AutoNation Ford Fort Payne - Service Center

Recall I have been using this service center since 2004 and 99% have been excellent. The staff is very professional and I would recommend it to anyone. I have been using this service center since 2004 and 99% have been excellent. The staff is very professional and I would recommend it to anyone. More

Very Professional Service Advisor Thor Slaton is an excellent service advisor and always very professional to deal with!!! Communicates well upfront on how long the service requirement Thor Slaton is an excellent service advisor and always very professional to deal with!!! Communicates well upfront on how long the service requirements will take More

Awesome Place to do business Kristen Ford, Chay Price and Mike King went above and beyond to help me get some things done to my sons Jeep. they even went to another place of busin Kristen Ford, Chay Price and Mike King went above and beyond to help me get some things done to my sons Jeep. they even went to another place of business, picked it up for me and had it completed and ready for him so he could make it to his football scrimmage. Thank you for all your help! More

Great customer service Very pleasant customer service dealt with Thor. Left car for oil change and they called as soon as it was done. Will continue having oil change done t Very pleasant customer service dealt with Thor. Left car for oil change and they called as soon as it was done. Will continue having oil change done there. More

Great people The people were very helpful and efficient in getting my vehicle taken care of. I would definitely recommend these people to my friends and family. The people were very helpful and efficient in getting my vehicle taken care of. I would definitely recommend these people to my friends and family. More

Good service center Thor is always helpful! He is always on top of things. Had my vehicle done when promised. Very happy with the service department. Will go back again. Thor is always helpful! He is always on top of things. Had my vehicle done when promised. Very happy with the service department. Will go back again. More

Great service center Had a part on my older F-150 break a couple months ago and this dealership fixed it. Two months later the part broke. Took it back to dealership & the Had a part on my older F-150 break a couple months ago and this dealership fixed it. Two months later the part broke. Took it back to dealership & they replaced the part no questions asked and got it done quickly. Thor in the Service Dept is great to deal with & does what he says he’s going to do when he says he’ll get it done! Very rare these days. This is second time I’ve had this dealership do work & couldn’t be more pleased. More

Recall repair Had to call and ask if my part had arrived since no one had called me as promised. Told me repair would take a couple of hours....took almost 3. I had Had to call and ask if my part had arrived since no one had called me as promised. Told me repair would take a couple of hours....took almost 3. I had planned on running some errands while they repaired the car hopefully with a demo or something. Told me they didn't have one available. So I LITERALLY ran around Ft. Payne doing the things I needed to do. But hey...they had a friendly smile about it the whole time. 🙄 More

Awesome after some issues resolved Had some issues w/ the service department but after meeting w/ the dealership manager, they treated me right!!! Overall, I would recommend this Ford d Had some issues w/ the service department but after meeting w/ the dealership manager, they treated me right!!! Overall, I would recommend this Ford dealership. More

Service Thank you Thor for taking such good care of us while y’all were working on our Explorer, that really meant a lot to our family. Thank you Thor for taking such good care of us while y’all were working on our Explorer, that really meant a lot to our family. More