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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,233 Reviews
Call Service Center (866) 951-3834

4,233 Reviews of Landers Toyota NWA - Service Center

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December 28, 2022

Service center driver took all protective plastic and paper out of my car then got back into my car and moved it. His dirty feet were on my carpet because he took my weather tech floor mat out. Will not More

by pamunderwood500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Daniels
Report | Print
Dec 28, 2022 -

Landers Toyota NWA responded

Ms. Underwood, that should never have happened. I would like one of our Client Care Associates to contact you and get the vehicle back so that we can properly clean the carpet, if possible. We apologize that this happened and would like to make it right.

December 27, 2022

Always excellent service. This one was at 120,000 miles for my 2014 Prius - only Toyota will do for me. More

by sdrisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Report | Print
Dec 28, 2022 -

Landers Toyota NWA responded

sdrisco, thank you for the 5-star review! We appreciate you using our service department to maintain your Prius. Please let us know if we can help with any future sales or service needs. We appreciate your business, and we'll see you next time!

December 26, 2022

Always willing to get the job done, scheduled or not. Great, reliable service and can count on to be done right! More

by PORUNIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Murrah
Report | Print
Dec 27, 2022 -

Landers Toyota NWA responded

Thank you for your business and positive feedback, PORUNIO! We are glad to hear that our service team has been reliable during your visits and worked hard to get your car repaired. We look forward to seeing you again soon!

December 26, 2022

Quci to take service request. Very helpful even though I wasn't a planned service. Went above and beyond to get my tire and get mounted. More

by PORUNIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Murrah
Report | Print
Dec 27, 2022 -

Landers Toyota NWA responded

Thank you for taking the time to leave us this wonderful review, PORUNIO! We are happy to hear that our service team is helpful and goes above and beyond during your appointments. We look forward to seeing you again soon!

December 24, 2022

I never have to worry about the service of my car at Landers. My service advisor, Barry Murrah, strives to take care of my needs. He remembers that I am a musician and bicycling is my main hobby. More

by rusrob519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Murrah
Report | Print
Dec 27, 2022 -

Landers Toyota NWA responded

Thank you for taking the time to share your feedback, rusrob519! We are glad to hear that Barry and the rest of the service team work hard to get your car taken care of during your visits while providing a personal experience. We appreciate your business and look forward to seeing you again!

December 23, 2022

Excellent service. Very affordable. Much better than Fayetteville. Than you so much. Will be trading in Tundra soon ! More

by BURNHAMROB23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills, Mark Daniels
Report | Print
Dec 27, 2022 -

Landers Toyota NWA responded

Thank you for taking the time to share your experience, BURNHAMROB23! We are happy to hear you had a great experience at our dealership, and we look forward to seeing you again soon!

December 22, 2022

Okay service, every time I brought my car in it was just one thing after another. It was like my new car became an old used beat up car. The price for what I paid did not meet the quality of the service I r More

by YPV12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Doran
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2022 -

Landers Toyota NWA responded

We appreciate you bringing this situation to our attention as we never want customers to leave our dealership feeling this way. We apologize for your experience and would like the opportunity learn more about the issues. Please reach out to our Service Director Shawn Wells at shawn.wells@landerscorp.com and he would be happy to look into this for you.

December 22, 2022

Nigel treat is the man. Had to send more characters to finish the review. Finance man was good too More

by daniel.mulanax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nigel Treat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2022 -

Landers Toyota NWA responded

Thank you for leaving us this five-star review, daniel.mulanax! We are happy to hear that Nigel and the finance team were great to work with during your visit. We look forward to seeing you again!

December 21, 2022

I was so appreciative of the service I received and the sweet personnel. Thank you!! More

by GMLENGLE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t catch any names.
Report | Print
Dec 22, 2022 -

Landers Toyota NWA responded

GMLENGLE2, thank you for the 5-star review! It's great to hear we took care of you during your service visit. We appreciate your support and hope to see you again in the future.

December 20, 2022

Lake was very engaged with our concerns and went above and beyond to file a claim on our warranty that he informed us would likely be difficult; but he filed it nonetheless. His efforts saved us appro More

by ASHLEYDOZIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Report | Print
Dec 21, 2022 -

Landers Toyota NWA responded

Ashley, thank you for the 5-star review! It sounds like Lake took great care of you and helped you get your warranty taken care of, and saved you money. That's what we love to hear! Please come see us again for any future sales or service needs!

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