Landers McLarty Ford of Fort Payne

Radio They ran several tests to see why radio wouldn't play occasionally, but couldn't find anything. Asked me to bring straight to them if it ever does They ran several tests to see why radio wouldn't play occasionally, but couldn't find anything. Asked me to bring straight to them if it ever does it again so they can find and fix issue More

Easiest car buying experience The sales team as awhile was super helpful. My salesman Christian was great. The sales managers Brayden coty and Weston not only helped me purchase a The sales team as awhile was super helpful. My salesman Christian was great. The sales managers Brayden coty and Weston not only helped me purchase a vehicle but guided my through the process with Christian to make it as easy as possible for me to make a sound decision to bug my new jeep More

Very helpful! Very impressed with the helpfulness in selecting vehicle but most importantly worked well with being mindful of my baking options and payment. Hospita Very impressed with the helpfulness in selecting vehicle but most importantly worked well with being mindful of my baking options and payment. Hospitable and caring. Attentive to my needs?? More

Purchase a commuter car My salesman David Terrell was very knowledgeable and helpful in putting me in a car that best fit my needs! He done everything he said he would and w My salesman David Terrell was very knowledgeable and helpful in putting me in a car that best fit my needs! He done everything he said he would and wasn't pushy at all ! I will be a repeat customer for sure! More

The Works! Thorr got me in and out quickly and efficiently and give me the best deal on my service as he could...he is always friendly and willing to help in eve Thorr got me in and out quickly and efficiently and give me the best deal on my service as he could...he is always friendly and willing to help in every way! More

Tire Rotation and Oil Change She was very very nice and helpful. Helpful and very very friendly. Very good service and i would reccomend the ford place to anyone known She was very very nice and helpful. Helpful and very very friendly. Very good service and i would reccomend the ford place to anyone known More

Professional & Efficient The team at Landers McLarty Ford of Fort Payne was awesome. I was very pleased and will definitely use them again. The quality of the work was outsta The team at Landers McLarty Ford of Fort Payne was awesome. I was very pleased and will definitely use them again. The quality of the work was outstanding! More

Repairs First Visit Grease All over carpet , Zip ties and trash left in Van AC not Fixed,Broke Gas Cap Door and tried to Charge me! Next Visit Van was Clean ! First Visit Grease All over carpet , Zip ties and trash left in Van AC not Fixed,Broke Gas Cap Door and tried to Charge me! Next Visit Van was Clean !Went to put gas in it open gas door they replaced it Falls Off Great Work!!! I put it Back on my self rather than bringing it back! Never had any Problems like this at Mountain View Ford in Tennessee Chattanooga More

Insulting and unethical Buyer Beware! This dealership preys on good people thru false advertising methods in hopes of taking advantage of them once they’re on premises. Their Buyer Beware! This dealership preys on good people thru false advertising methods in hopes of taking advantage of them once they’re on premises. Their flyer stated clearly that if 3 numbers matched, then the recipient was a winner. They sent this to my 79 year old mother in-law who was so excited she asked me to accompany her to the dealership after making an appointment, as directed by the flyer. However, once we arrived, they swept in like vultures, trying to assess her trade before the handshakes were even complete. I quickly realized what was happening and asked to discuss the prize awarded in the advertisement. I mentioned that contracts and wording were important and that based on the information provided it was clear what was going on. Mr. Phil Armstrong immediately insulted our intelligence by quickly pointing out one single word in the advertisement that was meant to confuse and deceive. He was well aware of the intent and was contemptuous and belittling when questioned. Based on less than 60 seconds of interaction, it was clear that the culture within this place is based on taking advantage of people and the use of fast talking, high pressure sales tactics. Ford should re-examine their dealership contract and think long and hard if the lack of empathy and ethics at Landers McLarty is a relationship they want associated with the long-standing good name of the Ford brand. Just some advice to the good people of Fort Payne, Alabama, you’d do well to look elsewhere before spending a single dollar with this organization. More

Recall I have been using this service center since 2004 and 99% have been excellent. The staff is very professional and I would recommend it to anyone. I have been using this service center since 2004 and 99% have been excellent. The staff is very professional and I would recommend it to anyone. More