Land Rover Encino - Service Center

If I could put 0 stars I would. I brought my 2018 Velar to service at this dealership, which is also where I purchased this vehicle from. The reason I brought it in is because the car would randomly sway a to service at this dealership, which is also where I purchased this vehicle from. The reason I brought it in is because the car would randomly sway and would get especially unstable while braking, making the car too unsafe to drive. PETER BENAVIDEZ, the service representative I was paired up with had a technician look it over, and they came to the conclusion that an alignment and new tires was all that was necessary to make the car safe again. After spending nearly $1,000 and 2 weeks without a car, I drove off the lot and immediately noticed something wasn’t right. I stopped on the side of the road and called Peter and he told me that according to his technicians, the car was drivable and perfectly safe. He said if I had any concerns driving it, I should schedule a test drive with the tech to show him how unstable it is. I proceeded to take the side roads home and have left it in park since. I’ve been trying to schedule the test drive, which is pointless because any person who has driven a car would know that this car is UNSAFE. I have left Peter over 5 voicemails, of which I have yet to receive a response from over the course of the past two months because he is always “with a customer” or “on his lunch break.” I got sick of chasing Peter Benavidez with no response and requested to speak to a manager this morning, who also happened to be with a customer and was told I’d be contacted after emphasizing the fact that my car is not drivable. I have yet to hear from anyone at Land Rover Encino. This is a much different experience from when they wanted my money for purchasing the car in the first place. I expected that with such a price tag and such care for the customer on their sales end that this couldn’t happen. I have owned this car for over two years and know when its safe to drive. As of now, I am left with my expensive paperweight in the driveway as I wait for a response. I JUST WANT A SAFE CAR AGAIN! More

Very Dissatisfied 3 months ago I purchased a Discovery Sport new. After 1300 miles engine light comes on. I take the car in and they don’t have service appointments unt 3 months ago I purchased a Discovery Sport new. After 1300 miles engine light comes on. I take the car in and they don’t have service appointments until the following week and if I needed a loaner I would have to wait a month from now. Service is extremely poor. Everyone acts as if everything is out of their control. I left my vehicle, received no loaner and took a $30 Uber home. Expressed this to the service manager and no efforts were made to accommodate me for the inconvenience. Who purchases a new vehicle just to go through this less than 3 months later. More

Call back from Service I have been going to this dealership for years. We had an 06 SC Range Rover and now have the 2012. We received the recall for the airbag and its time I have been going to this dealership for years. We had an 06 SC Range Rover and now have the 2012. We received the recall for the airbag and its time for service. Our adviser Russ either retired or just left, but now I can;t even get a call back, My wife has left 2 messages and I have left 2. Every time we call, it seems like they don;t have enough staff, because I can never talk to anyone that can actually set my appointment. Hopefully they get their stuff together because the run around to get to a service adviser is ridiculous. More

Do yourself a favor go to another dealership!!! (unless you like to be patronized, lied to, told nothing is wrong with your vehicle until the warranty is over) I have an 06 LR3, the worst car I ever bou you like to be patronized, lied to, told nothing is wrong with your vehicle until the warranty is over) I have an 06 LR3, the worst car I ever bought. it breaks down on it's own, in the driveway!!!!! to make matters worse, the dealer and LRNA does not even stand behind their brand. I'm about to take the car back to LR of encino. They worked on it two weeks ago and $700 cost later, the warning re-appeared again on the "i" dashboard. The only reason it's going back to that excuse of a dealership is to rub it in their face on how pathetic of a bunch they are. I'm still surprised that that dealership or LR in general still in business..... few of my friends wanted to buy a LR, word of mouth is very powerful.... I advise them against it and explain to them the headache and money wasted. 99% of them change their mind and go for MBZ or even Japanese SUVs..... Last word of advise....DO NOT BUY A LAND ROVER....IT IS A MONEY PIT More

I have been an oner of Land Rover vehicles for over 10 years and never have I received such awful service from this individual. His unpleasant demeanor made me decide to not purchase yet another vehicle years and never have I received such awful service from this individual. His unpleasant demeanor made me decide to not purchase yet another vehicle from the Land Rover Encino. He belongs in a Chevy truck dealership rather than a Land Rover dealership. More

Land Rover Encino has a great location; close to celebreties & if you happen to be one, you will be treated well, as I have witnessed. I am amazed that anyone would continue to deal with this dealer celebreties & if you happen to be one, you will be treated well, as I have witnessed. I am amazed that anyone would continue to deal with this dealership, but for convenience. They attempted to fix the little door that covers the gas tank 3 times, and the same with the horn - the small spring poppd out 5 times; these issues were NEVER resolved by LRE, but by a very competant local mechanic. WELL WORTH THE DRIVE TO GO TO THOUSAND OAKS, IF YOU WANT TO HAVE A PLEASANT EXPERIENCE. I HIGHLY RECOMMEND DAVE BOUCHARD IN THE SERVICE DEPARTMENT; KNOWLEGEABLE, FRIENLDY AND VERY SERVICE ORIENTED. Arlene Grant Sediqzad More