Land Rover Woodland Hills

My daughter purchased her first car from Encino. This our family’s third Ranger Rover, the over two cars were not purchased at this dealership. Encino has the absolute worst customer services we have exp our family’s third Ranger Rover, the over two cars were not purchased at this dealership. Encino has the absolute worst customer services we have experienced. They do not return phone calls, which is the 101 of customer service . The service center is a joke. We had to leave the country the day after she purchased her car. Our salesperson was aware of our travel plans. On the drive home, we noticed that the car was out of alignment. I called the dealership to alert them but we would need to address the issue upon our return. When we returned and wanted to bring the car in for repair, we were told that the alignment would not be covered. I had to complain to the general manager for this issue to be taken care of at no cost to my daughter. After the heavy rain, the rear left light took in water and now has a short due to a broken seal. To have a rear light repaired, which is defective and poses a safety issue, the manager said they can’t fix it until the end of March. This is ridiculous. They never have loner cars and the overall attitude is nonchalant. This is not the luxury experience one expects or pays for when making a purchase on this level. Land Rover of Encino does not deserve your money or business. More

Great customer service and true definition of a luxury dealership. I will recommend it to my friends and family. I felt comfortable and not pressured at all. dealership. I will recommend it to my friends and family. I felt comfortable and not pressured at all. More

Super easy and excellent to deal with! They purchased my car and the process couldn’t have been more seamless! car and the process couldn’t have been more seamless! More

Run from this place. They will scam you to buy a $5000 warranty. When you call to take your car in, they tell you it is not covered. When you pull the warranty out, they change their mind. I have now call warranty. When you call to take your car in, they tell you it is not covered. When you pull the warranty out, they change their mind. I have now called them 3 times. They have not returned one of my phone calls. Again, they had my cat for 2 weeks( YES, TWO WEEKS))! They did not fix my gas tank( It literally shuts off 30 times while filling my tank… They did not fix my valet on the car. The valet does not work. Again, they had my car for 2 straight weeks and fixed NOTHING!!! The warranty is a joke!!!. Now I am trying to drop it off again to get all of this fixed, and they will not call me back .. DO NOT BUY A CAR HERE! This place is a nightmare. I would give them zero stars is in could. More

Worst dealership I have ever bought a car from…. Spent $5000 on a warranty. I got 2 oil changes for that. When my car needed repairs( that were under the $5000 warranty), I had to book a loaner car 1 1/2 $5000 on a warranty. I got 2 oil changes for that. When my car needed repairs( that were under the $5000 warranty), I had to book a loaner car 1 1/2 months in advance. My car needs maintenance right away, but I had to wait 1 1/2 months for a loaner car. I dropped the car off. They kept my car for 2 weeks & never fixed the “ valet” or the gas tank pump. The pump literally shuts off at the gas station between 20-30 times while pumping gas. THEY HAD MY CAR FOR TWO WEEKS AND DID NOT FIX THE GAS HOSE. Can you imagine? I also told them the brakes were very, very squeaking. Yes, they returned the car to me 2 weeks later with my brakes not being fixed as well Every time you call or stop by the dealership , they immediately tell you,” That that is not covered under your $5000 warranty.” When I pull the warranty out, they change their mind. This place is very sketchy. I advise anyone reading this to be VERY, VERY AWARE! More

My wife was verbally assaulted by the general manager Bridgette. We have brought our piece of crap 100K Range Rover 6 times for the same issue. The service people and manager are basically lying to my wi Bridgette. We have brought our piece of crap 100K Range Rover 6 times for the same issue. The service people and manager are basically lying to my wife saying that the squeaking sound from the lift gate is because the car is dirty. This issue is then only followed by the trunk not closing every time. It had nothing to do with dirt according to every mechanic I have talked to. These people are liars and act like the myriad of issues that plague their cars are the customers fault. Further they accused my wife of pressing the trunk button “aggressively”. After the 6 time we brought the car in for this issue my wife asked that they either fix it or give her a new car. The general manager at that point became aggressive and told my wife they would not touch the car and challenged her to take it to a lawyer and try to sue them in lemon law. (Unbeknownst to her I am an attorney and just started working on just that lawsuit) If you are thinking of buying a Range Rover first of all don’t, unless you like your car to be in the shop for 8 months in a year. Second of all do not go to Range Rover of Encino. The service staff and especially the managers are consummate liars and con artist who try to blame all the defects in their vehicles on the customer. The entire staff needs to be tarred and feathered for the horrible disservice they provide to the community. More

Scammers. If I could leave less than 1 star, I would. They quoted me far more than they offered in person. Awful. They said it was a “glitch” as if that were my problem. Would highly recommend gettin They quoted me far more than they offered in person. Awful. They said it was a “glitch” as if that were my problem. Would highly recommend getting far, FAR away from these scammers. More

It sucks that even the worst rating still gets one star in this rating system. Land Rover of Encino deserves a negative 5 stars for their service (or lack of it). I made an appointment on their website for in this rating system. Land Rover of Encino deserves a negative 5 stars for their service (or lack of it). I made an appointment on their website for Friday morning. I took my car to them on time and asked for a diagnostics ONLY (i.e. no parts, no labor, no actual work to be performed). On the following Monday at 12 pm I called them for an update. I was told the service advisor was having "computer issues" and he would call me back (whatever...I went with it). At 2:10 pm, not receiving a call back, I called them again and was told the service advisor is busy and I'd have to leave him a voice mail. So, I did and I asked him to call me back with an update. At 4 pm, AGAIN not receiving a call back, I called them again. I was to AGAIN the service advisor is busy. I asked to speak with the service manager. Of course, she was busy also and I got her voice mail. In my voice mail I briefly told her my issue and asked her not to touch my car and just leave it outside so I could go and pick it up. At 4:45 pm I finally received a call from the service advisor notifying me that they had not yet looked at my car! I asked him not to do anything and I'll pick up my car the next day. On Tuesday morning, I went there to pick up my car. Naturally, they hadn't done anything (they are experts in not doing anything) and didn't charge me for diagnostics. They told me to wait outside and they'll pull up my car. After waiting outside for over 20 minutes, I had to go back inside to inquire on my cars whereabouts. At that time, one of their staff went in the back (same building) and finally brought my car. They had all day Friday, half a day on Saturday, and all day Monday to just look at my car for a diagnostics ONLY. This was following an appointment that Land Rover of Encino made freely and willingly. An appointment meaning they give me a time when they can render service vs. walk-in where I go and wait for service to be rendered. They wasted over 3 working days to do absolutely nothing. I'm not sure why I received such treatment. I don't know if I was singled out or if this is the level of service to be expected from Land Rover of Encino, but my experience was unacceptable. More

Worst service ever!I had an appointment to bring my car Worst service ever! I had an appointment to bring my car in I took the day off for it . My service adviser was 30 minutes late and then he told me I Worst service ever! I had an appointment to bring my car in I took the day off for it . My service adviser was 30 minutes late and then he told me I had to wait for my car to be serviced . I told him I was told I will get a loaner and he said « loaners are courtesy and I don’t get one because he doesn’t have one for me . Very cold unwilling you help service person Chris Torosyan when I asked if he knows Raffi who use thé be the director he gave me more of an attitude.first he said his first available to reschedule the as in March then miraculously he changed it to Feb 18 More