Land Rover Encino - Service Center

First, it's a great location and facility. The lounge area is comfortable with excellent beverages and a television. The restrooms are immaculate. The staff is so professional and friendly. Th The lounge area is comfortable with excellent beverages and a television. The restrooms are immaculate. The staff is so professional and friendly. They recommended a delicious Thai restaurant a short walk. Joe is always patient and provides the consultation I need to manage the maintenance of my vehicle appropriately. More

In Land Rover encino I experienced Friendly and knowledgeable service advisor with courtesy and customer service . knowledgeable service advisor with courtesy and customer service . More

Horrible experience. No loaner vehicle. No car wash. And bad customer service. So bad for the company No loaner vehicle. No car wash. And bad customer service. So bad for the company More

Joe, our service advisor, truly went above and beyond to get our car serviced that same day. He even came through with a great recommendation for a Mexican restaurant since we were waiting around lunchtime. get our car serviced that same day. He even came through with a great recommendation for a Mexican restaurant since we were waiting around lunchtime. Great service overall! More

From the beginning with the Service Dept ending with the Finance dept, I am absolutely grateful for all excellent services provided and working with my 1.5 hrs travel on same day (Saturday) appointment acco Finance dept, I am absolutely grateful for all excellent services provided and working with my 1.5 hrs travel on same day (Saturday) appointment accommodations. Definitely referring and looking forward for the new location on Woodland Hills. More

Don’t take your car here for service - they don’t even use the manufacturer recommended oil that makes your car not need an oil change for 20k miles. You’re going to be paying $400 for regular synthetic a use the manufacturer recommended oil that makes your car not need an oil change for 20k miles. You’re going to be paying $400 for regular synthetic a normal mechanic can do for $80 More

Terrible scheduling availability Loaners not available Time the car in service is excessive Poor communication in and out. Time the car in service is excessive Poor communication in and out. More

Joel made my service experience quick and easy. No waiting around which was great! Thank you. No waiting around which was great! Thank you. More

Excellent customer service Very caring and friendly Very prompt and get the job done with most care Very prompt and get the job done with most care More

Good service advisor. Very accommodating. However it was the first time in several years that I was not provided a loaner vehicle. In addition, the there was no assistan Very accommodating. However it was the first time in several years that I was not provided a loaner vehicle. In addition, the there was no assistance in securing a rental car More