Land Rover West Houston - Service Center

Morris in the service department was great, he made sure my vehicle was serviced with the upmost of care. In fact, this was this best service experience I have ever received since the purchase of my vehicle my vehicle was serviced with the upmost of care. In fact, this was this best service experience I have ever received since the purchase of my vehicle. KUDOS to Morris. More

Great service, everyone is welcoming and very helpful! Questions are answered and any concerns are always taking care of! Questions are answered and any concerns are always taking care of! More

Morris did an outstanding job! I ran into an issue with my vehicle as I was flying out for a trip, and he was amazing and had my car taken care of and completed by the time I retur I ran into an issue with my vehicle as I was flying out for a trip, and he was amazing and had my car taken care of and completed by the time I returned. And of course my car was beautifully, cleaned inside and out! Truly, exceptional service! More

Brady is the best! !!! So very helpful and knowledgeable. Brady is also very very responsive! !!! So very helpful and knowledgeable. Brady is also very very responsive! More

Michael was super helpful and attentive to my needs/concerns. I left with my vehicle in top notch condition! needs/concerns. I left with my vehicle in top notch condition! More

Everything went well. The service was good and people are professional. Satisfied with the service The service was good and people are professional. Satisfied with the service More

Jay Favorite was definitely the best advisor. Went above and beyond to get my car taken care of Went above and beyond to get my car taken care of More

Service was great. Clear communication and informative. I could tell customer service was the top priority. Clear communication and informative. I could tell customer service was the top priority. More

Overall great experience. I have owned 2 Land Rovers in the past 10 years and this dealer has been the best service department I have interacted with. I have owned 2 Land Rovers in the past 10 years and this dealer has been the best service department I have interacted with. More

HELPFUL March 02, 2023 USED TO B GREAT WHEN JOSE B. WAS there , because he was very knowledgable of my landrover. HE SHOULD HAVE BEEN MADE SERVICE MANAGER —instead the got rid of him (probably becaus WAS there , because he was very knowledgable of my landrover. HE SHOULD HAVE BEEN MADE SERVICE MANAGER —instead the got rid of him (probably because new guy felt threatened). NEW SERVICE MANAGER knows nothing, about my car AND THE BROKE MY CAR DOING RECALL WORK, but he was not willing to evaluate and correct problem. So dont trust him!! Then he charged me $85 for new gas cap that I didn't need as if that would fix it. I WILL NEVER GO BACK THERE!! And plan to report them to LR USA. LESS by leopardmermaid PRICE TRANSPARENCY WORKMANSHIP SERVICE TIME SERVICE COMMUNICATION RECOMMEND DEALER NO NO INE EVER EVEN RESPONDED TO THAT PIST!!! And then went back 3 times for repairs AND LAST TIME THEY LOST MY KEY!!!! OF COURSE THEY DENY and claim they left it in the car. But did NOT. So now I BELIEVE THEY SHOULD PAY for the new key which is close to $1000. Im scheduled to go back FRIDAY 5/12/23 which will be 4th trip(200miles) NO ONE WILL give me Gen managers name or I would contact him directly. BUT IT IS MY OPINION THEY SCREWED UP MY CAR WHEN I TOOK it in for recall work. THEY SHOULD PAY FOR REPAIRS AND FOR NEW KEY. If they didn't OWE ME, I would just return to THE EXCELLENT SERVICE I RECEIVE AT AUSTIN LANDROVER. I only switched to save on milage. Ive tried Houston North but they jack up prices and the place on 59 wouldnt special order my car SO I BOUGHT IT IN NM and then they stole my CHROME tag holders. IN GEN LANDROVER US A GREAT CAR BUT (except for Austin) THE SERVICE SUCKS More