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Landers Ford

Collierville, TN

4.7
512 Reviews

2082 West Poplar Ave

Collierville, TN

38017

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512 Reviews of Landers Ford

July 03, 2023

Tom Scism, our salesman is great. He is the reason I go back to Landers for new vehicles. He is straight shooter that won't waste your time, does the work to find what you want and m More

by JerryC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Scism, Charles Pritchard
June 14, 2023

Our saleman, Wendell Brown, was the absolute best and very informative. The facility was very clean and comfortable, and refreshments were offered to the customers. More

by Bren Bren
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wendell Brown, Charles Pritchard
May 24, 2023

Paul Mengarelli our salesman was stellar, 5 star. The dealers process is way to time consuming which is a disservice to the customers and the sales people. More

by jcdewane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Mengarelli
May 02, 2023

The entire Service Dept at Landers is a JOKE! Don't waste your time. I have bought 4 vehicles and used their service exclusively since 2002. I vowed to never come back after my last experience wi More

by paula.peckham0212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean; Lee Robinson; another man in the quick lane area
March 30, 2023

The sales consultant was friendly and helpful. There was not pressure placed on me and I took as long as I wanted to look the cars over. I told the consultant just what I wanted and he did not try More

by Along52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Cash
Apr 02, 2023 -

Landers Ford responded

Hi, thank you for your wonderful response to the quality of service our staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 12, 2022

WORST car experience EVER! !! Tried to charge us almost $4,000 for WARRANTY work!!!! Horrible communication, NO customer service. Service Manager does not return calls. A More

by Ruby Wednesday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean Fritz
Sep 14, 2022 -

Landers Ford responded

Hi, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please contact our Service Manager, Tony Fowler, at (901) 854-3600 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

More
Sep 15, 2022 -

Ruby Wednesday responded

Ha! That window closed after our many repeated efforts to communicate with Landers Ford service department. We called the service manager while the car was on-site and he never returned our call. If this customer service illustrated 100%, sure would not want the 0% experience again!!!

August 03, 2022

Everyone at Landers collierville is very helpful and accommodating. New vehicle delivery is great and service couldn’t be better. Great dealership. I recommend them to all of my friends and family. More

by scannon44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Scism,Allan Dabieh,Tony Fowler
Sep 14, 2022 -

Landers Ford responded

Hi, we appreciate your recommendation of our dealership! If there is anything else we can do to assist you, please let us know! Take care!

July 27, 2022

We had an Extremely Tremendous Experience! Daveyon the sales consultant was courteous and a true professional, he went in-depth details about the vehicle and believe me when I say "my husband More

by Fred H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daveyon and Eric
June 26, 2022

Fantastic service buying my new car. Jason was such a big help! Will buy all my future cars here More

by Renaeariel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, charles
Sep 14, 2022 -

Landers Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

June 07, 2022

Awesome experience! Patrick was awesome at getting me in the truck I wanted and explaining every detail about the vehicle and Charles in finance was top notch!! Great te More

by danielsjeremy44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick V
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