kept me informed. More

by Springfieldbf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Aug 07, 2024 -

Land Rover West Houston responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 04, 2024

Tanner, in the Service Department, is great. He’s both communicative and personable. Excellent service. More

by msr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Jul 05, 2024 -

Land Rover West Houston responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 23, 2024

Doug was great! ! ask for him when you arrive, or anyone to be honest they are all real profesional and friendly. Been going to this dealership since we moved to Katy More

by O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Jun 25, 2024 -

Land Rover West Houston responded

Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 21, 2024

Excellent customer service from the minute we walked in the door until we picked up our car! We are happy with the level of expertise of our service agent and the extra time he devoted to our family. Tha More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Jun 23, 2024 -

Land Rover West Houston responded

Hello Steve, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

June 07, 2024

Professional. They were up to the task in their diagnosis ans analysis and solving problems More

by charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Dahl
Jun 12, 2024 -

Land Rover West Houston responded

Hi Charles, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 04, 2024

Timely service and good communication. Dealership cares about your time spent waiting and Richard was excellent. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Dahl
Jun 07, 2024 -

Land Rover West Houston responded

Hi Mark, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 02, 2024

My vehicle went in for service and ac problem still nit solved also service was $1201 dollars but dodge not clean inside the vehicle and all glass outside still dirty not a goid service at all after spendi More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Jun 04, 2024 -

Land Rover West Houston responded

Hi Sam, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8906 to discuss what we can do to help.

Jun 04, 2024 -

Sam responded

Manager should call me to get thinks right but they too big to talk to customer your loss not a goid customer service at all

May 31, 2024

Great service. Great service advisor. Will definitely come back for all my future services thanks. More

by sonnybeicker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Doug
Jun 05, 2024 -

Land Rover West Houston responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 20, 2024

I have been using Brady Ingram as my service professional for 6 years, he is amazing and always keeps me informed, is the quickest to reply to my messages and is helpful at every point of our interaction! More

by lthompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Ingram
May 23, 2024 -

Land Rover West Houston responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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